I can't believe I am writing this review on Christmas eve...but our Christmas eve is ruined because of lack of emphaty from one of the receptionist, Michael who as I write this review is sitting on the lobby. Apparently, Michael received a noise complaint from our room with loud TV and people talking. He called our room at around 1AM on christmas eve just saying that he received a complaint not even an ounce of emphaty that its christmas eve and not even apologizing that he had to make the call and hope we understand. But nevertheless I went downstairs and spoke with him personally...Michael supposedly passed by our room and heard the noise. So i said, why did you knock then. It's Christmas eve for crying out loud! In general, the staff is not friendly, but not snobs as well. But this is just pushing the limits...I yold him our eve is ruined yet no apology whatsoever. In the end, even though hands down we loved loved loved our room...we will not come back and I will make sure that my friends stay away from this resort! we value customer service and with the price we paid for the room...we were expecting good customer service. Michael, as I told you personally...here is our review and I hope you will love your work in the future...you are in customers relation. With the management, kindly, ensure that the staff you have on the eve days are fairly compensated so that this type of lack of customer service does not happen. To future customers...beware, though the claim is that the place has been renovated, I guess it is still lacking sound proof as people who passes the hall way can hear a tv that is on volume #11 and me and my husband laughing while opening our christmas gifts. Be wise where you take your money!
- Official Description (provided by the hotel):
- The Sierra Nevada Resort & Spa is your headquarters for memorable Mammoth vacations. Offering more activities and amenities than any other hotel in Mammoth, the stylish and comfortable lobby exudes rustic elegance and array of romantic and family-style rooms bring the Resort's colorful past firmly into the present. Our beautifully appointed rooms feature romantic suites and family style chalets along with comfortable deluxe king and double queen rooms. Relax at Mammoth's only hotel Spa, specializing in massage, body treatments, facials, couples massage and manicure/pedicures. Kids can have great fun at the Cub Club, where they can play XBoxOne, create and explore, enjoy Mini Golf, movies and games, all in a supervised environment. Try our three outstanding restaurants; Rafters Restaurant and Lounge serves breakfast and dinner along with an extensive wine and cocktail selection. Live music and happy hours are favorites of locals and visitors alike. Red Lantern is open and features classic Chinese dishes in a beautiful setting plus evening take- out. Escape to the Mediterranean at Jimmy's Taverna. Food critics and locals call Jimmy's the "best new restaurant in Mammoth." Freshest seafood and meats are grilled over the wood fire, and the traditional Greek dishes are on the menu every day. Impeccable wine pairings, artisan cocktails and delectable desserts round out a meal experience unlike any other in Mammoth. Join us at the Sierra Nevada Resort & Spa and make Mammoth memories. ... more less
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- Also Known As:
- Sierra Nevada Hotel Mammoth Lakes