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“Arbor Terrace - DO NOT GO” 2 of 5 stars
Review of Arbor Terrace RV Resort

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Arbor Terrace RV Resort
2.0 of 5 Cabin/Campground   |   405-57th Avenue, West, Bradenton, FL 34207   |  
Hotel amenities
Sarasota, Florida, United States
2 reviews
28 helpful votes 28 helpful votes
“Arbor Terrace - DO NOT GO”
2 of 5 stars Reviewed November 10, 2013

The place itself was very good, clean and comfortable. The major problem, was with the management staff. We checked into the place a day later than expected; therefore we intended and paid for an additional day. However, a day before we were due to check out, the GM arrived at our rental unit and demanded we leave. We explained that we arrived a day late, and we when did arrive, we paid for an extra day to compensate our late arrival. We were then told we MUST leave the premises immediately and we had thirty minutes to pack our things and go. Failure to do so would result in an immediate call to the police. With a family of five, thirty minutes to pack up all our thing is no easy task. The GM was not only rude, he used swear words in front of our seven year old daughter. We travel frequently, and would not recommend this resort to anyone. It is poorly managed by an incompetent, arrogant man with no people skills whatsoever.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • French first
  • Any
English first
Sarasota, Florida, United States
2 reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed November 10, 2013

We rented a new mobile home on their property around Halloween. Although the accommodations and amenities were a bargain, the on-site General Manager catapulted the concept of customer service to a level beyond reason - even for the other Goblins slithering about during All Hallows Eve. As you will read below, he put them to shame. You see, we had originally reserved the rental house for a week, starting on a certain date. Then, well before that date, we spoke with the front office manager lady and asked to change the date to arrive one day later. I was told '...Oh that's absolutely no problem we'll just change your arrival date and time, and notate that you will be here til the following day. We'll see you then!' And they did. We arrived, paid, and checked in. Here and there, during our stay, we had heard rumblings from some of the residents related to the GM of the property. Apparently, he was earning a rep as an uncaring, overbearing jerk. At least that's what we were told in so many words. We shrugged it off, as we surmised that we wouldn't be there long enough to be adversely affected by any such phenom of discontent. Then, late morning on the 6th day of our stay, the GM came scooting up in his golf cart, leaping off the cart while simultaneously hard-braking and blurting...'You're scheduled to be out today!' I assured him we had paid for a week and that this was only the 6th day. He jumped back on his cart and pulled away as he replied he would check with the front office and be back. I scratched my head and retrieved my receipt. Sure enough, it showed the date and amount paid for a week's stay. He returned, and before I could get a word out went into confrontational style and told me that it didn't matter what I was reading, that the office system record showed my reservation was for the period of time starting a day before (date of original reservation) and that this was the 7th day since that day, regardless of when we arrived and actually paid and checked-in. He then, (without response from me), menacingly informed me that I would have 30 minutes to vacate and 'If you're not out by then, I'll throw you out!...And don't ever come back!' I must confess...with customer service panache and grace like that, who in the world would NOT want to come back? Okay, 30 minutes - 2 adults, 3 small children, loads of vacation stuff, and clothes had just been put in the washer. Earlier that day my grown daughter had come by and borrowed our van to drive to visit friends an hour away and was not expected back til dinner time. We put the pedal to the metal and somehow managed to get it all done in time, and get transportation. I'm relatively confident that the Arbor Terrace Corporate powers would not condone this pseudo-manager's vile demeanor and disgusting way of dealing with customers, and I'm also relatively confident that the GM himself hoped his conduct would never be brought to light beyond that noon-time debacle. Sadly for him, it will be. Corporate as well as myriad media outlets and travel agencies shall be well informed of his conduct. His employer certainly would not consider his actions 'corporate comportment'. I just wanted to be sure that anyone considering a stay at the Arbor Terrace in Bradenton, Florida take this true review into consideration.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arbor Terrace RV Resort

Address: 405-57th Avenue, West, Bradenton, FL 34207
Location: United States > Florida > Bradenton
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Bradenton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arbor Terrace RV Resort 2*
Number of rooms: 16
Official Description (provided by the hotel):
Discover Florida's best kept secret at Arbor Terrace. Offering a relaxed setting with exceptional convenience at this charming resort. Enjoy all the fabulous features of this vacation destination such as a heated pool, party pavilion, game room, shuffleboard, and planned activities.Just minutes away you'll find fantastic shopping and fine dining, championship golfing, and dolphin watching! ... more   less 
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