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Shilo Inn Suites Mammoth Lakes: Traveler Reviews

2.5 of 5
2963 Main St, Mammoth Lakes, CA 93546-2179
Hotel amenities
Shilo Inn Suites Mammoth Lakes
Ranked #15 of 31 hotels in Mammoth Lakes
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140 reviews from our community

Traveler rating
    36
    37
    30
    23
    14
See reviews for
Families
38
 
Couples
45
 
Solo
5
 
Business
6
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
San Francisco, California
Top Contributor
56 reviews 56 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
53 helpful votes 53 helpful votes
“What a mess.”
2 of 5 stars Reviewed September 10, 2012

I chose this hotel for its "deal" on Expedia, but it wasn't worth the price. It's clean, but really out of date. It feels old, cheap and worn out. Upon my arrival, they were mopping the lobby with toxic-smelling chemicals. There was a big bleach stain on the hall carpet in front of my door. I had a view of an alley and an ugly backside of the building next door. The room was clean. There was no towel rack in the bathroom, only the hole in the wall where the rack should have been. The indoor pool was something out of the 70's and smelled heavily of chlorine. We asked for a wake up call -- and the staff totally forgot about it. When we mentioned it to them, there no apologies. The breakfast was poorly presented, the cheapest food possible, and they didn't have enough seats for all the guests who were crowded in there and trying to eat. They ran out of cereal, and didn't bother to fill the bin. Their coffee had lots of grounds in it. I reserved via Expedia, and didn't have me "in the computer" upon arrival. What a mess.

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask toddinparis about Shilo Inn Suites Mammoth Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
September 12, 2012
Dear toddinparis,

We at the Shilo Inn take pride in keeping our hotel clean. We are working hard to upgrade our rooms and all of the things you...
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New York
Top Contributor
135 reviews 135 reviews
44 hotel reviews
Reviews in 64 cities Reviews in 64 cities
86 helpful votes 86 helpful votes
“Satisfactory”
3 of 5 stars Reviewed August 27, 2012

We had a room with 2 queen beds and lots of space to spread out. The rooms are quite large wtih plenty of table top space to put our bags and other paraphernalia. The decor is of the 50's built-ins, but all in decent condition. Beds were comfortable, and the room clean. We did not have a chance to use the indoor pool, which looked fine. Service was okay. Hot drinks and a very few continental breakfast items offered; selection nothing like the spread found at the chain hotel breakfasts, but nice to have coffee and muffin to at least get one out the door.

It is located on the main street, not far from the highway. Walking distance to some shops and a few restaurants; easy drive, bike or walk up the hill on the main road to more of same and the sights of Mammoth Mountain or the lakes area.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 5 more reviews by PokeyPaddler for Mammoth Lakes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
September 4, 2012
Dear PokeyPaddler,


Thank you for taking the time to review the Shilo Inn in Mammoth Lakes, CA. It is nice to hear our larger rooms are appreciated by our guests. It is one of the features we are guests appreciate the most. We also thank you for acknowledging the cleanliness of the room and the convenience to all that Mammoth Lakes offers. We look forward to your visits in the future at any one of our convenient Shilo Inn locations.

Sincerely,

Sydney B
General Manager
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Toronto, Canada
Top Contributor
69 reviews 69 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
“just not up to snub”
2 of 5 stars Reviewed August 22, 2012

We stayed at this hotel as our clients picked it. In my opinion there are much better options out there for the price we paid. Pros/Cons

Pros:
-Big rooms
-Good staff

Cons:
-Wifi barely reached my room for cell phones. Needs to be stronger, was okay for the laptop.
-Breakfast was very basic and not appetizing at all. It made McDonald's a viable option for breakfast.
-tv was old school tube tv and small. The selection of channels was poor.
-Beds were okay but not great.
-A lot of noise outside got into my room. I was looking over a breakfast diner and gas bar.
-Water did not taste well and was cloudy for several minutes before settling. No bottle water in the room.

In the end this hotel needs some serious updating. It is not up to the level of all the other hotels I stayed at for business. They still use room keys as a physical key which sums up everything to me.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 13 more reviews by Edward M for Mammoth Lakes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
September 5, 2012
Dear Edward M,

Thank you for your review of the Shilo Inn Suites in Mammoth Lakes, CA. We appreciate the good review for the staff and are happy that you liked the spacious room. Since Mammoth Lakes has only one service provider for internet, we all suffer a little. We are currently updating our rooms to flatscreen tv’s (some are complete, some are not). We would love to have you come back to Mammoth Lakes and we can assign you to one of the rooms with the upgraded amenitites. We are very lucky to have good drinking water out of the tap and am a bit perplexed at the ‘cloudy water’ you mentioned. We will look into the unsatisfactory water supply. We at the hotel wish we could change the ‘view’ from some of the rooms, unfortunately, that’s progress. Please ask for a 4th floor room facing west next time you stay so you will have the scenic view of Mammoth Mountain. Hope to see you soon!

Sincerely,

Sydney Brayton
General Manager
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Bakersfield, California
1 review
“Outstanding”
5 of 5 stars Reviewed August 20, 2012

We have stayed at the Shilo Inn in Mammoth Lakes California several times, however this trip was way above the other times we have stayed there. The staff was very warm and made you fell like you were very important, the rooms were clean and housekeeping was spot on with everything. We had the plesure of meeting the General Manager Ms. Brayton, she was very friendly and made sure we were pleased with everything. Great stay!!! Thank you Shilo!!!

Room Tip: We travel with our dog, so far all the rooms we have stayed in have been very comfortable.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sandy D about Shilo Inn Suites Mammoth Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
September 5, 2012
Dear Sandy D,

Your review was so refreshing. We are so happy that you enjoyed your stay at Shilo Inn Mammoth Lakes. It is so nice to hear that our efforts to offer great customer service and quality rooms has paid off.

We are also glad to hear that our Dog Friendly rooms were clean and comfortable as well. We hope to see you again on the Mountain, as well as any one of our other great Shilo Inn locations.


Sydney Brayton
General Manager
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Denver, CO
Contributor
19 reviews 19 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“SHILO INN IS IMPROVING”
5 of 5 stars Reviewed July 26, 2012

The Inn at Mammoth Lakes now has now air conditioners and new TVs in some of the rooms - be sure to ask. As time goes by, there will be more. The staff is knowledgeable about the area and there are many inexpensive places to eat near by - such as the Breakfast Club (cash only / closes at 1:00) and the Good Life plus a good Italian place near the grocery store.

Room Tip: Ask for a room with a new AC & TV
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 8 more reviews by CandC_V for Mammoth Lakes
Ask CandC_V about Shilo Inn Suites Mammoth Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review
July 31, 2012
Dear CandC_V,

Thank you for the great review. We enjoy hearing all the good things our guests have to say! And we appreciate your patronage. We promise to continue to “improve” as you stated. We take pride in our customer service and are glad to hear it’s working. We hope to continue to see you when you visit again at any one of our hotels in the Shilo Family.

Sincerely,

Sydney Brayton
General Manager
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Additional Information about Shilo Inn Suites Mammoth Lakes

Also Known As:
Shilo Inn Suites Mammoth Lakes Hotel
Shilo Inn Suites Mammoth Lakes Hotel Mammoth Lakes
Shilo Inn Mammoth Lakes
Mammoth Lakes Shilo Inn
Address: 2963 Main St, Mammoth Lakes, CA 93546-2179
Region: United States > California > Mammoth Lakes
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 31 hotels in Mammoth Lakes
Price Range: $$
Hotel Class:2.5 star (2.5*)
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