I needed a hotel close to the airport for an early flight, and I wanted a hotel with an airport shuttle. Aloft met both of these requirements. I had been intrigued by the look of the hotel in the past, so I was looking forward to the aloft experience. I made my reservation (king bed, non-smoking) using a discount online booking service, and then called the hotel to confirm my reservation and to notify them I'd be a late arrival. I reached the front desk and was abruptly transferred to someone in reservations, who confirmed my reservation, made a note that I'd be arriving late, and then hung up on me.
The woman who checked me in was nice, but seemed to be reciting from a script as she checked me in. If I had plans to stay longer, and if I wasn't so tired, I would have asked for a different room. I was given a room (103) on the first floor, with windows looking right out onto the parking lot. The hallway had a strange smell, and the room itself smelled of cigarette smoke. There was something sticky on the bedside table, and hair on the bathroom floor. The a/c unit was very loud. There were cobwebs, and there was a bug on the ceiling. Overall, the hotel could benefit from a little sprucing up. But, the bed was comfortable, and the towels were nice.
In the morning, when I checked out, the woman at the front desk was pleasant, and the man in the breakfast area was, too (breakfast is not included; I purchased an apple and a Power Bar). The shuttle driver was wonderful...kind and helpful, and the shuttle was prompt.
The hotel is different...more of a boutique/European style. That can be fun and nice. But I think this aloft hotel could be a much better experience if the management pays a little more attention to the details.
- Also Known As:
- Aloft Philadelphia Airport Hotel
- Aloft Philadelphia Airport Hotel Philadelphia
- Aloft Philadelphia
- Official Description (provided by the hotel):
- Aloft Philadelphia Airport offers guests a bold, new travel experience just minutes from downtown Philadelphia and conveniently located near Philadelphia International Airport (free shuttle service). ... more less
- Reservation Options:
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