Booked via the web (pre-paid) for a 2-night stay. Specified non-smoking room. Room reeked of smoke, so I guess Red Roof's definition of "non-smoking" means no one was actually smoking in the room when we arrived.
Trouble started the next morning. We had placed a "Do Not Disturb" on the doorknob. At 8:00 am, a cleaning woman tried to open the door, but she was stopped by the safety latch. We were getting ready to leave anyway, so we politely told her to go ahead and clean the room. We were just a little shocked that she tried to get in the room when we had the "Do Not Disturb" on the door. She said she thought the room was empty. We told her we have a two-night stay. She apologized, but we sensed she did not speak English very well. We should have stopped at the front desk, but we thought it was just a confused cleaning woman, and we were excited to get going on our sight-seeing.
The next night, at 3:35 am, we were awakened by someone trying to break into our room. With our hearts pounding, we heard someone with a key card trying over and over again to get the door open. Not knowing what was going to happen, my friend and I were literally standing at the door ready to defend ourselves. The people that were trying to get in could not get the key card to work. I called the front desk in a panic. The female manager said, "Oh, I thought the room was empty! I typed in the wrong room number!" Well, at 3:35 am, being awakened from a deep sleep, we were now up for the next 5 hours, unable to sleep, adrenaline pumping.
We were miserable the next day as we headed out to sight see (USAF Museum), having only about 3 hours of sleep. I stopped at the front desk to check out, and when the manager asked how my stay was, I explained (politely, with a little sarcasm thrown in, I was very tired) that someone tried to break into our room at 3:45 am. The manager (the same one) didn't even apologize, she said she thought we were gone, then she said she typed in the wrong room number. I explained that the reservations were VERY clear, it says "2-nights" right on the receipt in big, bold letters. She never apologized, she didn't offer to knock anything off the bill, nothing. And believe me, with only 3 hours of sleep, I wanted to make a bigger deal out of it, but I simply signed the receipt and we left.
I sent an e-mail to Red Roof (corporate) describing what happened. They never replied. That's why I decided to post this here. I guess they figure no one would ever know, but thankfully, we have the ol' world wide web so common folks like us can warn others about this hotel's poor treatment of their guests, their incompetent staff, and their inability to even say "sorry" after ruining our night (and following day).
We will stay at a higher level hotel next time, we learned our lesson.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.