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“Amazing hotel, location, staff, bar & service.” 5 of 5 stars
Review of Westin Monache Resort Mammoth

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Westin Monache Resort Mammoth
4.0 of 5 Hotel   |   50 Hillside Drive, PO Box 388, Mammoth Lakes, CA 93546   |  
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Breakfast for 2 Included
Ranked #2 of 30 Hotels in Mammoth Lakes
Certificate of Excellence 2014
GreenLeadersSilver level
Los Angeles, California
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Amazing hotel, location, staff, bar & service.”
5 of 5 stars Reviewed February 14, 2013

I stayed at the Westin Monache using Starwood points, so I don't have an accurate valuation as if I paid with cash - but the value ends up being about the same to me. We stayed in a 'deluxe studio' with a kitchenette and a fireplace with a view over the pool. It was a nice room, comfortable bed, etc. The room itself was about what I expected from a Westin - with the addition of a fireplace :)

As far as the location was concerned, it was a short walk down the stairs to the gondola, which was a quick ride up to Canyon lodge. Perfect! The staff was very accommodating; they had champagne out in the afternoon, and the bar was a great spot to sit and have a drink at night.

The location has 2 hot tubs, both of which are on the 2nd floor and quite large. PERFECT for after a long day of snowboarding. Would DEFINITELY go back again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Westin Monache Resort Mammoth, responded to this review, February 20, 2013
Thank you for taking the time to connect with us and offer feedback on your stay. We are delighted to hear that you had an amazing stay with us at the Westin Monache Resort- Mammoth. Thank you for your comments regarding the amenities in the guestrooms, comfortable Westin Heavenly Beds, and the additional benefits such as the hot tubs and afternoon festivities. We are very pleased to hear that you found our location to be a big perk and that you had no trouble getting to and from the slopes. Your comments regarding the helpful staff are much appreciated and if you would like to recognize any individual staff please let us know so we can inform them on how they were able to enhance your stay. Thank you again for your review and we look forward to welcoming you back again soon.
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642 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Pasadena, California, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 9, 2013

The hotel is beautiful and located in a gorgeous setting among groves of trees, with views of the mountain. The rooms are very tastefully furnished.

We had problems with our room, and unfortunately few of the problems were solved during our three night stay there. The temperature in the room remained in the high 70's, low 80's F in Winter. Repeated calls for service brought helpful advice such as "turn on the air conditioning" or "open the window." Of course, in the middle of Winter in the Sierras, one's best solutions include turning on the AC and opening the window to cool down a room with malfunctioning climate control. I discussed this with the manager during check-out, and he said that he could only waive the $25-/day resort fee. I asked if he could adjust the room rate, and he said that he couldn't do so and apologized for the problems with the room.

There were other smaller issues with housekeeping not keeping the hallways or the public areas such as the pool and spa clean.

Service was very uneven among the staff. The bellboys were always helpful and courteous. The valets ranged from helpful to misleading. One valet told me that I couldn't self-park in the garage because it was really full. Several minutes afterwards, another valet told me to go ahead and self-park. I drove into the garage to find it nearly empty.

Unfortunately the restaurant staff for the breakfast shift made multiple errors on our orders on consecutive days. One morning I had to send back the overcooked, inedible eggs, only to receive replacement undercooked, inedible eggs. If a cook cannot manage to make proper eggs to order, he needs to return to cooking school or to the prep line before being allowed anywhere near the stove.

Overall, we were very disappointed with our stay at the Westin, even though we were looking forward to escaping from the Mammoth Mountain Inn. We will not return to the Westin and will seek lodging elsewhere our next time in Mammoth. Westin corporation has lost another customer and family.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Westin Monache Resort Mammoth, responded to this review, February 12, 2013
Thank you for taking the time to share your review with us. We are very grateful for your comments regarding the beauty of the hotel and the gorgeous setting that is Mammoth. Our team of associates strive to provide our guests with a tranquil environment in which to relax and rejuvenate. We are very appreciative that you brought the issue with your HVAC in your guestroom to our attention while still on property and gave us the opportunity to have our Engineering Department take an assessment on the issue at hand. We are sincerely sorry to hear that you encountered these issues and did not have the perfect environment in your guestroom during your stay. I have forwarded your comments to the culinary team here at the Westin and we will look into the preparation of our eggs for future guests. Overall we are very sorry to hear that you did not have the relaxing escape you deserved and would love the opportunity to show you what a stay at the Westin Mammoth should feel like should you choose to stay with us again. Thank you again for sharing your review, it is greatly appreciated.
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Redondo Beach, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 7, 2013

