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“SHILO INN IS IMPROVING” 5 of 5 stars
Review of Shilo Inn Suites Mammoth Lakes

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Shilo Inn Suites Mammoth Lakes
2.5 of 5 Hotel   |   2963 Main St, Mammoth Lakes, CA 93546-2179   |  
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Ranked #14 of 30 Hotels in Mammoth Lakes
Denver, CO
Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“SHILO INN IS IMPROVING”
5 of 5 stars Reviewed July 26, 2012

The Inn at Mammoth Lakes now has now air conditioners and new TVs in some of the rooms - be sure to ask. As time goes by, there will be more. The staff is knowledgeable about the area and there are many inexpensive places to eat near by - such as the Breakfast Club (cash only / closes at 1:00) and the Good Life plus a good Italian place near the grocery store.

Room Tip: Ask for a room with a new AC & TV
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, July 31, 2012
Dear CandC_V,

Thank you for the great review. We enjoy hearing all the good things our guests have to say! And we appreciate your patronage. We promise to continue to “improve” as you stated. We take pride in our customer service and are glad to hear it’s working. We hope to continue to see you when you visit again at any one of our hotels in the Shilo Family.

Sincerely,

Sydney Brayton
General Manager
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182 reviews from our community

Traveler rating
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    48
    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New Jersey
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 26, 2012

Accommodations at the Shilo Inn were arranged by the leader of the photography workshop that I was attending. The room was large, included a wet bar area with refrigerator and microwave. The sink was outside of the bathroom and included a make-up seat and table. Also in the room was a table with two chairs, large enough for eating. The stay at Shilo included continental breakfast which begins around 7:00 AM. Our photography group left the hotel at 4:15 to 4:45 AM each morning. The hotel arranged for a modified continental breakfast before our outing each day. This was very helpful and greatly appreciated. The staff are polite and aim to please. The group was also allowed to use a large room on the second floor where we could see our photos and obtain workshop lessons using a projector.

Room Tip: Our room was on the fourth floor. One night we had a great view of a beautiful sunset. The elevato...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, August 1, 2012
Dear Picturetaker10,

Thank you for the great review, and my I say, we enjoyed your group as well. It was a pleasure to provide you with clean and comfortable accommodations as well as exceptional customer service. I will certainly share your comments with our staff. We hope your group and many others will make Shilo Inns their #1 choice in group accommodations in the future.

Sincerely,

Sydney Brayton, General Manage
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Coquille, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 23, 2012

We stayed at Shilo Inn on our way to Reno. We found the reception desk clerk very friendly and
helpful, the property was clean, however we could not "control" the a/c heater it was either too warm or too cold. The plug between the beds was very loose and plugs fell out of it. The clock radio did not work, even when it was plugged in the minute button was broken. The light bulb in the bedside lamp burned out so we had to take out one from the table lamp on the desk. we left the burned out bulb on the desk thinking that the houskeeping would replace it, they did not. We found it a nice place however the rates where not condusive to the older hotel. We will not stay again.

  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, July 26, 2012
Dear cribbabe,

Thank you for your review. We strive to give all our guests a clean and comfortable stay. It sounds like we need to make a few minor repairs to the room you were in. Regarding the light bulb, I do believe we trained our housekeepers to not touch the items in a guests’ room so well that they were simply following the rules. Our 24 hour staff certainly would have brought a new light bulb to the room immediately had we known about it. If you would kindly give the hotel a call @ 760-934-4500 or email me at mgrmamm@shiloinns.com I would love to talk more about your experience and I would love to be able to replace the broken alarm clock you found in your room to make the room ready for our next guests.
Your patronage is important to Shilo and would love to hear from you so we may personally apologize for your experience.

Sincerely,

Sydney Brayton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 16, 2012

Shilo Inn is dated. Old tube tv ! Premium price for older hotel and lack of designated breakfast area. Hotel lacks more parking space. However, it is clean and we did not have any trouble. Location is quiet, too.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, July 19, 2012
Dear DZZY,

Thank you for your comments regarding your stay at the Shilo Inn, Mammoth Lakes. We are sorry you were not shown the covered parking or the designated Breakfast area, two very important things when staying at a hotel. We are also sorry that your room had the old ‘tube’ TV. We are in the process of updating and all rooms at this time are not complete. We do appreciate the good review on the cleanliness and quietness of your room and we hope the next time you stay with us, request an updated room and based upon availability we will be very pleased to see that we fulfill that request.

Sincerely,

Sydney Brayton,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roseville, California
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 16, 2012

After reading the reviews I was very concerned because of the negative comments! The results: Were pleasantly suprised as the Shilo Inn exceeded our expectations and now I'm puzzled why so many negative comments? We are regular travelers and know what a great hotel is or is not. I guess you just cannot please everyone!
Jim, Roseville, CA

Room Tip: Do your homework with an open mind!
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, July 19, 2012
Dear Jim,

You are exactly right; we just cannot please everyone, although we do try awfully hard! It is good to hear that we scored highly with you and your family. We always appreciate the feedback, good or bad. It encourages us when we have succeeded and helps us recognize our deficiencies and allows us the opportunity to improve when needed. We at Shilo Inns certainly do hope that we will see you in the future, as there are many locations within the Shilo Family to choose from.

Sincerely,

Sydney Brayton,
General Manager
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usa
Top Contributor
63 reviews 63 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 9, 2012

We stayed for 1 night before visiting the Yosemete park. The hotel is dated, no doubt, but very clean and spacious room, quiet and affordably priced for the area. Recommend to budget travelers.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, July 10, 2012
Dear pendik,

Thank you for your kind comments regarding the Shilo Inn Mammoth Lakes. It is always good to hear that our staff is doing a good job for the comfort of our guests. We do enjoy our guests who have come for a short stop before moving on to the beautiful places that the Sierras have come to be famous for! We hope to see you soon at any one of our Shilo destinations.

Sincerely,

Sydney Brayton
General Manager
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San Bernardino, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 24, 2012

I can't understand why this Hotel chain refuses to update this tired, out-dated property. The carpeting and furniture are circa 1970. If you are just looking for a basic bed and hot shower and don't care about amenities, then the Mammoth Lakes Shiloh will fit your bill. You will however, pay top dollar for it. If you plan on staying more than one night, you will get much more for your money in terms of value and comfort by renting a nice condo.

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Shilo Inn Suites Mammoth Lakes, responded to this review, June 25, 2012
Dear ellen d,

Thank you for commenting on your recent stay at Mammoth Lakes. I sincerely apologize that your experience did not meet your expectations or those of management.

We strive to offer our guests clean, comfortable rooms and the needed amenities. We are sorry we did not fulfill that promise. If you would like discuss your stay further please contact me at mgrmamm@shiloinns.com or call 760-934-4500.

Sincerely,

Sydney Brayton
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shilo Inn Suites Mammoth Lakes

Address: 2963 Main St, Mammoth Lakes, CA 93546-2179
Phone Number:
Location: United States > California > Mammoth Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 30 Hotels in Mammoth Lakes
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Shilo Inn Suites Mammoth Lakes 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Shilo Inn Suites Mammoth Lakes Hotel Mammoth Lakes
Shilo Inn Mammoth Lakes
Mammoth Lakes Shilo Inn

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