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“Nice staff” 4 of 5 stars
Review of Crowne Plaza Dayton

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Crowne Plaza Dayton
3.5 of 5 Hotel   |   33 E. 5th Street, Dayton, OH 45402   |  
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Ranked #8 of 45 Hotels in Dayton
Annapolis, Maryland
Top Contributor
470 reviews 470 reviews
111 hotel reviews
Reviews in 147 cities Reviews in 147 cities
156 helpful votes 156 helpful votes
“Nice staff”
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a good location if you are downtown Dayton. The rooms are fine. Pillows were great. The food in the bar upstairs was OK. Nothing stood out and it was a little pricey. The workout room is terrible. Everything was either out of order or didn't work properly. That was a real letdown. In the summer months you could go outside for a run or power walk but it was cold and the gym was a bummer. The best part of this hotel is the staff. Everyone was friendly and accommodating. Manning was wonderful. He was a great shuttle driver and then did double duty and helped us at check in too. Next mooring, all three front desk staff were very pleasant and helpful. Great employees!

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise M, Manager at Crowne Plaza Dayton, responded to this review, 2 weeks ago
Dear joburkholder1,

We are all very happy to find that you found us to be a great staff. Wonderful guests like you make our day! We always want the best for our guests, and apologize for your experience in our workout room. We have ordered new equipment that will be arriving shortly. Come back and visit us soon!

Sincerely,
Mark Pongonis
General Manager | Crowne Plaza Dayton
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186 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 3 weeks ago

From the valet, to the front desk, to the restaurant.........everyone that works there is so nice and accommodating. The location is great - right down the street are some very cute shops, restaurants, bars and coffee shops. I have been staying here for a year now, for work and am very pleased.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise M, Manager at Crowne Plaza Dayton, responded to this review, 2 weeks ago
Dear 503traciec,

Thank you so much for your review! You are awesome for the compliments on our staff and downtown location. We are thrilled that you are pleased with the Crowne Plaza Dayton and look forward to seeing you again soon.

Sincerely,
Mark Pongonis
General Manager | Crowne Plaza Dayton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 13, 2014

Shey at the desk and the rest of the staff during my stay made a bad trip very pleasant. Came to testify at a federal trial and after several debacles starting at 2AM California time (where I live) I arrived at the hotel and they did everything they could to make it a pleasant staff. Everyone was so friendly and kind.

Very well done night time crew on the 13th of November and thank you Shey!

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise M, General Manager at Crowne Plaza Dayton, responded to this review, 4 weeks ago
Dear John K.,

Thank you for your review on Crowne Plaza Dayton. I am pleased to hear that we made your trip more pleasant -- that is our goal! Additionally, we appreciate you mentioning one of our employees. We are proud of our hardworking staff and it makes our day that you've noticed their service. We always strive for the best service and hope you come back and visit us next time you're in Dayton!

Sincerely,
Mark Pongonis
General Manager | Crowne Plaza Dayton
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Topeka, Kansas
Top Contributor
57 reviews 57 reviews
41 hotel reviews
Reviews in 46 cities Reviews in 46 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 29, 2014

This hotel is conveniently located in downtown Dayton. I have found this hotel to be very accomodating during my stays. It is the kind of place that you don't want to be wandering around at night by yourself. But the hotel has done a lot to make sure that you are safe in their vicinity. The rooms are nice sized with refrigerators. I thought that my ac was louder than normal, but after all the nights I spend in hotels you just begin to get used to that. Hotel was very clean and the rooftop restaurant was great as well for breakfast.

Stayed October 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise M, General Manager at Crowne Plaza Dayton, responded to this review, 4 weeks ago
Dear dkrug10042,

Thanks so much for taking the time to review us. I am pleased to hear that you found our hotel to be clean and the restaurant to be great for breakfast. We try our hardest to make sure that everyone feels safe and comfortable. We sure do hope you will come back and visit again!

Sincerely,
Mark Pongonis
General Manager | Crowne Plaza Dayton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2014

Hotel has a nice restaurant at top floor. However, the room smelled of smoke and floor had gum wrappers on the floor. For the price this should not have been the case. Also, the service at front desk was brief. not much said on where to park cars. Overall, was average for that price of a hotel. Good location in downtown.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Dayton, responded to this review, November 8, 2014
Dear Nattedogg23,

Thank you for taking the time to review our property. I am pleased to hear that you liked the restaurant service and location of the hotel. We are committed to providing our guests with the highest quality services and facilities. It is regrettable that you were let down by the smelt of smoke in your room as well as the unsatisfactory information in the front office. Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 20, 2014

My daughter got married this past Saturday evening and we had overnight guests coming into town. We received a nice discount from the hotel for a block of rooms. In fact, as the parents of the bride, we decided to stay in town there also to be near our friends. We checked in around 10 pm.

