My husband and I are frequent visitors to the area and have stayed at this hotel several times without incident.
We booked our stay in advance, opting for a cheaper room this time.
We checked in early and the girl at the desk was like a zombie. Didn't smile once. She asked how we were going to pay for the room, I explained I had already paid for it on my credit card, and she rudely responded that she "didn't see that on the screen, excuse me!" Ok then.
We had plans with family for the evening and knew we'd be getting back quite late. Because of our previous good experiences, I recommended the hotel to my daughter and son-in-law, who were also in town. I asked the front desk clerk when we checked in if the hotel was booked for the night, she said no. I asked if we could be put next to my daughters room. She again rudely responded that "your room is cheaper, so no you cannot!".
That said, we came back to our room late and went to bed. Later I woke up scratching and found two large bed bugs in my bed!! Immediately my husband went to the front desk, explaining the situation to the front desk clerk, who was not the same at check in. She was also rude to him, told him they would investigate it on Friday since Thursday was Thanksgiving and my husband asked who the manager was. She practically threw the General Managers business card at him and said "here, call her!". She moved us to a room three doors down, which was not clean, had huge holes in the wall and smelled awful! We ended up just trying to sleep as it was 3am by this time.
In the morning, at check out, I explained to the lady at the desk, who was yet another person, what happened and that I didn't feel we should have to pay. She said the General Manager would have to address our issue and would call us. We NEVER heard back.
I called Red Roof Inn corporate, in Columbus Ohio, who owns this hotel. They took a report and explained that the manager would indeed call us. Never heard a word. I explained to the corporate office that if I heard back from the manager in three days, I wouldn't report them here on Trip Advisor, if they could offer some sort of explaination and apology. Needless to say, it never happened.
I also reported this hotel on the bed bug registry. I have three large bites on my neck; it is awful.
Luckily my daughter and son-in-law's room didn't have bugs but it stunk like cigarette smoke and the room said "100% smoke free" on the door. What a crock.
It's a shame; this hotel used to be decent, clean and friendly staff. Now it's just awful. There are PLENTY of other places to stay on Miller Lane in Dayton, trust me, we WILL NOT EVER go back to this hotel and are cancelling our RediCard membership.
Do NOT stay here; trust me, it is not worth it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for bringing this to my attention. Although I did issue the credit on my return, i did not follow up to see that you were given the return call. Please accept my sincere appologies. I will call you first thing in the morning of 11/30 to make sure you are ok and everything is taken care of to your satisfaction. We will make this right for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.