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“Good location and nice size rooms” 5 of 5 stars
Review of Courtyard Philadelphia Downtown

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Courtyard Philadelphia Downtown
3.5 of 5 Hotel   |   21 N Juniper Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #22 of 82 hotels in Philadelphia
GreenLeadersBronze level
Oceanside, New York
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Good location and nice size rooms”
5 of 5 stars Reviewed September 17, 2013

The location of the hotel is great, near shopping and plenty to do, 1 block from the reading terminal market. The room was a very nice size!! Larger than I thought it would be for an older building and city hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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961 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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English first
Chesapeake Beach, Maryland
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 16, 2013

The hotel is in an historic building in downtown Philadelphia. . The hotel is directly across from City Hall, around the corner from Macy's, an easy walk to Reading Terminal Market and the Convention Center. This location was terrific for our visit. Our room was ready when we arrived even though it was a few hours before check-in. The valet staff were efficient, friendly and kept things moving quickly without being pushy. Very impressive. Our room had a terrific view of City Hall.

We were in Philadelphia to cheer on my sister who was running the Rock 'n Roll half marathon. A lot of folks staying in the hotel were there because of the race. The hotel staff seemed surprised by the event. There were not enough staff at the breakfast area. A lot of folks needed a quick breakfast which should have been expected but the women trying to make coffee and heat bagels for the long line were overwhelmed. After the race the older, slow elevators could not accommodate the number of people wanting to use them. At one point there were about 30 people in line. I felt that a staff member should have come to the area and help facilitate safe use of the elevators. Too many people including hotel staff were forcing themselves into the elevator rather than wait. Seemed unsafe and an easy problem to fix.

Room Tip: Ask for a room with a view of City Hall.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James G, General Manager at Courtyard Philadelphia Downtown, responded to this review, September 27, 2013
Thank you for staying with us and we appreciate you providing detailed feedback during your visit. On reading your comment regarding the staff service during breakfast, we should have done a better job in staffing and proper preparation in place. Please accept our sincere apology. We understand how important it is for marathon runners to have time for a good breakfast as well as family and friends able to get grab and go breakfast items so they can be at the start of the race. Your comments and feedback help us know the areas we have to improve to better serve our customers. Thank you again for your feedback, please visit us again soon.
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New York City, New York
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 15, 2013

I Stood here on a business trip for a few days and found this to be a perfect place to stay. The rooms were typical Marriott rooms (very comfortable), the staff was friendly and it was located in walking distance of everything. The concierge was very helpful in giving a layout of the area and best places to eat since this was my first time there. The market place and restaurants were right down the street. They also offered valet parking which is great since its nearly impossible to find a parking space in the area and who wants to walk to the public garage with luggage?

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieve di Soligo, Veneto, Italy
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2013

Like every Marriot hotel, is located in a good place, near to the subway station, the room was clean and big.
The only negative thing is that you have to pay if you need to use the computer and also if you need to print something (unless you have to print your boarding passes; in this case is free). I stayed in other Marriot hotels in the USA, and it's the first time that it happened!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 13, 2013

This was a really nice hotel and the rate was excellent! The room was somewhat of standard room with a good bathroom, two nice queen beds and a TV. We went there for Labor Day weekend to see the city of Philly and the location was excellent. The city hall building is across the street and everything else is not far at all. If it's nice out, you can probably even walk! The rate was also great and was the cheapest we found for that night.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James G, General Manager at Courtyard Philadelphia Downtown, responded to this review, September 27, 2013
Thank you for providing your feedback on Tripadvisor. We are pleased to inform you that we will undergo a complete rooms update starting late October. We hope you will return and enjoy our whole new room experience. Thank you again.
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2013

We only were there 1 night however our room was excellent. The front desk staff was great. We valley our car, although Hotel.com said they had free parking when I booked my stay it did not. The valley guys were awesome. I forgot something in my car and they went and got it for me I didn't have to get it myself.
Overall excellent time at the courtyard.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Califon, New Jersey, United States
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 9, 2013

I stayed in the Courtyard Philadelphia Downtown twice in a months period of time. Both visits were pleasant. My first was for a conference the second was for an overnight and out to dinner with my husband. The hotel staff are friendly and helpful and the hotel itself (including the rooms) are clean and well kept.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James G, General Manager at Courtyard Philadelphia Downtown, responded to this review, September 26, 2013
Thank you for staying with us and we appreciate your business. Your kind comments regarding our hotel staff and our building will be shared with all departments. We look forward to your next visit with us. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard Philadelphia Downtown

Address: 21 N Juniper Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East , City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Philadelphia
#15 Family Hotel in Philadelphia
#18 Business Hotel in Philadelphia
#21 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Philadelphia Downtown 3.5*
Official Description (provided by the hotel):
A nice property located near the city's Convention Center. ... more   less 
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Also Known As:
Courtyard Philadelphia Downtown Hotel Philadelphia
Philadelphia Courtyard
Philadelphia Marriott

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