My daughter and her new husband were booked there as well. When she checked in, she learned that the suite they had book was actually two separate rooms with a door between the rooms. She had seen earlier on her booking sheet that there were two separate rooms booked. She didn't understand that so she called three times in the weeks leading up to the stay, to confirm that that was correct. No one she talked to could explain the situation, i.e. that that is how they book the suite. She didn't know. So she assumed it was literally two separate rooms. One was labeled the suite. So she thought, fine, whatever. We'll take the suite and her friends could stay in the additional room.

When they get to the "suite" they find it is only a pull out couch bed, with no shower or bathtub in the bathroom. Of course, that was unacceptable for their wedding night. They said they could give them another room but not a suite. Their friends left to go somewhere else to stay. They asked to speak to the manager and was told by the gentleman behind the desk that he was the manager. He gave them the number of another employee who had set up the "suite" arrangements and said they could call her at home and get her out of bed and have her explain it.

My daughter called me sobbing on her wedding night because of this fiasco. They went to the room their friends were to occupy and just went to bed...party over.

The handling of the situation which was a communications problem, was inappropriate and unprofessional.

The Crowne Plaza in Dayton, is old and a bit in disrepair. I haven't been there in years so I was hoping it might be better than I had remembered it. I had trouble sleeping because of the stressed the situation caused my daughter. In addition, there was a light blinking all night on the smoke alarm. I'm not sure why a light has to blink all night. We have stayed in a lot of hotels and their smoke detectors do not blink. Very distracting!

The next morning when we got up to shower, there was no hot water. I called down and the gentleman at the desk said they were working on it but they didn't know when it would be fixed. They gave us 20% off our bill. I said, I wanted it for all my guests registered with our party. He said they each had to call down and complain before they would give it. I said that was unacceptable and they relented. Many of our guests would not have complained because it was our wedding weekend. The individual taking the call agreed. I am hoping they made good on this promise.

That was our last stay there and I cannot recommend it. It needs a good updating and a thorough cleaning, and certainly better staff training!

Room Tip: If the bridal suite is not good, I can't imagine how to direct someone to find a good room here.
See more room tips
  • Stayed October 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Dayton, responded to this review, November 5, 2014
Dear graecellen,

Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I am sorry we were not able to exceed or at least be at par with your expectation. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
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townsend, tn
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2014 via mobile

We stayed in Dayton for a military reunion, and thus had more interaction with the hotel than usual. We used a hospitality suite for the reunion base, and had food provided by the hotel for breakfast for the whole weekend and dinner for two nights.

The staff was very helpful and nice throughout the entire hotel. The hotel has valet parking, but the waived the standard fees for our group, which was a plus.

During our meals the staff was very prompt and attentive for the most part. They cleared our dishes, made sure our food was well stocked, and were pleasant the entire time.

The rooms were very nice and clean, and the housekeepers did a great job every day.

The hotel is within walking distance to a lot of restaurants and an arts district that was fun to explore and see the night life.

The only drawback to the hotel is that the pool is outside and not connected to the hotel, so if you are traveling when it is cold, don't count on using the pool.

Overall our stay was very nice and I highly recommend this hotel.

  • Stayed September 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael L, General Manager at Crowne Plaza Dayton, responded to this review, October 14, 2014
Dear Snels315,

Thank you for your wonderful review. I am happy to hear your reunion brought you to the Crowne Plaza and that you were able to enjoy our location, staff, and facilities. Our staff loved serving you. We hope you will stay with us again next time you are in Dayton!

Sincerely,
Michael Larson
General Manager | Crowne Plaza Dayton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dayton

Address: 33 E. 5th Street, Dayton, OH 45402
Phone Number:
Location: United States > Ohio > Dayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Dayton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Dayton 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Experience the vibrant energy of downtown Dayton when you stay at the luxurious Crowne Plaza. Located adjacent to the Dayton Convention Center and just minutes from the Dayton International Airport and Wright-Patterson AFB, our newly remodeled, full-service hotel offers the perfect combination of chic styling, total comfort and convenience right here in the "Birthplace of Aviation." Whether you're visiting for business or pleasure, you'll enjoy our stylish guestrooms, spacious suites and fabulous service from our welcoming staff. Stay with us and discover your perfect home away from home right here in downtown Dayton. ... more   less 
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Also Known As:
Crowne Plaza Dayton Hotel Dayton
Dayton Crowne Plaza
Crowne Plaza Dayton Ohio

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