I called to reconfirm my reservation only to find that they only booked me for the second night of my stay and night my night of arrival. They did have an available room even though the hotel was booked. The Hot Tub was out of order which would've been nice for my sore knee's after driving for 5 hours and the pool was dirty. The breakfast was pathetic. Very little food and the juice machine wasn't working and this was at 7:30 on a Saturday morning with only 10 people there. When I returned to my room after my seminar, I found my bed unmade, trash in the trash cans and only my dirty towels were removed. The Bathroom floor was sticky when I first arrived in the room and I made sure I wore my slippers in the bathroom and on the carpets since they were not vacuumed. There was a furnace/AC unit in a closet in my room which would not shut off all night and I averaged 3 hours of sleep. When I was checking my room prior to check-out Ifound trash under the folds of the bedspread that wasn't mine since I only brought canned beverages in the room and this was plastic lids with straws.
Check your reservations prior to departure and hold onto your confirmation number.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 28, 2012
Thank you for taking the time to review our hotel. It is always our intention to ensure our guests experience a clean, comfortable and inviting stay during each visit with us.
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I am so very sorry to hear of the several problems that you encountered during your stay. These items are unacceptable. I do hope that you will email or call me at the hotel, so that I can make this right.
We appreciate and will use your feedback to correct the issues that you had experienced during your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.