This is a beautiful hotel that would have been perfect for a school group trip, especially with the spacious rooms and kitchenettes. Our reservation was lost, after booking months in advance and pre-paying, and it was a constant battle with the staff, who place a student group on all four floors, making for a supervision nightmare for chaperones. Four other student groups were booked in the hotel at the same time, and constant noise warning memos were issued to all of us, regardless how quiet it was. The customer service manager was the rudest person I have ever dealt with in a service industry. She was rude to me, our students, parents, and even her own manager. This is probably a great hotel for business travelers, but due to the terrible service, it's not so great for school groups. I've never had a worse experience, and we are STILL waiting on a refund for our mixed up reservations SIX MONTHS LATER.
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- Also Known As:
- Towneplace Suites Dayton Butler Township Hotel Dayton
- TownePlace Suites Dayton Butler Township Ohio