I have stayed at the Westin Monache several times over the past few years and have to say that it "hits the spot" every time. They have to have the absolute best valet staff in the Eastern Sierras. As always, I arrived with an SUV full of gear and food and duffel bags and everything was up in room before we got there. This year they are now providing overnight ski valet and storage down at the Village so that you don't have to lug your skis back every day. The rooms have fully equipped kitchenettes. They even had a blender for our apres ski libations!!! Heavenly beds and gas log fireplaces in every room. Two huge outdoor jacuzzis big enough for 15 people each and an Olympic size swimming pool. They even have outdoor grills and barbecue equipment to sign out. For those who want to do more, they have a lovely little fitness room with televisions and towels. My favorite feature is the Whitebark Restaurant Bar and Lounge. That is where breakfast is served, they have a great happy hour later on and a fine dining restaurant at night. Everything about it just feels special. The breakfast service, however, does not seem to indulge those skiers who want to grab and go to get out onto the slopes, so, give yourself plenty of time if you intend to have breakfast onsite. Or, get room service. But, the food is great in any case. We are Starwood Platinum Preferred Guests and therefore got a free late check-out on the Sunday, which was a huge perk! Can't wait to get back there. Ski you soon!

Room Tip: The gondola view is great when they have music in the village on Saturday nights. You can comfortab...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado Hills, California
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 26, 2013

We've stayed at the Westin in Mammoth 5 times with kids and LOVE it!! We spring for the 2 bedroom which has a full kitchen and loads of space. Pool/spa is surrounded by gorgeous scenery, White Bark restaurant serves an excellent breakfast and staff is great. Have used the kids club when kids were young; now they can enjoy the delicious restaurants right across the street with us. We are usually there during 4th of July and there are many events across the street to enjoy. Bus to Mammoth Adventure Center is very convenient. Highly recommend this property!!!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 25, 2013

We took 3 boys, ages 8, 6, and 5 to ski at Mammoth and met another family (boys 8 and 6). Both families got a room here. Staff was accommodating to allow us to be next to each other so they boys could "visit" each other. The hotel is either new or well-kept. We drove there and were told that only valet parking is available. Luckily, no need for the car while there.

Location: It's next to the Gondola that takes to directly to the Canyon Lodge. you have to walk down an outdoor flight of stairs and across 1 street to the "Mammoth Village". So the hotel is nicely situated to get to the ski resort as well as all the restaurants and shops in the Village. Coming back, there is quite an impressive line to come back down the Gondola that starts around 3:30pm and gets worse but it moves surprisingly fast.

Food: It's next to the Village with lots of options. The restaurant inside the hotel is pricey and high end but friendly to kids. Additionally, with the kitchenette, you actually can prepare meals. The small refrigerator was key, especially with kids.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 25, 2013

It was our first trip to Mammoth with the kids. The location was great. The Village and the gondola to Canyon Lodge are across the street. There are 2 big jacuzzis to play in. Only drawbacks were the several stairs that you have to take to get into the hotel from the street and the expensive meals.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern california
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 24, 2013

We have stayed at a variety of locations in Mammoth and the Westin Monache is our favorite overall for location, comfort and amenities. We usually try to get a one bedroom plus a den and that gives us two beds and a pull out couch for a lower price than the two bedroom and it's very comfortable for our family. There is a good restaurant downstairs with a fun bar scene as well. It's very easy to hop on the gondola up to the mountain or walk over to the village area for more restaurant and shopping options. We have not stayed in any of the other village locations though we usually have friends staying there and have heard many complaints about noise, broken elevators, etc. Never had problems like that at the Westin! When staying closer to Eagle, Canyon or the Main Lodge there are very few restaurant options and it is more difficult to get into the Village for dinner but it is usually more economical and if you like to cook at home can be a great option.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Monache Resort Mammoth

Address: 50 Hillside Drive, PO Box 388, Mammoth Lakes, CA 93546
Phone Number:
Location: United States > California > Mammoth Lakes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Mammoth Lakes
#1 Romantic Hotel in Mammoth Lakes
#1 Family Hotel in Mammoth Lakes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Monache Resort Mammoth 4*
Number of rooms: 230
Official Description (provided by the hotel):
Surrounded by the spectacular Eastern Sierras, The Westin Monache Resort, Mammoth enjoys a prime location with stunning panoramic views of the mountains. ... more   less 
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Also Known As:
Westin Monache Resort Mammoth Hotel Mammoth Lakes
Westin Monache Hotel Mammoth
Westin Mammoth Lakes
Mammoth Lakes Westin

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