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“A Traditional Place to Stay 2.0” 4 of 5 stars
Review of Shilo Inn Suites Mammoth Lakes

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Shilo Inn Suites Mammoth Lakes
2.5 of 5 Hotel   |   2963 Main St, Mammoth Lakes, CA 93546-2179   |  
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Ranked #14 of 30 Hotels in Mammoth Lakes
San Francisco Bay Area
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“A Traditional Place to Stay 2.0”
4 of 5 stars Reviewed September 21, 2012

Staying at the Shilo Inn on my first visit to Mammoth Lakes 12 years ago served as an important part of my initial experience and impression of Mammoth Lakes (I love the Eastern Sierras). I've leaned towards reserving a room here on some sort of comfort and reliability level while aware of the negative reviews shared. Yes, they still use metal keys rather than keycard readers, yes, the room I stayed in lacked a flatscreen TV and the cable selection isn't much and yes, the continental breakfast offerings may be just on the "okay" side. I always feel secure with the old-fashioned lock, didn't come all the way to Mammoth to watch the tube, and an early morning coffee, OJ and muffin from the lobby start my day just fine especially before the tour bus crowd makes it way down. Admittedly, on my last visit three years ago, some things were in disrepair: plastic tarp over the ceiling in the hot tub/pool area, mold on the shower curtain. This time around, the hot tub was much more inviting with a fully-repaired ceiling and the bathroom looked clean and new. Was happy to see the self-help waffle maker, missing last time, back as part of breakfast. This was my first time on an upper-most floor so didn't miss someone stomping around on the ceiling late at night! If I did have something to pick on, the pillows weren't that great and the mattress cover would slide (after a long day of hiking, though, I don't care). Overall, on this trip, another good experience: still appreciate the big rooms, the small fridge and the wet bar sink, the covered parking lot, the location near the main road and a friendly staff (Note: after sending comments to the corporate office re: my stay, the Shilo manager emailed me with a nice reply the next day.)

Room Tip: A room on the fourth floor affords you possibly a better view and no one stomping on the ceiling lat...
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, September 24, 2012
Dear Flipflops99,

Thanks once again for ‘airing’ your view of Shilo Inn Mammoth Lakes. We appreciate constructive criticism and we are working hard on getting all of our rooms updated. And your comment regarding the pillows and mattress pads has been forwarded to our Purchasing department. We hope you understand the steps we are taking to make the needed improvements to make every stay a memorable one. We hope to see you again soon.

Sincerely,

Sydney B.
General Manager
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182 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
San Francisco, California
Top Contributor
72 reviews 72 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed September 10, 2012

I chose this hotel for its "deal" on Expedia, but it wasn't worth the price. It's clean, but really out of date. It feels old, cheap and worn out. Upon my arrival, they were mopping the lobby with toxic-smelling chemicals. There was a big bleach stain on the hall carpet in front of my door. I had a view of an alley and an ugly backside of the building next door. The room was clean. There was no towel rack in the bathroom, only the hole in the wall where the rack should have been. The indoor pool was something out of the 70's and smelled heavily of chlorine. We asked for a wake up call -- and the staff totally forgot about it. When we mentioned it to them, there no apologies. The breakfast was poorly presented, the cheapest food possible, and they didn't have enough seats for all the guests who were crowded in there and trying to eat. They ran out of cereal, and didn't bother to fill the bin. Their coffee had lots of grounds in it. I reserved via Expedia, and didn't have me "in the computer" upon arrival. What a mess.

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, September 12, 2012
Dear toddinparis,

We at the Shilo Inn take pride in keeping our hotel clean. We are working hard to upgrade our rooms and all of the things you noted in your comments have been addressed and we appreciate your point of view. The 2nd floor, unfortunately does not have a ‘view’ because of the apartment building to the west side of us. Please accept our apologies regarding your stay. We will be sure all departments share this review so we can do better next time you stay with us. You are welcome to email the hotel with further comments if you would like at mammothlakesmanager@shiloinns.com. We look forward to hearing from you.

Sincerely,

Sydney Brayton
General Manager
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New York
Top Contributor
169 reviews 169 reviews
51 hotel reviews
Reviews in 79 cities Reviews in 79 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed August 27, 2012

We had a room with 2 queen beds and lots of space to spread out. The rooms are quite large wtih plenty of table top space to put our bags and other paraphernalia. The decor is of the 50's built-ins, but all in decent condition. Beds were comfortable, and the room clean. We did not have a chance to use the indoor pool, which looked fine. Service was okay. Hot drinks and a very few continental breakfast items offered; selection nothing like the spread found at the chain hotel breakfasts, but nice to have coffee and muffin to at least get one out the door.

It is located on the main street, not far from the highway. Walking distance to some shops and a few restaurants; easy drive, bike or walk up the hill on the main road to more of same and the sights of Mammoth Mountain or the lakes area.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, September 4, 2012
Dear PokeyPaddler,


Thank you for taking the time to review the Shilo Inn in Mammoth Lakes, CA. It is nice to hear our larger rooms are appreciated by our guests. It is one of the features we are guests appreciate the most. We also thank you for acknowledging the cleanliness of the room and the convenience to all that Mammoth Lakes offers. We look forward to your visits in the future at any one of our convenient Shilo Inn locations.

