We are building a house and needed a place to stay until it was done. I had called a week before we needed a King room. I got a great deal calling through the reservation line. However, the staff at the main desk had no idea what "Extended Plus" program even was (but whatever). They guaranteed my family would have a King size bed, sitting room, stocked kitchen and allow pets. The day before I checked in, I called the hotel to confirm our reservation. The staff at the desk, said "yes - you will be on the second floor, non-smoking, King room." Twenty-four hours later, my family and I gathered our belongings and trucked to the hotel. The woman at the desk said we were on the third floor. I started to get suspicious of what was going on. We walked up to the third floor and we entered a 2 double bed room that smelled like someone had been smoking in there all week!
I called the front desk and complained. She said Extended Stay could guarantee a reservation but not a specific room. "I just called yesterday and they said I was all set!" They knew my situation. The beds were like concrete, the room reaked and the windows were broken. After some choice words, I demanded my money back.
Very unprofessional! Unclean! Stinks!
Bottom line - DO NOT STAY HERE!!!!! We are now homeless staying with my mom for 4 months. I am calling the Corporate office today!!!!!!
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- Also Known As:
- Extended Stay America - Dayton - North Ohio
- Dayton Extended Stay
- Extended Stay Dayton