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“Great stay” 4 of 5 stars
Review of Sands Casino Resort Bethlehem

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Sands Casino Resort Bethlehem
4.0 of 5 Hotel   |   77 Sands Boulevard, Bethlehem, PA 18015   |  
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Overnight Delight Package
Ranked #10 of 14 Hotels in Bethlehem
Harrison, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Great stay”
4 of 5 stars Reviewed September 16, 2013

Stayed here beginning of September, price was good for the quality we received.
The room we stayed in was spacious and clean.
Only part that was a bit annoying was key card had to be swiped in elevator, had to be in room for electricty/AC to work - just needed getting use to.
Convenient for Casino, restaurants and shopping located inside.
Sign up for the Sands casino card and you will receive a better rate for hotel rooms.
Would definitely stay again as check in to check out was very smooth! Also offer basic continental breakfast

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsGuestServicesPA, Public Relations Manager at Sands Casino Resort Bethlehem, responded to this review, September 17, 2013
Thank you for choosing to stay with us at Sands Bethlehem! I appreciate you taking the time to write a review for your fellow travelers on Trip Advisor. I am so glad that you had a great time, however I apologize for the difficulties you experienced with the key card in your hotel room - I hope that this did not dampen your stay.

Again, thank you for staying with us and we look forward to welcoming you back in the near future!

Kindest Regards,
Kellie S.
Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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345 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
York, Pennsylvania
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 13, 2013

I saw a comedian last year at the Event Center. The seats were literally right behind a structural column. I couldn't believe they'd even sell those seats. My husband and I ended up standing the who time. I'm seeing the same comedian this year, and made sure to get front row seats this time to avoid looking at cement the whole time. I would stay at the hotel, but if last year's seats are any indication of how this hotel is run, I think I'll just stay somewhere else.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsGuestServicesPA, Public Relations Manager at Sands Casino Resort Bethlehem, responded to this review, September 16, 2013
Thank you for taking the time to provide us feedback on your experience at the Sands Event Center. I am disappointed to hear about your seating mishap, and apologize on behalf of the Sands Event Center.

Again, I extend my apologies and hope that this mishap does not deter you from visiting Sands Casino Resort Bethlehem. It is my sincere hope that you will give us another chance to exceed your expectations on a future visit. If you would like to contact us directly, please email us at guestservices@pasands.com.

Kindest Regards,
Kellie S.
Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Needham, MA
Top Contributor
53 reviews 53 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed September 9, 2013

We stayed here because we thought it might be fun for a quick one night stop before visiting colleges in the area. An interesting idea to renovate the old steel factory but in essence just an ugly hotel with low end amenities and facilities. The only bright spot was the choice of restaurants. We ate at Emeril's Italian Table which was quite good. The outlet mall was pathetic with very few stores. The casino was packed so for those that like to come and smoke themselves to death and gamble their money away it must be fine. When walking to check out the restaurants, we were enveloped in the smoke which ruined the experience. Maybe a fine place for smoking gamblers but not for us.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsGuestServicesPA, Public Relations Manager at Sands Casino Resort Bethlehem, responded to this review, September 10, 2013
Thank you for allowing Sands Bethlehem to be your host during your recent visit to the Lehigh Valley. Your feedback is very much appreciated and is very valuable to us. I am very disappointed to hear that your visit was not a complete success, and I am sorry for the negative impact the smoke had upon your well-being, and overall experience here.

I would like to extend my sincerest apologies and I invite you to get in touch with our guest relations department as I would like an opportunity to gather more details of your visit and to do what it takes to earn your future loyalty. Please contact us at guestservices@pasands.com so we may be able to learn more about your experience at Sands Bethlehem.

Kindest Regards,
Kellie S.
Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

Very good use of what was a eyesore. Our stay at the hotel was very nice from the pleasant valet attendant to the courteous hotel receptionist. The room is very spacious with ample amenities. Very nice shopping mall with plenty of deals to be had. Only complaint would be the table games staff be more knowledgeable about payouts. I had to correct the dice crew numerous of times. The box person and floor were very social however not ensuring enough for my liking. I felt as if my money was not being taken care of. Dealers could use a bit more training, this would help their toke rate which I heard being discussed at the table with another dice dealer from mt. Airy. Wasn't what I consider a classy conversation. Overall experience was enjoyable and would make a return in the near future.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsGuestServicesPA, Public Relations Manager at Sands Casino Resort Bethlehem, responded to this review, September 5, 2013
Thank you for recommending Sands Bethlehem to your fellow travelers. Earning referrals from previous guests is a wonderful compliment that you have given. Still, however, I apologize for the dissatisfaction you experienced on the gaming floor. Please be assured that I will send your comments to the appropriate dept. for review so they may be able to correct the issues at hand.

All of us at Sands Bethlehem look forward to welcoming you back soon!

