We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“poor room condition and horrible customer service” 1 of 5 stars
Review of Mammoth Ski and Racquet Club

Mammoth Ski and Racquet Club
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Mammoth Ski and Racquet Club to your Saves list
Mammoth Ski and Racquet Club
3.5 of 5 Hotel   |   248 Mammoth Slopes Drive, Mammoth Lakes, CA 93546   |  
Hotel amenities
Ranked #23 of 30 Hotels in Mammoth Lakes
Los Angeles, California
1 review
“poor room condition and horrible customer service”
1 of 5 stars Reviewed August 24, 2012

Trust me, you dont want to spend your vocation in such poor condition rooms! If you want to get some help from the office/onsite manager, you must be day dreaming! A few things I really hate:
1. Ugly and super old furniture
2. Thousand year old TV (If you can still call that TV)
3. Unconformable bedding
4. Tiny swimming pool and hot tub.
5. Long stairs to climb on
6. Manually operated garage door
7. Bad/unfriendly customer service ( properties are individually owned. So the onsite management only has no responsibilities but handing out keys)

Room Tip: check the reviews, especially those regarding the customer service.
See more room tips
  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

26 reviews from our community

Traveler rating
    6
    8
    1
    9
    2
See reviews for
13
3
1
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Palo Cedro, CA
Top Contributor
101 reviews 101 reviews
50 hotel reviews
Reviews in 66 cities Reviews in 66 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 22, 2012

Yes, each unit is individually owned and it certainly helps to review the website and pictures, as well as description of the unit. Close to Canyon Lodge, easy walking distance. Yes it is a walk uphill, however, much easier than hassling with parking etc....and one can stop in at the Austria Hof for Happy Hour on the way home. Just walk slow up hill. Unit well maintained, wine cooler w/wine provided by the owner! Comfy bed. Clean. Nice view. Warm and cozy.

Room Tip: Ski back trail comes right back to unit. Review website and pictures, unit description. Lots of up...
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 31, 2011 via mobile

Mammoth ski and racquet #70
What a dump couch has holes everywhere blankets have holes
Tv is a small piece of junk that is 20 years old. In general this is a run down dump that rents for way too much money. Forgot to mention how lousy the beds are
Book anywhere but here unless you like filth

  • Stayed December 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2011

My experience
My family has been staying at MSRC yearly for the last ten years (multiple times per year in the last two years). We return every year because we have been very happy with the service, the units are comfortable and the location is great.

Rooms
We have stayed in various units throughout the years. There are very large units that accommodate many people and smaller units that are great for two. When we have traveled in a large group, we get 2 to 3 rooms in order to meet all of our needs--my husband and I will get our own studio unit, adults with kids get their own unit and multiple couples get a unit with two private rooms. This approach has been a great way of traveling and spending time with loved ones while at the same time having a retreat for privacy. Although some units have recently been updated others look like they may have some of their original flooring and cabinetry. Some units have stunning views and others look out to a neighboring building. Some units have very well stocked kitchens and other are satisfactory for most types of cooking/baking. Some units have a good number of movies and games, other do not. The pictures and descriptions are very useful for finding a suitable unit for your needs/wants. Although the deluxe units that we have stayed in definitely feel a lot nicer than the regular units, there are some great regular units that have become favorites. (I am selfishly omitting our favorites)

Amenities
The pool and spas are fabulous after a day of Mammoth Mountain activities. There is a large spa that fits about 8 comfortably. There are tennis courts which we have yet to experience because of all the great things to do in and around Mammoth. Each unit comes with one assigned covered parking (garage) and one unassigned uncovered parking. There is a BBQ available at the pool.

Room Tip: Check MSRC's website for the property map. Buildings B, D, E, F and G have great views (units th...
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valencia, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 7, 2010

My family and I have stayed at Mammoth Ski and Racquet Club on numerous occasions in the past to celebrate the 4th of July and really never had a bad experience. True as some of the posts indicated, some units are more rundown than others, but I asked the office staff to pick me a out a nicer unit, which they did. They also reserved a nice updated unit for another family we were vacationing with. When we arrived the unit we originally booked had problems with the fridge, so they kindly moved us into a nicer "deluxe" unit and even helped move all our things. Things come up that are unforeseeable and they did what they could to make things right. We'll be back again next year and the year after that.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 18, 2010

Looked forward to staying close to Canyon ski lodge. # 41 cannot be recommended for anyone who would like to read (which we like to do in the evenings after being on the slopes). Inefficient lighting everywhere from living area to the loft where beds and bunk beds were. The entry from the garage areas was also dimly lit down the hallways. We were instructed to leave towels inside the door of condo if you wanted them changed out.I even had them outside the door with a note and no one came to change them. I called 2X and finally was told I better come to the office to get replacements, this was during a snow storm!! Found out later staff had gone to the condo directly across from ours (they HAD to have seen the towels in a pile) but never ours. Many vacancies so no excuse for this!

  • Stayed April 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granada Hills,CA
1 review
5 of 5 stars Reviewed March 26, 2010

Great place for families. We've been coming to Mammoth Ski and Racquet club for over 10 years. They offer many different size condos to fit different family needs. We had 6 families on one trip and we were all able to find condos all together. Great jacuzzi large enough to handle large groups. The kids/teens love the game room. Also great location, close enough to walk to the ski slopes and back for lunch at condo. Also there's a ski trail to the village.
Staff very pleasant and accommodating. Affordable. Inside and outside parking . A big plus for our family since we have a econoline conversion van that won't fit into garage parking. Slight hill driveway,might need chains when snowing

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mammoth Ski and Racquet Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mammoth Ski and Racquet Club

Address: 248 Mammoth Slopes Drive, Mammoth Lakes, CA 93546
Location: United States > California > Mammoth Lakes
Amenities:
Kitchenette Swimming Pool
Hotel Style:
Ranked #23 of 30 Hotels in Mammoth Lakes
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mammoth Ski and Racquet Club 3.5*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Priceline, Despegar.com and Odigeo so you can book your Mammoth Ski and Racquet Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mammoth Ski And Racquet Club Hotel Mammoth Lakes

Owners: What's your side of the story?

If you own or manage Mammoth Ski and Racquet Club, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.