Sincerely,

Sydney B
General Manager
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Toronto, Canada
Top Contributor
125 reviews 125 reviews
46 hotel reviews
Reviews in 53 cities Reviews in 53 cities
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed August 22, 2012

We stayed at this hotel as our clients picked it. In my opinion there are much better options out there for the price we paid. Pros/Cons

Pros:
-Big rooms
-Good staff

Cons:
-Wifi barely reached my room for cell phones. Needs to be stronger, was okay for the laptop.
-Breakfast was very basic and not appetizing at all. It made McDonald's a viable option for breakfast.
-tv was old school tube tv and small. The selection of channels was poor.
-Beds were okay but not great.
-A lot of noise outside got into my room. I was looking over a breakfast diner and gas bar.
-Water did not taste well and was cloudy for several minutes before settling. No bottle water in the room.

In the end this hotel needs some serious updating. It is not up to the level of all the other hotels I stayed at for business. They still use room keys as a physical key which sums up everything to me.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, September 5, 2012
Dear Edward M,

Thank you for your review of the Shilo Inn Suites in Mammoth Lakes, CA. We appreciate the good review for the staff and are happy that you liked the spacious room. Since Mammoth Lakes has only one service provider for internet, we all suffer a little. We are currently updating our rooms to flatscreen tv’s (some are complete, some are not). We would love to have you come back to Mammoth Lakes and we can assign you to one of the rooms with the upgraded amenitites. We are very lucky to have good drinking water out of the tap and am a bit perplexed at the ‘cloudy water’ you mentioned. We will look into the unsatisfactory water supply. We at the hotel wish we could change the ‘view’ from some of the rooms, unfortunately, that’s progress. Please ask for a 4th floor room facing west next time you stay so you will have the scenic view of Mammoth Mountain. Hope to see you soon!

Sincerely,

Sydney Brayton
General Manager
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Bakersfield, California
1 review
5 of 5 stars Reviewed August 20, 2012

We have stayed at the Shilo Inn in Mammoth Lakes California several times, however this trip was way above the other times we have stayed there. The staff was very warm and made you fell like you were very important, the rooms were clean and housekeeping was spot on with everything. We had the plesure of meeting the General Manager Ms. Brayton, she was very friendly and made sure we were pleased with everything. Great stay!!! Thank you Shilo!!!

Room Tip: We travel with our dog, so far all the rooms we have stayed in have been very comfortable.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, September 5, 2012
Dear Sandy D,

Your review was so refreshing. We are so happy that you enjoyed your stay at Shilo Inn Mammoth Lakes. It is so nice to hear that our efforts to offer great customer service and quality rooms has paid off.

We are also glad to hear that our Dog Friendly rooms were clean and comfortable as well. We hope to see you again on the Mountain, as well as any one of our other great Shilo Inn locations.


Sydney Brayton
General Manager
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Denver, CO
Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 26, 2012

The Inn at Mammoth Lakes now has now air conditioners and new TVs in some of the rooms - be sure to ask. As time goes by, there will be more. The staff is knowledgeable about the area and there are many inexpensive places to eat near by - such as the Breakfast Club (cash only / closes at 1:00) and the Good Life plus a good Italian place near the grocery store.

Room Tip: Ask for a room with a new AC & TV
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, July 31, 2012
Dear CandC_V,

Thank you for the great review. We enjoy hearing all the good things our guests have to say! And we appreciate your patronage. We promise to continue to “improve” as you stated. We take pride in our customer service and are glad to hear it’s working. We hope to continue to see you when you visit again at any one of our hotels in the Shilo Family.

Sincerely,

Sydney Brayton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 26, 2012

Accommodations at the Shilo Inn were arranged by the leader of the photography workshop that I was attending. The room was large, included a wet bar area with refrigerator and microwave. The sink was outside of the bathroom and included a make-up seat and table. Also in the room was a table with two chairs, large enough for eating. The stay at Shilo included continental breakfast which begins around 7:00 AM. Our photography group left the hotel at 4:15 to 4:45 AM each morning. The hotel arranged for a modified continental breakfast before our outing each day. This was very helpful and greatly appreciated. The staff are polite and aim to please. The group was also allowed to use a large room on the second floor where we could see our photos and obtain workshop lessons using a projector.

Room Tip: Our room was on the fourth floor. One night we had a great view of a beautiful sunset. The elevato...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, August 1, 2012
Dear Picturetaker10,

Thank you for the great review, and my I say, we enjoyed your group as well. It was a pleasure to provide you with clean and comfortable accommodations as well as exceptional customer service. I will certainly share your comments with our staff. We hope your group and many others will make Shilo Inns their #1 choice in group accommodations in the future.

Sincerely,

Sydney Brayton, General Manage
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Additional Information about Shilo Inn Suites Mammoth Lakes

Address: 2963 Main St, Mammoth Lakes, CA 93546-2179
Phone Number:
Location: United States > California > Mammoth Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 30 Hotels in Mammoth Lakes
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Shilo Inn Suites Mammoth Lakes 2.5*
Number of rooms: 70
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Also Known As:
Shilo Inn Suites Mammoth Lakes Hotel Mammoth Lakes
Shilo Inn Mammoth Lakes
Mammoth Lakes Shilo Inn

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