We rented unit 47 from 2/23/12 through 2/25/12. We arrived late afternoon and didn't realize we had no hot water until the property management office was closed. They had failed to turn on the hot water heater for our condo and we couldn't get a hold of anyone until the office opened back up at 9am on the following morning. After I went to the office at 9am I was told they would send up a guy to turn it on when he came in at 9:30. So much for a hot shower before our scheduled meetings that day. The person in the office showed no remorse for their failure and when I told them I would find a way to contact the owner of our unit 47, she said "go ahead, please tell them." I said, "I cant believe you just said that" and she replied, "go ahead and tell them" once again. Horrible attitude as it's not like I'm staying at a motel 6 for $49 a night, we are paying $250 a night and expect better customer service and a reasonable attitude.
Then we open up a cabinet and find a container of stale croissants dated 10/11. This was especially appetizing when we were getting ready to eat.
Our complaint is not with the owner of unit 47 but with the horrible property management. I'm sure the owner has no idea about the way the management mistreats their customers and that's a crime since they pay them 40% of the rental amount.
We will NEVER stay at Mountainback condos again!!!!
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