We got at the hotel later in the evening. Lobby looked nice and the so did the exterior. We also thought Wyndham properties were nice places. We looked at some of the others lodging in the area and they were less than desirable: younger people hanging out, exterior condition... The carpets were dirty (feet or socks kind of stuck to them), there were about 4-5 rips in carpet, good sized stain on curtain (it was reddish - hopefully ketchup), rip in couch, stain on bed bench, light switches and some molding were dirty, a little mold on bath ceiling, bathtub drain, around toilet and faucet was dirty, heat/air vent falling out of wall, layer of dust on hair dryer... There was a lot of dry rot on the stairs and decking but at least that wasn't in the room.
My guess is that this was an employee or extended residence and not cleaned / maintained well. There were a lot, and I mean probably 100-200, cigarette butt burns right outside my door. I can only give feedback on my room #321, maybe the others are better???
The cleaning staff is less than desirable. They are young men (the day I was there) and by the looks of my room, they want a paycheck but not want to work for it (like many youth now days). I saw two guys cleaning / testing the pool and they were not dressed well, standing there taking a break smoking (they should do that elsewhere). When I was eating breakfast and checking out, a couple young men from the cleaning crew were at the front desk complaining with desk staff about something (I think it was the work schedule). Once while I was eating breakfast and once while I was checking out 4 feet from them. They were complaining all the way out the door. Very unprofessional, especially in front of a customer.
Positives: Pretty good breakfast, decent breakfast area, nice exterior overall, and decent desk staff. When I complained when checking out, the lady asked if I would show her the issues which I did. She agreed and immediately took down the stained curtain. She told me they have a new manager and hoped to make some positive changes, especially in the cleaning department. She told me she couldn't make any price adjustment and I would need to talk to the manager who wasn't in. I called back and they gave me a full refund which was better than I expected.
My stay was less than desirable but they seem to be trying to make some positive changes. I hope they do as this could be a nice facility.
Not room #321.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.