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“Friendly staff, but too noisy and low quality breakfast” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites Bethlehem

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Holiday Inn Express Hotel & Suites Bethlehem
2.5 of 5 Hotel   |   2201 Cherry Lane, Bethlehem, PA 18015   |  
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Ranked #8 of 14 Hotels in Bethlehem
Amsterdam
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Friendly staff, but too noisy and low quality breakfast”
2 of 5 stars Reviewed March 22, 2013

In general not a bad hotel. The rooms are clean, but a little but expensive for the quality offered. The staff is friendly and I was allowed to check at 8.30 in the morning! And also offered breakfast.
So in principal the hotel is nice - but the breakfast is very low standard. The cuttlery was plastic, plates and cups styrofoam and when you are done you throw your breakfast dishes into a big waste bin. So extremly bad style - might be acceptable for a low class fast food place in a train station, but not for a business hotel. The scrambled eggs are prepared from egg powdered, so the impression at breakfast drags the hotel down.
The airconditioning system is very loud and my room was next to a very busy street on which the trucks were busy at 4 im the morning. All in all not a great experience - although the friendly staff makes up for some of the other shortcomings.

Room Tip: Try to get a room on the North-East side of the hotel, where you have the best chance to avid the ea...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kimberlyjones, General Manager at Holiday Inn Express Hotel & Suites Bethlehem, responded to this review, March 25, 2013
Thank you for writing a review on our hotel. I am very sorry to hear that there was excess noise from the highway and you didn't enjoy our breakfast. Please know that upon making future reservations to ask for a room on the front side of the hotel to eleviate any extra noise. We also strive to have the very best breakfast while still staying within the Holiday Inn Express guidelines. I am happy to hear that our friendly staff did make up for our "short comings". I hope these items don't deter from seeing you here again.
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199 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
New Jersey
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 16, 2013

This hotel is right off of Rt. 78 and next door to a Waffle House. Rooms are large and very clean. We didn't use the pool, but our room was on the first floor right across from it, and it looked nice. There were people in the pool, but you couldn't hear anything in our room. The bathroom is especially nice, with plenty of counter space and places to put your cosmetics, etc. Staff was very friendly and helpful. The breakfast was nice, with sausage gravy and biscuits, which were good. They also had a pancake machine, which I didn't use, but people seemed to be enjoying it. I'd definitely stay here again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kimberlyjones, General Manager at Holiday Inn Express Hotel & Suites Bethlehem, responded to this review, March 17, 2013
Thank you for your review and comments about our hotel and staff. I'm glad to hear that our hotel had all the amenities you were looking for. We look forward to your return visit.
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Toronto
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

This is a very pleasant, very typical Holiday Inn Express. What makes it excellent are the staff, from the people at the front desk to the nice lady who runs the breakfast room, to the gentleman who gave us a ride down to the bus station. I would happily stay here again.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kimberlyjones, General Manager at Holiday Inn Express Hotel & Suites Bethlehem, responded to this review, March 17, 2013
Thank you for your very nice comments about our staff. We strive for a home away from home experience for our guests. I will certainly pass your comments along to our entire staff. Thank you again and we look forward to seeing you again.
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woodbridge, New Jersey, USA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 20, 2013

We've used this hotel several times when we go play the Sands Casino. It's okay, not the cleanest. Bathroom looks clean but always smells like it needs to be cleaned. The tub always looks like it needs to be scrubbed. Toiletries only shampoo, conditioner, one sheet eye makeup remover and soap. Other toiletries not included in bathroom. You have to request it to get it. For people who comes late at night, it's a hassle. No complimentary Sunday paper. Bed is good. We like the fact that they don't use the old fashioned bedspread.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kimberlyjones, General Manager at Holiday Inn Express Hotel & Suites Bethlehem, responded to this review, February 21, 2013
Thank you for your very candid comments about our hotel. Please know that we have addressed the cleanliness issues so that it does not happen again with you or anyone else. Thank you again ans we hope to see you again. :)
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Charlotte, North Carolina
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 4, 2013

