If you're used to a fantastic SPG experience, don't expect it here. The lobby has two podiums and a total of 9 seats. It is also the smallest lobby I have ever seen at an SPG hotel. We went after Christmas and the place was packed. Our check-in was supposed to be at 3:00 p.m.; we got our room at 4:00. We were comped drinks in the Whitebark Restaurant twice since we arrived at 2:30 and are Platinum members.
The lobby was packed with people wearing large coats and attempting to check in as well as all of their dogs. We were glad there was room in the bar to sit, but everything was crowded.
There are also only two elevators in the building. There were only a few times when the elevator wasn't completely full either of people or luggage carts the whole time we were there.
If you're going there to ski and have everything already booked in advance, then it is a great place to sleep. There is a small kitchenette on the top floors for those who wish to prepare their own meals. Be sure to bring your own spices. There are no salt and pepper packets.
Room service left something to be desired. Every day we had to call about something; no coffee service refilled, no tissues refilled, no ice bucket liner, no cream, etc.
The concierge desk was empty most of the day and the person staffing it was basically useless. For the real information about activities go to www.mammothmountain.com. That is all the concierge did.
The Whitebark Restaurant was decent, although, like everything else in town, the service was slow. There had been blizzard conditions a few days before we arrived and that had stopped the food service trucks from delivering to the town. Since we had time to kill before our room was ready, we tried to eat lunch there. We both had a little bit of altitude sickness and were looking for something bland to settle our stomachs. We ordered the fish and chips. We were told they were out of regular fries, but did have sweet potato fries. We approved the change and made our order. When the fish came out it turned out to be fried salmon (who every heard of such?). We promptly told the manager, who comped the meal and offered us an alfredo dish instead. Apparently, the cook didn't bother to tell our waitress that they were frying up salmon because they were out of cod.
The hotel has valet parking, a very small workout room (20 x 20), and a heated pool and large hot tub. There were no heaters or covered area between the hotel and the pool area. If you swam or hot tubbed, getting in an out were a challenge.
The hotel has a shuttle service to get you around town, but not up the mountain, at least not while we were there. They would take you and pick you up from the airport and the one local grocery store.
The grocery store, though not affiliated with SPG was always crowded and had many items that were sold out, especially bananas and other fresh fruit. The store does have a deli with fresh cooked items.
The local establishments in The Village are small and quickly became very crowded places, especially with all the people coming off the mountain to enjoy happy hour. Some of the restaurants had 2 or more hour waits for tables. The small restaurants felt even more crowded with everyone wearing their winter attire. There were no coat check stations. Skiers and boarders left their equipment outside wherever they found a place to stack them.
Mammoth was an awesome place to visit-- just don't expect what you normally get from a SPG resort. The resort fee does include the valet parking and the shuttle, but there really are not any other resort amenities on site. You can set up an in-room massage, but there are no spa facilities on site.
So, if you're going there for the snow fun in the winter, just be aware you and everyone else and their dogs will be there too. The rooms are great! Service is slow. If you can be patient and have planned out everything in advance, just add more time than you think it will take.
Suites on the curve of the building have more space and are laid out better than the other rooms. G...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.