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Courtyard Philadelphia Downtown: Traveler Reviews

3.0 of 5
21 N Juniper Street, Philadelphia, PA 19107 (City Center West)
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Courtyard Philadelphia Downtown
Ranked #21 of 84 hotels in Philadelphia
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674 reviews from our community

Traveler rating
    235
    335
    72
    27
    5
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Families
176
 
Couples
176
 
Solo
46
 
Business
173
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Richmond
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Loved the location and hotel staff”
4 of 5 stars Reviewed December 5, 2012

This hotel has historic charm with modern amenities. Fantastic location across from City Hall, near the LOVE park and within walking distance of Independence Hall. Close to Reading Market and lots of restaurants. Would definitely stay here again. The hotel front desk staff was very friendly and helpful. Valet staff was too.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RichmondSunshine about Courtyard Philadelphia Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James G, General Manager at Courtyard Philadelphia Downtown, responded to this review
December 17, 2012
Thank you for your kind comments. We take great pride and are very fortunate to have a team of associates who truly strive to make our guests experience memorable. Please be assured that your positive feedback will be shared with all of our associates. Thank you again for choosing to stay with us as we know there are many hotel options in Philadelphia. We look forward to your next visit soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Great Location, OK Hotel”
3 of 5 stars Reviewed December 4, 2012

The location at the very center of the city can't be better. The hotel is solid. The rooms are ok with the normal amenities. Our room, 1115, had a lot of plumbing noise: the running water heard in the pipes through the air vent any time someone in the vicinity took a shower was loud and had to be blocked by earplugs while sleeping. Also, during our stay of three nights in late November there were a lot of noisy, downscale youth hanging out in the hotel and trying to get up the elevators without keys, taking pictures, and generally being rowdy and loud in the common areas that made sitting in the lobby or walking through it, or trying to use the elevators a problem. In order not to have people without keys riding up in the elevators with me (I think they were headed to a party someone had announced, probably over social networking) I had to wait and then walked to the back elevators eventually to get up to my room. The hotel staff should do something about this as it will degrade the reputation of their hotel.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask frequenttraveler072 about Courtyard Philadelphia Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James G, General Manager at Courtyard Philadelphia Downtown, responded to this review
December 17, 2012
Thank you for your comments on your recent visit. I am disappointed to read your comments regarding the plumbing noise you experienced during your visit. Hopefully you were able to get some sleep that night and were not overly tired the next day. Please accept my sincere apology. I have shared your feedback with my Engineering Team and we will work on to resolve this issue. We would welcome speaking with you directly on the matter. Please feel free to contact our General Manager, Jim Gratton at 215-832-3040 so that we can work with you to determine an appropriate resolution to the issue.
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Scotland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great location”
4 of 5 stars Reviewed December 3, 2012

Beautiful old building right across from City Hall. Perfect location for downtown Philadelphia.
Rooms were spacious and clean. Hotels has Starbucks in the lobby and a business center but they do make a charge for internet use unless you are checking in for a flight and printing boarding passes. No wonder it was always empty you walked past.
Other facilites - coin operated washer & dryer and also have a swimming pool and whirlpool.

Would stay here again if back in Philly

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask gillh001 about Courtyard Philadelphia Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Check your credit card statements after your stay”
2 of 5 stars Reviewed December 1, 2012

This hotel has a tendency to over-charge you after your stay. For us, it's 4 months after we stayed there in Aug 2012. They did that to my brother too. Otherwise, this hotel is up to par with other Courtyards we have stayed.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask Vince W about Courtyard Philadelphia Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great Hotel and Location”
5 of 5 stars Reviewed November 27, 2012 via mobile

I stayed at this hotel the night before Thanksgiving so I could bring my family to the Thanksgiving Day Parade. The hotel exceeded my expectations with a great room and service. The hotel is walking distance to pretty much everything including shopping, restaurants, and museums. We chose to eat in the hotel restaurant and were very pleased with the food. The staff was also very nice.

If you are looking for a great place to stay in Philadelphia you can't go wrong with this hotel.

Stayed November 2012, traveled with family
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Additional Information about Courtyard Philadelphia Downtown

Also Known As:
Courtyard Philadelphia Downtown Hotel
Courtyard Philadelphia Downtown Hotel Philadelphia
Courtyard Philadelphia
Philadelphia Courtyard
Philadelphia Marriott
Address: 21 N Juniper Street, Philadelphia, PA 19107
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotels in Philadelphia
#20 Family Hotels in Philadelphia
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
A nice property located near the city's Convention Center. ... more   less 
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