Our family of 5 recently stayed at this hotel for 3 nights while traveling for a sports competition. When we arrived, the two ladies at the desk were friendly and cheerful. The room had ample space for 5 with two queen beds, and a pull out sofa. Room was equipped with a small fridge and microwave. Breakfast food was the typical spread but it was fresh and hot. For $79 a night, it was a great value and stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kimberlyjones, General Manager at Holiday Inn Express Hotel & Suites Bethlehem, responded to this review, February 5, 2013
Thank you so much for the kind words about our staff and hotel. I'm glad our Jr. Suite was comfortable for your entire family. We look forward to seeing you again for more sports competitions!
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1 review
5 of 5 stars Reviewed January 25, 2013 via mobile

We were in town for a concert at Sands, this place was very close, easy to get to they even offered free shuttle service to Sands (the only downfall was the last one picked up at 10pm) very friendly staff, clean, quite and comfortable! Would definitely stay again

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kimberlyjones, General Manager at Holiday Inn Express Hotel & Suites Bethlehem, responded to this review, February 5, 2013
Thank you for posting a review about our hotel. I'm glad to see that we were convenient for you to attend a concert at The Sands. For future our shuttle does run later on the weekends. We look forward to your return visit!
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Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 9, 2013

Lovely hotel, clean room, helpful staff and great amenities! My family and I stayed here a while back to enjoy my sisters 10th birthday. We had a double queen suite which was way more space that we would have imagined. The hotel was close to Dorney Park, ringing rock, a gulf coure, outlets and best of all-- the caves! Just being able to use the pool at the hotel and have breakfast every morning for free was a treat, and the shuttle service was a nice too. A very friendly staff member let us use the Great Room to cut her birthday cake, Thanks again!! Such a great time at the Holiday Inn Express!!!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kimberlyjones, General Manager at Holiday Inn Express Hotel & Suites Bethlehem, responded to this review, January 10, 2013
Thank you so much for writing the very nice review on our staff and hotel. I'm glad we met all your needs for your sister's 10th birthday! We look forward to seeing you again for her future birthdays!!!
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Additional Information about Holiday Inn Express Hotel & Suites Bethlehem

Address: 2201 Cherry Lane, Bethlehem, PA 18015
Phone Number:
Location: United States > Pennsylvania > Bethlehem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Bethlehem
#8 Family Hotel in Bethlehem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Bethlehem 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Bethlehem, in the heart of beautiful Lehigh Valley, is conveniently located at exit 67 off Interstate 78, just minutes from historic downtown Bethlehem, and only 2 miles to the Sands Casino. We are the closest hotel to Saucon Valley Country Club, Silver Creek Country Club and The Meadows. Families will discover the Holiday Inn Express Bethlehem is the perfect choice for visits to Dorney Park & Wildwater Kingdom, the Crayola Factory, Musikfest, and Chriskindelmart. Business travelers will find us just 10 miles from Lehigh Valley Int'l Airport (ABE), and nearby to Olympus, Dunn & Bradstreet, Lutron, and Linde. The Holiday Inn Express Bethlehem is the closest hotel to Lehigh University's Goodman Stadium and Stabler Arena, just 1 mile away, and only 3 miles from Lehigh's main campus. Additionally, DeSales University, Lafayette College, Muhlenberg College, and Moravian College are all just minutes away.Enjoy comfortable, attractive rooms featuring free wireless Internet access, 32-inch flat screen TVs, microwaves, refrigerators, and free local phone calls. Start your day with our complimentary Express Start extended Continental breakfast featuring a variety of rotating items of bacon, sausage, scrambled eggs, cheese omelets, bagels, yogurt, and of course the world's best-tasting cinnamon rolls and our new pancakes. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Bethlehem
Holiday Inn Express Bethlehem
Holiday Inn Bethlehem
Bethlehem Holiday Inn

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