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“Friendly staff, great Bistro and lobby” 4 of 5 stars
Review of Courtyard by Marriott Dayton North

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Courtyard by Marriott Dayton North
3.0 of 5 Hotel   |   7087 Miller Lane, Dayton, OH 45414   |  
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Ranked #17 of 47 Hotels in Dayton
Palm Springs, California
Level Contributor
106 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Friendly staff, great Bistro and lobby”
4 of 5 stars Reviewed November 28, 2012

The rooms of this courtyard are due for some updating, but you will want to hand out in the new lobby and bistro. Lots of comfortable places to relax in the lobby/lounge area. And the staff is so friendly and work so hard to take good care of you. Had the chopped salad with the horseradish dressing. Very good. Even when I road the elevator with the housekeeping staff, the all asked if I needed anything. This is a very good Courtyard, clean, well maintained and has the best Bistro staff. I had a great night sleep and got plenty of work done. I will be back.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FirstClass2C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Director of Sales at Courtyard by Marriott Dayton North, responded to this review, December 10, 2012
Thank you for your business and your review. We always appreciate feedback and are pleased you enjoyed your stay. We hope that you will stay with us again when in the Dayton, OH area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 reviews from our community

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Bolingbrook, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 20, 2012

Ya gotta pay for breakfast just like a restaurant, but the facility was very nice.
Ya gotta pay for breakfast just like a restaurant, but the facility was very nice.
Ya gotta pay for breakfast just like a restaurant, but the facility was very nice.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank frankz60440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Director of Sales at Courtyard by Marriott Dayton North, responded to this review, December 10, 2012
Thank you for your review and your business! We hope that you will stay with us again soon and always appeciate feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 29, 2012

The lobby was nicely decorated and clean. Actually, the hotel itself was very clean and inviting. The hotel was decorated in a contemporary style and looked like it was recently updated. The fitness center was wonderful, each treadmill had its own television built in and there were towels and fresh water in the fitness facility. We did not use the indoor pool but it looked nice. The room smelled nice, the bedding was clean and comfortable and there was Paul Mitchell Shampoo and Conditioner. For an additional $10 we purchased breakfast for our family of 4...what a great deal! For $10 our family of 4 had the breakfast buffet consisting of scrambled eggs, sausage patties, potatoes, fresh fruit, cereal, yogurt and juices. I would gladly return in the future.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank erpica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Director of Sales at Courtyard by Marriott Dayton North, responded to this review, November 2, 2012
Thank you for your favorable review! We are pleased that you enjoyed your stay and look forward to having you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Findlay, Ohio
Level Contributor
67 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 26, 2012

Got this thru priceline booking. Rooms were clean. Linen was clean. Bed was comfortable. Room had good work area. There is a coffee maker in the room but no free coffee in the lobby. Internet is freee. Breakfast is available for purchase. Location is convenient to airport, shopping and restaurants

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank natrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Director of Sales at Courtyard by Marriott Dayton North, responded to this review, November 2, 2012
Thank you for your review. We appreciate your business and hope that you will stay with us when returning to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
244 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 stars Reviewed October 22, 2012 via mobile

We stayed here one night before An early flight. Room looked brand new. Very large with lots of light and plugs. Beds were too soft towels were scrawny. In room coffee really good. Shower was ok. Had a couch desk and chair with our king bed

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ackart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Director of Sales at Courtyard by Marriott Dayton North, responded to this review, November 2, 2012
Thank you for our favorable review. We appreciate your business and hope that you will think of our property while visiting the area the next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 stars Reviewed October 7, 2012

Very rude service from the front desk. Be prepared to shell out money for everthing including a cup of coffee. Not a good stay and unfriendly front desk staff. Did not even speak to customers coming in or out of hotel. With stays in over forty states and over one hundred sixty nights a years, this hotel is one of the worst with service.

Room Tip: Service was rude from the front desk. Everything was a pay to get. Even a cup of coffee. Will not st...
See more room tips
  • Stayed October 2012, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank WorldTraveler2492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Director of Sales at Courtyard by Marriott Dayton North, responded to this review, November 2, 2012
I apologize for the terrible service you received from our front desk. We pride ourselves on exceeding customer expectation and certainly take this very seriously. If you would like to call the hotel at 937-890-6112 and either speak with our General Manager, David Smith, or myself, we would like to discuss the issue. Once again, our apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 22, 2012

My first stay at this place on a 18 day business trip. My first trip to Ohio. Based on reading the reviews here, it was not my first choice to stay, but the higher rated hotels in this area were not available for the entire length of my trip. This place felt more like a motel than a hotel. I can only conclude they do not get a lot of extended stay guests. I think a lot of the folks here doing reviews were on very short trips. This was my experience:
My "Do Not Disturb" sign was missing when I checked in. I had to go ask for one.
The day following my first night, I had to alert the Front Desk that Housekeeping did not replace my coffee and did not wash my coffee cup. Call me paranoid but I went bought me my own a cup.
No free continental breakfast like at the higher rated Hampton Inn (next door) and Drury Inn (down the street).
No fridge in the room. I asked about this at Front Desk and they told me they could "bring one up" (which they did). Why not offer it to me at check-in, bearing in mind that I booked an extended stay?
I hated the bed. Too soft for my liking and made for uncomfortable sleeping.

I could overlook all of the above but what prompted me to write this review was their billing practice.

Apparently, once your charges hit $500, your credit card account is billed. I was not told about this at check in (nor is it disclosed on their website). I found out after seeing a hold on my credit card for an amount significantly higher than $500. I asked about it and was told that it "automatically happens" once charges hit $500. I asked why wasn't I told and received an answer that did not make sense. I have never experienced this practice in all my years of business travel at any hotel locally or abroad. End result was my credit card was hit up for several $500 charges, while simultaneously showing significantly higher credit holds per charge against my credit limit during my stay. At one point, the authorizations/holds plus actual charges combined, ate into my credit limit for an amount that significantly exceeded Marriott's quote for the entire trip.

No one could explain why each authorizations/hold against my account were significantly higher than the actual $500 charges. The Manager was no help. Though I found this practice it strange, it would not have bothered me so much had I been told about it at check in.

In the last couple days of my stay I saw food droppings on the stairs. This tells me that they do not clean these public areas frequently. I will certainly not be staying here again.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Goody G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Director of Sales at Courtyard by Marriott Dayton North, responded to this review, September 24, 2012
I am sorry for all of your issues while staying with us. We are primarily a transient hotel and as such, have microwaves and refrigerators available to be put in the room upon request. We have retrained our front desk staff to offer this amenity upon check-in for those staying 5+ nights. We have also spoken with our housekeeping staff and assure you that what you experienced is a rare occurence.

We do apologize that you were not told about the billing procedure upon check-in. It is true that we are required to bill every $500. The overage that you experienced was the authorization hold prior to the amount being charged. You were not actually charged the overage and it came back off of the card in each instance.

Once again, we apologize for any inconvenience you may have had. We take pride in our service and when we under deliver it is taken very seriously. Thank you for your feedback and we hope that you would consider giving us another try.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Dayton North

Address: 7087 Miller Lane, Dayton, OH 45414
Location: United States > Ohio > Dayton
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 47 Hotels in Dayton
Price Range (Based on Average Rates):
Hotel Class:3 star — Courtyard by Marriott Dayton North 3*
Number of rooms: 78
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Also Known As:
Courtyard By Marriott Dayton North Hotel Dayton
Dayton Marriott
Dayton Courtyard
Courtyard By Marriott Dayton North Ohio

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