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“One Of The Better Residence Inn We Stayed At!” 5 of 5 stars
Review of Residence Inn Allentown Bethlehem

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Residence Inn Allentown Bethlehem
3.0 of 5 Hotel   |   2180 Motel Drive, Bethlehem, PA 18018   |  
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Ranked #7 of 14 Hotels in Bethlehem
Lancaster, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“One Of The Better Residence Inn We Stayed At!”
5 of 5 stars Reviewed July 27, 2013

We are Elite members and stay at the Residence Inn a few times a month. We have stayed at this property before and have always found this property to be nice and comfortable. From the time you check in until you leave the staff is kind, friendly and attentive. The feeling of your stay starts at check in and they are by far a nice group at the front desk. Beyond check in anything you need they go out of their way to make your stay pleasant. The property is clean, the breakfast is well stocked and of a great variety. I would recommend this property to anyone looking for a comfortable place to stay when visiting the Allentown/Bethlehem area you will not be sorry. Please don't be fooled by the negative reviews as we are tough critics and have rated some of the other Residence Inns not as well as this one, but this is truly a rare gem and you will have a comfortable happy stay!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review, August 1, 2013
Dear Loren,

Here’s a travelers tip: if you ever need help with any special requests or even making a reservation to a local restaurant, give us a call, we will be more than happy to help!

Regards,
Eugene Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    55
    46
    23
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Central nj
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 7, 2013

Can't understand last review.we stayed one nite to a fully sold out hotel and it was all great.property was up to Marriott standards,breakfast was great and everybody I dealt with was over the top nice.I was looking for some ice for my cooler and they went out of there way to get me a bag.the general manager should be very proud of his staff,thank you Tim n

Room Tip: First floor by pool and courts
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review, August 1, 2013
Dear Jfantasy,

All I can say is thank you! We hope to see you again!

Regards,
Eugene Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 5, 2013

Warning to pet owners... this hotel is not pet friendly and generally does not meet Marriott standards on other levels... poorly lit parking around building C, exterior doors constantly propped open by construction crews working on other floors, bad food and substandard housekeeping. Stayed here for about two weeks after a home fire and we found the hotel staff to be very intolerant of our small dog and the housekeeping to be irregular. We stayed another two weeks at the Homewood Suites about three miles away which is very clean, pet friendly, well lit and nicely decorated. I would not recommend this Residence Inn hotel if staying in the area with or without a pet. Rude staff and does not compare favorably with other Residence Inns and Marriott properties we have previously stayed in.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review, August 1, 2013
Dear MHL3135,

From one pet owner to another, we love accommodating our guests who have pets. We understand the importance of having a lovable companion with you while traveling. We raise them as if they are our own…I am sorry that we were unable to come to an understanding with your particular pet. We hope that this does not discourage you from considering choosing Marriott in the future.

Best Regards,
Eugene Lee
General Manager
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Macungie, Pennsylvania, United States
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 5, 2013

My boyfriend and I work for a Fortune 100 company and they offer incentives for exceptional work done on the job, incentives include hotel stays and Marriott carries a huge contract with our company. We have stayed with a Marriott affiliated hotel in the past (Courtyard on Emrick Rd in Bethlehem) and had an incredible experience, so we were looking forward to our stay. When we got there, the ladies behind the desk did not acknowledge us, we actually had to interrupt them to get service. Since we had used our incentive points what was to be charged to us was incidentals. But both women lacked training in regards to the incentive program, and charged us $370.00 {$159/night, tax, and $50 incidental fees). We called Marriott customer service and they were very apologetic for the ignorance of the women and explained that all that should be charged is incidentals, as we previously stated. The woman at the front desk stated their standard charge for incidentals is $250.00, when we spoke with Marriott customer care, they looked at the Residence Inn's policy and saw it stated the incidental charge as $50. Needless to say, Marriott transferred our reservation to the Fairfield Inn across the parking lot and they greeted us with an abundance of apologies and welcome to their hotel. They weren't adequately trained on the incentive program either, but were extremely polite and helpful and hospitable. We have gone to our liaison with this hotel here at work, and are pushing this up to the highest authority within our corporation to have this option removed from the incentive program. And I am hoping that we received this vile service due to confusion, and not to our race.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review, August 1, 2013
Dear Ronise,

I believe a member of my team has contacted with in regards to your service issue. If not, I apologize for this situation and I welcome you to contact me in regards to this issue if it has not been resolved.

Sincerely,
Eugene Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2013

A little difficult to find, but just just look for the three Marriott's next to each other, No street sign.
Room was large and very clean. Although the parking lot has considerable highway noise, none was heard in the room. Swimming pool was great. Towels could have been thicker and bigger.
Breakfast was above average. seating was somewhat limited.

Very easy drive to Sands Casino and to Lehigh University. Right across from the airport, although I'm not sure how many people actually fly into Allentown.

Staff was very friendly and quite helpful.

Room Tip: upper floor away from the highway
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review, August 1, 2013
Dear bigronaldo40827,

We are glad we were able to accommodate you and your family at our establishment. I apologize for the limited seating in the breakfast area. We typically open our meeting room for additional seating. I will ensure to bring out extra tables and seats the next time it gets busy. Let me know when you are in the area again!

Regards,
Eugene Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garden City, New York
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 26, 2013 via mobile

Traveled for family event in area. Very clean. Very nice all around. You find yourself in a small Marriott enclave with three different Marriott hotels in a row. Signage into hotel off the main road could be better. Only stayed one night, but could have easily stayed several days. Restaurants/shopping close by.

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review, August 1, 2013
Stkbroker1,

I appreciate your comment and loved having your family visit us during the summer. We hope to see you again next year!

-Sincerely,
Eugene Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
70 reviews 70 reviews
51 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 8, 2013

Was close to the airport area. Clean rooms, gym had free weights and several cardio machines, full kitchen, plenty of space, great free breakfast, and several free evening receptions. Pool area great with places to sit and relax. Also, an out door grill area!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review, June 11, 2013
Dear Atltrvlguy,

I am pleased to know that you have enjoyed your stay with us. Travel Tip: Did you know that the hotel offers complimentary shuttle service to and from the airport? Call the front desk to ask to further details.

Sincerely,
Eugene Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Allentown Bethlehem

Address: 2180 Motel Drive, Bethlehem, PA 18018
Location: United States > Pennsylvania > Bethlehem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Bethlehem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Allentown Bethlehem 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Bethlehem
Bethlehem Residence Inn

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