Kindest Regards,
Kellie S.
Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Festus, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 4, 2013

My husband and I stayed here overnight for our anniversary as we got engaged also at the casino. Upon arrival, the hotel rooms seemed very clean, upkeep well. We ordered room service. Disappointing you can only order room service from Emeril's Italian. Totally screwed up our order. We ordered the lasagna and chicken parm - received two orders? Never brought our drinks - had to call down for them. The salad I ordered specifically with no anchovies or onions - both were on my salad. TV is difficult to figure out. It would be nice if it had a "guide" of what shows were on at the time you have the TV on instead of flipping through the channels to see what is on.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsGuestServicesPA, Public Relations Manager at Sands Casino Resort Bethlehem, responded to this review, September 5, 2013
Thank you for reaching out us on Trip Advisor! We appreciate the time you took to write about your experience and we are glad it has been brought to our attention. It is disappointing to hear that your visit to our property was not a complete success, and that you experienced less than satisfactory room service. As you know, TripAdvisor reviews are not linked to your reservation and therefore I cannot easily find a way to contact you; however, I encourage you to contact us directly at guestservices@pasands.com so may be able to resolve these issues and earn your future loyalty.

Thank you and I look welcoming you back soon!

Kindest Regards,
Kellie S.
Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pottsville, Pennsylvania
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 4, 2013

Beautiful accomodations. Hotel is top-notch. Clean, spacious all the amenities, free breakfast! Very happy with place. We were there during Musicfest. I highly recommend this attraction on anyone. The casino has enough tables and slots to satisfy anyone and there is always some kind of attraction whether it be a comedian, mixed martial arts fighting, boxing or music. Great shopping deals were going on and the food was excellent. Many types of restaurants to choose from.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsGuestServicesPA, Public Relations Manager at Sands Casino Resort Bethlehem, responded to this review, September 5, 2013
Thank you for sharing your wonderful experience with us on TripAdvisor! I am pleased to read that Sands Bethlehem exceeded your expectations and provided you with excellent customer service and accommodations. All of us at Sands Bethlehem look forward to the pleasure of welcoming you back to our resort in the near future!

Kindest Regards,
Kellie S.
Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Ontario Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stayed in this hotel from Sept. 1, 2013 overnight. My husband and I joined a tour group and it's our first time to stay in this hotel. We were here for a night and I would strongly recommend this hotel. From their Hotel Manager Gary who welcomed us on our arrival until our departure. All their staff were very welcoming, helpful and accommodating. We would certainly come back. Our only negative comment is the room, it needs more lighting, otherwise it's comfortable and clean. Hats off to everyone! Keep up the excellent job! The hotel is a great location to have a relaxing time, I hope Taipan tour will organize a 2 night stay in your hotel! That will be awesome!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsGuestServicesPA, Public Relations Manager at Sands Casino Resort Bethlehem, responded to this review, September 5, 2013
Thank you for taking the time to share your feedback about Sands Bethlehem on Trip Advisor. I am pleased that you enjoyed your stay and that your overall impression was positive. Please be assured that I will pass your thoughtful comments along to Gary and the rest of the hotel staff so that they're aware of the excellent customer service they provided to you.

I look forward to welcoming you back to our resort in the near future!

Kindest Regards,
Kellie S.
Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sands Casino Resort Bethlehem

Address: 77 Sands Boulevard, Bethlehem, PA 18015
Phone Number:
Location: United States > Pennsylvania > Bethlehem
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Bethlehem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sands Casino Resort Bethlehem 4*
Number of rooms: 302
Official Description (provided by the hotel):
Sands Casino Resort Bethlehem designed its hotel to set a new standard for luxury and style. Complimentary Continental Breakfast and Wireless Internet are included. The 302 rooms include 16 Executive Suites and 6 Presidential Suites, each of which has the latest in modern amenities like wireless internet, media-hubs and high-definition flat-screen televisions. When you select the Sands Casino Resort Bethlehem you are assured an extraordinary experience. Each of the resort's spacious guest rooms is elegantly decorated in a stylish combination of rich dark woods and neutral tones - the perfect choice for a weekend escape or business retreat. Luxury, Style and Class come together to create an unparalleled hotel in Bethlehem, Pennsylvania. The Sands offers a wide array of dining from casual to upscale at five distinct locations and the convenience of a food court. Savor a tender cut of prime steak or fresh seafood at Emeril's Chop House. Visit Chef Emeril Lagasse's newest restaurant, Emeril's Italian Table, with its rustic Italian-inspired fare including antipasti, cured meats and artisanal cheeses, fresh made pastas and more. Enjoy a distinctive twist on all-American favorites at Burgers And More by Emeril. Stop by St. James Gate Irish Pub and Carvery for an authentic Irish meal. The Sands is home to a New York City iconic eatery, Carnegie Deli - the perfect stop for something quick and delicious. ... more   less 
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Also Known As:
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