This was our first visit to the Philadelphia Marriott and it will be our last. First the positive comments. The hotel is located in the heart of the downtown area near lots of shopping, restaurants, and historic sites. They also just redecorated and renovated the lobby and rooms which gives it a very modern and clean appearance. Also since we are elite members and stay at other Marriott properties, we were able to check in using the elite check in kiosk. This was the best part of the trip. During the check in process they also gave us access to the internet being an elite member (this was a joke...thank goodness we didn't pay for this pathetic service).
The journey to our room required us to cross a bridge to another tower and up 8 floors wasn't difficult but cumbersome. Once into our room, it was quaint with a king sized bed. The view was high but unspectacular of the back of the convention center. Also, the elevators were just next door creating a droning vibration every time someone accessed the elevator. The internet was 2 tiered with the 1st tier (what we were given) as a slow crawl to an upgrade which you could pay for ever more money. Google searches were slow at times...especially during peak use between 4 pm and 10 pm. Don't bother paying for this service. It sucks!
The new bathroom was clean but extremely drab with overuse of beige and clearly signs of cutbacks occurred here. Unfortunate since they had spent a fortune on the rest of the hotel. The plumbing was coming apart at the seems and the toilet kept filling up due to a leak in the stopper. The door knob to the bathroom was cheaply made and falling apart. This seemed unacceptable for a brand new renovation.
The in room safe was not functional. We called maintenance but they never showed up after 30 minutes so we decided to leave. There was no indication that they ever came to fix the problem.
Parking can be a disaster. Not only are you only able to access the parking through the back of the hotel but there are no clear signs. The direction of the traffic is also counter intuitive creating more confusion than anything else.
These rooms run 300+ dollars for the weekend and in my opinion some of the worst for your money. Stay somewhere else for your money such as the Rittenhouse which is only a few dollars more.
- Official Description (provided by the hotel):
- Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, this Center City Philadelphia hotel is ideally located near dining, shopping, business, & cultural attractions. ... more less
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- Also Known As:
- Philadelphia Marriott Downtown Hotel Philadelphia
- Marriott Philadelphia