You have read the other reviews about location, location, location. It's all about the location. I manage a top destination INN in San Diego,Ca and here is what we found.
Well I am here to tell you, we enjoyed our stay. Our room was mountain view with a King bed. We loved it! Open your sliding glass door that viewed the mountain and snow would come barreling in. Perfect and just what we wanted. The mountain view bar upstairs was the coolest, I could have sat there all day watching the boarders go big. Biggest jumps and the huge half pipe are right there at the base and are amazing to watch. Always something going on. We didn't really chat with the staff to often. Just a few request but be prepared to request it a few times. Called three times for a luggage rack. Not the biggest deal though. People are people. Front desk has DVDs they let you barrow. This fee is already charged in your $20 per day resort fee. We ordered room service one night and it was pretty good. Be ready to pay up though. They know they are one of the only places you can get food in the area.
-Obviously the location. Can't beat it
-Board/Ski check in/out. They hold your equipment so you don't have to lug it around the hotel
-Board shop is onsite, Over three days of boarding, something is bound to bust the way I ride.
-Strong drinks at their bar. The bartenders are generous. Think it's because they know its $$$.
-Hot tubs! Indoor and outdoor!
-The comfy bed with the huge comforter, super warm!
Alright now the CONS;
-Everything is over priced besides the room
-Not all hot tubs worked, and had to walk what felt like a mile to them. Need more in different locations or install jacuzzi tubs in rooms. We know you can afford them with all the business they get. People everywhere at all times
-Had to request anything we wanted several times. Staff are young, the foreign employees seem to be the ones to talk to. Any local employees seemed to look at us like they were stoned or "super tired."
-Upon checkout we had duplicate charges from our room service and the staff had to wait for a manager to come in and fix it later. A little weird considering they have what seems like a 100 employees, no manager there? That's why this place is the way it is and guest give it an ok rating...
This hotel should be a top destination in the world if it were to invest a little more heart into it. Could really be amazing! Sure the owner is committed but his managers and staff are not...
Hotel manager to hotel manager- If my hotel owner owned mammoth mountain inn and it ran the way it does, all staff would be evaluated and/or replaced. Bring in people that will make a difference in the business. I know it's sold out a lot and thats ultimately the goal, but look at these reviews. People are not happy...
- Official Description (provided by the hotel):
- Walk to the gondola. The Mammoth Mountain Inn is a great place to base your vacation if you want to wake up on the mountain itself. Stay in a recently remodeled craftsman style condo or suite. All rooms have slopeside access in winter. ... more less
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- Also Known As:
- Mammoth Mountain Hotel Mammoth Lakes
- Hotel Mammoth Mountain
- Inn Mammoth Mountain