The hotel is beautiful and located in a gorgeous setting among groves of trees, with views of the mountain. The rooms are very tastefully furnished.
We had problems with our room, and unfortunately few of the problems were solved during our three night stay there. The temperature in the room remained in the high 70's, low 80's F in Winter. Repeated calls for service brought helpful advice such as "turn on the air conditioning" or "open the window." Of course, in the middle of Winter in the Sierras, one's best solutions include turning on the AC and opening the window to cool down a room with malfunctioning climate control. I discussed this with the manager during check-out, and he said that he could only waive the $25-/day resort fee. I asked if he could adjust the room rate, and he said that he couldn't do so and apologized for the problems with the room.
There were other smaller issues with housekeeping not keeping the hallways or the public areas such as the pool and spa clean.
Service was very uneven among the staff. The bellboys were always helpful and courteous. The valets ranged from helpful to misleading. One valet told me that I couldn't self-park in the garage because it was really full. Several minutes afterwards, another valet told me to go ahead and self-park. I drove into the garage to find it nearly empty.
Unfortunately the restaurant staff for the breakfast shift made multiple errors on our orders on consecutive days. One morning I had to send back the overcooked, inedible eggs, only to receive replacement undercooked, inedible eggs. If a cook cannot manage to make proper eggs to order, he needs to return to cooking school or to the prep line before being allowed anywhere near the stove.
Overall, we were very disappointed with our stay at the Westin, even though we were looking forward to escaping from the Mammoth Mountain Inn. We will not return to the Westin and will seek lodging elsewhere our next time in Mammoth. Westin corporation has lost another customer and family.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 12, 2013
Thank you for taking the time to share your review with us. We are very grateful for your comments regarding the beauty of the hotel and the gorgeous setting that is Mammoth. Our team of associates strive to provide our guests with a tranquil environment in which to relax and rejuvenate. We are very appreciative that you brought the issue with your HVAC in your guestroom to our attention while still on property and gave us the opportunity to have our Engineering Department take an assessment on the issue at hand. We are sincerely sorry to hear that you encountered these issues and did not have the perfect environment in your guestroom during your stay. I have forwarded your comments to the culinary team here at the Westin and we will look into the preparation of our eggs for future guests. Overall we are very sorry to hear that you did not have the relaxing escape you deserved and would love the opportunity to show you what a stay at the Westin Mammoth should feel like should you choose to stay with us again. Thank you again for sharing your review, it is greatly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.