I stayed at the Tree Tops Villas from Nov.16th.-19th., (actually the 18th. we left a day early), as we entered the villa we noticed that it was literally run down and in need of a complete renovation. There was peeling wall paper coming down in numerous locations, stained carpeting, you could barely see out the sliding glass doors as the seal was broken, the jacuzzi tub had no stopper, both bathrooms had mold and there was a roach on the kitchen counter. I spoke with the manager on duty as we left on Sunday morning and he stated that we should have called to complain and that they weren't happy with their current housekeeping staff. As far as the roach is concerned,he went on to say that basically the roaches come from the guests and that their not native to the area. He then forwarded the complaint to another manager and stated that I would receive a call on Monday. I left both of my phone numbers, house and cell, and did receive a call on my house phone, unfortunately I wasn't home, so he left a message. He never called my cell phone. I have called back twice since and left messages and as of today Monday, November 26th.I have yet to receive a call. I then called the resort and they stated that the managers were in a meeting and that I should call RCI to complain. I stayed in this resort approximately two years ago and nothing has changed. They tell me that they are constantly fixing the villas and that it takes time. As far as I'm concerned these units haven't been touched since the day they were built, which is probably between 10 and 15 years old. The only thing good about the resort is the area. This could be such a great resort if they would only spend some money.
- Also Known As:
- Villas At Tree Tops And Fairway Hotel
- Villas At Tree Tops And Fairway Hotel Bushkill
- Villas At Tree Tops
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com so you can book your Villas at Tree Tops and Fairway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.