When I reviewed the consistent complaints on Tripadvisor of The Village at Mammoth, I thought that they were the typical disgruntled few who were mad enough to write. The Village was so beautiful when we passed through Mammoth a few months ago, I couldn't believe the complaints had much validity.
Every single one of them is true. I will try to be fair, but I am so upset because I am literally at The Village at 3:32 a.m. writing this review because apparently the architects thought it appropriate to place a whole building next to the evening delivery ramps for the shops and restaurants.
The back-up beeps are unbearable. The chains on the tires of the delivery trucks and tractors literally shook the water glass off the night stand. If I could open my first floor window I could have touched the passing trucks.
The village is beautiful from the outside and inside. It looks like an amazing hotel. You certainly cannot beat the location from the Gondola. The rooms are well appointed. The studio bed was small and a hard murphy bed. The best...the tile floor in the kitchen and bathroom was heated.
Everything else. The front desk staff were slow, disorganized and unprofessional. It is clear that Mammoth offers employees who would rather be snowboarding than helping you. Everything was a hassle. From the underground parking to the exterior automatic doors that wouldn't open. A woman almost ripped her finger off trying to pry the door open when it wouldn't.
The noise is unbearable. From the drinking crowd leaving the bar and strolling through the hotel and outside the windows at 2:00 a.m., to the constant kids screaming in the hallways. I won't reitterate the vehicle noise waking me at 9:52 p.m., 10: 43 p.m., 11:16, and 2:11 a.m. After the last one...where snow clearing equipment was clearing the walkways at 2:00 a.m., I gave up and simply got up. I know what it is like to sleep under a freeway.
When the staff was confronted about the problems, they did appologize and refer me to a manager who would be in 8:30 a.m.. When I speak with her, I can guarantee she won't have been up for 6 1/2 hours by her arrival at work.
When the remote control for the TV was missing, the maintenance staff initially was incredulous and blamed me for not looking hard enough. When he came, searched the room. and finally discovered, no remote, he simply handed me an alternate remote, complained about how selfish people are (I assume the people who took the remote) and asked me if there was anything else.
The only heat in the room is from an gas fireplace. There is no adjustment so it was ice cold or 85 degrees. There was no inbetween.
This would be a great hotel for under $200.00. When you are paying $400.00, you deserve better. For your own sake, seek it out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.