The place itself was very good, clean and comfortable. The major problem, was with the management staff. We checked into the place a day later than expected; therefore we intended and paid for an additional day. However, a day before we were due to check out, the GM arrived at our rental unit and demanded we leave. We explained that we arrived a day late, and we when did arrive, we paid for an extra day to compensate our late arrival. We were then told we MUST leave the premises immediately and we had thirty minutes to pack our things and go. Failure to do so would result in an immediate call to the police. With a family of five, thirty minutes to pack up all our thing is no easy task. The GM was not only rude, he used swear words in front of our seven year old daughter. We travel frequently, and would not recommend this resort to anyone. It is poorly managed by an incompetent, arrogant man with no people skills whatsoever.
- Official Description (provided by the hotel):
- Discover Florida's best kept secret at Arbor Terrace. Offering a relaxed setting with exceptional convenience at this charming resort. Enjoy all the fabulous features of this vacation destination such as a heated pool, party pavilion, game room, shuffleboard, and planned activities.Just minutes away you'll find fantastic shopping and fine dining, championship golfing, and dolphin watching! ... more less
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