The staff who handled my initial reservation was very nice. However, I never got the requested email confirmations. I contacted the hotel the next morning and asked for confirmations. They did not come through, called again. Got them, they were incorrect. Called again. Was told I had to reserve a suite in order to get a microwave/refrigerator. So I did so. One regular room with two queens, one accessible suite. Arrived at 3:00 PM. Parking lot and sidewalks not plowed/shoveled. My spouse had to shovel the walk. Got to our two rooms. One was correct, second one was not a suite. However, learned all their rooms have a microwave/refrigerator. Decided to stay in the regular king room. Front desk clerk promised me we would not be charged the upgrade suite price. However, our initial invoice was for the upgrade. ( would like to point out the front desk staff also had NO idea that the hotel even had an accessible room) Would also like to mention the staff member who I spoke to on the telephone who " upgraded our room" misrepresented himself as the manager. Found out later he was a two day a week part time employee. Summary, after much hackling, we got our bills corrected.
The rooms were clean. The bed very hard. The coffee pot/tray location provided no outlet. Had to move it to the little table. Alarm clock in room didn't work. Photo of breakfast bar shows a variety of fruit. They only provided apples. Scrambled egg was cold, and hard around the edge. ( nasty)
There is more I could write, but you get the picture. Only bright spot was the initial employee I spoke to, Selena. She also helped resolve the invoice bill with what I believe was an owner or manager, who originally argued with me that weekends were more money. ( my reservation was for a Friday night, price I was originally quoted was for a Friday night) Bottom line, many other choices for hotels in this area. This one has questionable management and customer service.
Oh...foul odor in refrigerator.
First floor rooms have such high ceilings everything echoes. It was like staying in a tall cave. Ma...
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