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“BIG DISAPPOINTMENT” 3 of 5 stars
Review of Philadelphia Marriott Downtown

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Philadelphia Marriott Downtown
3.5 of 5 Hotel   |   1201 Market Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #41 of 82 hotels in Philadelphia
NY,NY
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“BIG DISAPPOINTMENT”
3 of 5 stars Reviewed October 27, 2012 via mobile

This is an incredibly average hotel with apparently very little in the way of oversight. First the good; Very good location, large rooms, comfortable bed. Now the bad; The absolute worst valet, bellmen and front of hotel staff I have ever encountered. Ive spent roughly 150 or so nights in hotels over last 5 or so years so that is saying something. Zero help with doors, zero inquiry about bags, an absolute abomination parking vehicles and a completely apathetic demeanor. The front of hotel was hanging out, yelling and laughing like it was a house party while people 20+ are waiting to park or get taxis. Now based on how comfortable they seemed acting like this it has to be normal operating procedure. That means NO OVERSIGHT. Its a shame because its in a very good location across the street from Reading Terminal Market which is a fantastic place to get lunch with 50+ diff options.Not as good as Quincy Market in Boston though. Its also near at least a dozen good restaurants like Capitale Grille, Amada etc. Its also a decent looking hotel w a pretty good lounge. But unless you get a great deal $159-$179(very rare) its definitely not worth a look. This will most certainly be my last visit to this Marriott.
PS-
The front desk person we dealt with was professional and pleasant.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Top Contributor
248 reviews 248 reviews
89 hotel reviews
Reviews in 84 cities Reviews in 84 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed October 26, 2012

The Marriott is in a great location in Central Philly, walking distance to all the tourist sights and convenient to restaurants and the fabulous Reading Terminal Market right a cross the street.
The hotel has a nice gym and indoor pool. The lobby area is very large and comfortable. I conducted a meeting in the lobby very easily and with adequate privacy. The bar and restaurant 13 in the lobby serves some great local beers. There is a Starbucks and a Hertz counter on property. The staff was uniformly excellent from check in to check out. I wasn't crazy about the concierge lounge- not much choice for breakfast and the layout is weird. The view was great from the 23rd floor though. I walked down to the museum area from the hotel. It's a bit of a hike but still doable on a nice day.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scottsdale, AZ
Top Contributor
119 reviews 119 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed October 26, 2012

Met my husband thereafter a business convention. He ended up needing a suite for some business meetings - fabulous room! Loved it! Bath/dressing area only had one sink - a little small for a suite - but the room was great. Lobby restaurant and bar was very good - had breakfast and evening munchies there. Great location - would definitely stay again!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, wi
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 25, 2012

For the most part, when you stay in Marriott, you know what to expect. Nice hotels, nicely maintained and furnished. Everything was as expected with this Marriott, however for the price of a nightly stay, almost $300, it lacked in some basic, common ammentities you receive at much cheaper hotels. You are definitely paying for the location, in the heart of downtown within walking distance to the historical district. The room was typical size for a 2 bedroom queen room. I found the beds very comfortable, if the pillows aren't feather or down, they mimic a nice down pillow and are very comfortable. Furnishings neutral and nice. While the hotel staff was extremely helpful and friendly, I felt for the price the hotel could have a few more ammentities included. Only a single serving of regular coffee provided, no newspaper that I could find, no refrigerator in the room, although the TV stand had ample space for a mini refrigerator, internet connection additional $13.00 nightly charge. The hotel appears to cater to business travelers with ample meeting rooms and close to the convention center. Basic, nice Marriott hotel with a great location, but you pay for that location and convenience.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 23, 2012 via mobile

The hotel is actually attached to the convention center so you don't even have to go outside in bad weather. Location is great, near lots of restaurants, some shops, and walking distance to the Liberty Bell when the weather is good. Reading Terminal Market is across the street (must eat there!) Rooms are clean and average size. Concierge and bellman were helpful. Friendly service. I also attended a conference in this hotel and the facilities were good.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 21, 2012

As many have noted on here-the Downtown Philadelphia Marriott is a simply enormous hotel. I believe it is over 1,400 rooms all told. So that being said, yes its always hustling and bustling, and when crowded, will probably never seem like there is enough staff. None of this should come as a surprise to anyone booking this hotel at this point.

Overall, however, my impression during my recent stay was that the staff really tries to convey that they take each guest seriously, and strive to not make you feel like a number in the 1,000+ que of guests. That being said, were there some slip up's-of course. This is a classic example of where I wish Trip Advisor would permit a reviewer to give a "half star" rating, as the best rating for the Philadelphia Marriott would be a 3.5. Above average, but not really "Very Good" as the rating implies.

My room was one of the "Marquis Suite's," which I believe is just a fancy name for standard one bedroom suite. That being said however, the room was modern, tastefully decorated and everything where it should be/working fine, etc. My understanding is that rooms in the "Headhouse Tower" are newer/nicer, however, I had no complaints about the room's condition in the main building.

I do, however, have one significant issue, that I think most everyone should know about. The thermostat in my room was very clearly motion controlled, just like an outside security light. Consequently, despite setting the A/C at 72 degrees, every time I came back into the room, it was warm, because no one had been moving around to trigger the thermostat. This didn't become a significant problem until night. The thermostat for the Suite was located in the living room--where I WAS NOT sleeping. Consequently, every two hours I would wake up dripping with sweat and have to get up and go wave my arms at the thermostat to get it to turn the A/C on. Consequently, at night the system will never hold a constant temperature. No matter how far I turned it down, after a few hours I would wake up baking. This is a major interior design flaw that Marriott has to rectify. I understand the point of the prospect of energy savings from the motion controlled device-and it didn't significantly bother me when I came back to a warmish room as it would cool down quickly as soon as I entered. But, at night this became a nightmare.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flanders, NJ
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 21, 2012

Stayed for one night using Marriott points with hubby. Excellent quick check in with Ross. Ross advised us of things to do in the local area, checked us in within about 5 minutes, gave us a King room on the 12th floor and even asked if we would need a late check out on Sunday. This hotel is in an absolutely perfect area for walking around to restaurants, historic area, Reading Market, museums, etc. Another reviewer noted some of the homelessness in the area, which I somewhat agree with, although I don't find it all that unusual in the heart of a large city, and didn't pay much attention to it. Weather was perfect for us to be walking around, so that really helped. Parking price is the usual high price for a city, but location to me is everything and I was happy to have parked the car and walked everywhere. The reason for my average rating however was the room really needed to be updated. We found the bed especially to be uncomfortable and the room temperature was limited to no lower than 65 degrees, which was actually a bit warm for me when sleeping. But that may be just me as I like it cooler at night when sleeping. Room, however, was very clean, and because of the location I would stay again if in the area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Philadelphia Marriott Downtown

Address: 1201 Market Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Philadelphia
#32 Romantic Hotel in Philadelphia
#33 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Philadelphia Marriott Downtown 3.5*
Official Description (provided by the hotel):
Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, this Center City Philadelphia hotel is ideally located near dining, shopping, business, & cultural attractions. ... more   less 
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Also Known As:
Philadelphia Marriott Downtown Hotel Philadelphia
Marriott Philadelphia

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