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Crowne Plaza Dayton: Traveler Reviews

3.5 of 5
33 East Fifth Street, Dayton, OH 45402-2485
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Crowne Plaza Dayton
Ranked #12 of 47 hotels in Dayton
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242 reviews from our community

    Trip type
Traveler rating
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    64
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Date Rating
Indiana
1 review
1 helpful vote 1 helpful vote
“Customer service”
5 of 5 stars Reviewed February 10, 2013

On our recent trip to Dayton, We had purchased our room on Priceline. Priceline totally screwed up our reservation and was not cooperating with us to fix the problem. The Night Manager Andy H. stepped in and reassured us that he would help us fix the error. He was professional, courteous.He went ABOVE and BEYOND of what a hotel Manager would of done. We travel very frequent and have never experienced such excellent customer satisfaction. Kudos to The Crowne Plaza in hiring such a dynamic employee. We will definitely revisit your hotel on our trips to Dayton! You have won us over!!!!!
J. and C. Thompson

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Corri T about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review
March 14, 2013
Thank you for your recent review, Andy is great at what he does and he will appreciate your mention of him. He truly takes pride in his job and each and every guest is important to him and our staff. We pride ourselves on making each guest’s stay memorable and comfortable.
Our entire staff have worked very hard to become the hotel of choice for the Dayton traveler and they by far are our best asset. Thank you for sharing your experience, we look forward to your next trip to the Dayton area!

Sincerely,

Michael Larson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville,TN
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
“Likely, the best in Dayton”
4 of 5 stars Reviewed February 4, 2013

My wife and I stayed here this past weekend with another couple. We only stayed one night as we were passing through. It is a nice clean hotel as expected from a Crown Plaza. It is in a great downtown location, beside the convention center and only a couple blocks to the Oregon District, which has lots of uniqe shops and restaurants. Although we could have easily walked, to Oregon District for dinner, Darnell, the complementary shuttle driver, was happy to drop us off and pick us up, as it was very cold outside and snowing. The room was large and nicley furnished. It looks like a recent rennovation was given to the entire hotel. It was exactly what I want in a hotel. The restaurant/bar on the top floor was very nice with great views and live piano music which was great. All of the servers in the hotel were great to deal with, and overall it was a great experience.

Room Tip: I would ask for a corner room, as high up as possible, which will improve your view tremendously, wh...
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vacateKnoxville_TN about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review
February 7, 2013
Dear vacateKnoxville_TN, Thank you for your kind words and for mentioning some of our staff members. Our goal is to inspire and take care of each and every one of our guests. We are working hard to be Daytons Best Hotel. I'm glad you were able to enjoy View 162, our rooftop restaurant. We hope to see you again soon should you be back in the area, happy travels!

Sincerely,
Mike Larson
General Manager
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NY, NY
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
“Better than average- a good place with great service”
3 of 5 stars Reviewed January 23, 2013

I think TripAdvisor needs a rating between average and very good. The Crowne Plaza would fall right there. The good stuff first: The big plus for this hotel was the great service top to bottom. The shuttle drivers (free!) helped me out in a big way. The front desk answered every question. And the restaurant was great. The food was delicious-both dinner and breakfast. Nice wine list. Attentive service. A great view. I would give it a very good but I don't want to mislead that this is a fancy place. It is a nice place that I enjoyed. However it isn't a '"fine" hotel. It is simple, nice hotel. Spacious lobby that looked newish. It looks to be undergoing some upgrades and it does seem that some part (the gym) for example are quite nice and new. Some other things,for example the elevators are pretty dinged up, could be next. The room was comfortable and clean. The ceiling in my bathroom looked like it had been repaired but not yet painted. I can't complain b/c I got an incredible rate.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask FromNYto? about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review
February 1, 2013
We are happy that you enjoyed your stay and we appreciate you taking the time to give us a review. Thank you for recognizing our staff and we aim to inspire and delight each and every guest. Service is as important to us as it is to you. Our hotel is still in the process of putting the finishing touches on our renovation. I am glad you took the time to visit our restaurant with it’s one of a kind views of the area and new menus. We look forward to serving you again as our guest should you return to the area!

Sincerely,

Michael Larson
General Manager
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Chicago, Illinois
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
“I dunno”
3 of 5 stars Reviewed January 23, 2013

I dunno,what happened to the Crowne Plaza? What happened to linen spray? What happened to the feel of this place? I love Crowne Plaza's usually. I gave this place a chance, although my whole family booked at the Marriot. I thought it would be neat to see downtown from the windows. That was nice I must say as I am a city girl.
The front staff were nice and did acknowledge that I was a Priority Club member and gave us bottled water. Michael Larson would do well to write a note to those staying here for the first time and encourage them to come back to Dayton, otherwise I think it's one of those places that just sinks into your memory as absolutely unmemorable. House keeping should be more responsive when called. Called for toiletries, after our return from a wedding, and uh he never came. And the housekeeping staff who works weekends should not be knocking on doors at 9am unless she was called to come to bring something to the room. Who is in charge here? We called for ketchup after our breakfast came. Uh, he never came back. Although they were kind enough to call and let us know our breakfast would be delayed. And, the coffee was pretty bad. Need to get the coffee thing down better. Very lackluster. I wish this place could hold its head higher, as its location could be pretty attractive to tourists. And, the pillows are lumpy, which I would never complain about normally, but it's just sad. The hotel doesn't need to look fabulous, or feel fabulous, but the people need to be trained to want to make people feel at home, and...fabulous.

Room Tip: If you want better service during the week, get a Priority Club Membership.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask 35805Anna about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review
February 1, 2013
Thank you for sharing your experience with us regarding your recent stay. Its feedback like this, both positive and the opportunities that enable us to get better. Since you were here with a group during your stay you should have received a welcome letter from the entire staff with specific information about your group and the hotel at check-in. From your comments, it sounds like, that didn’t happen and I apologize.

The Crowne Plaza brand is re-launching its sleep advantage program and gone are the lavender spray, night light, drape clip, cd and eye mask. Beginning this spring, we will be rolling out the new program that will include response aromatherapy resting cream, quietude calming mist and a soothing balm. We would be happy to forward you one of the new kits when they arrive if you would like to try it out.

I have reviewed your feedback on the room with my front desk, housekeeping and restaurant teams to try and prevent that from happening in the future. Thank you for staying with us, we look forward to taking care of you again if your travels bring you back to Dayton.

Sincerely,

Michael Larson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Nice for going to the Convention Center, but Pricey and Average.”
3 of 5 stars Reviewed January 13, 2013

The hotel feels old, but not in a charming way really. I feel like their remodel was so-so. Its an okay hotel. There is a restaurant on the top level and the convention center is connected with an indoor bridge, so it has a good location.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Littlemrsbush about Crowne Plaza Dayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review
January 17, 2013
Dear Littlemrsbush
Thank you for taking the time to post your comments regarding your recent experience here at the Crowne Plaza Dayton. The feedback our guests provide is extremely important. Based on your comments we did not meet our goal of exceeding your expectations. We want to thank you for being our guests and hope you will give us the opportunity to serve you again in the future.

Michael Larson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Crowne Plaza Dayton

Also Known As:
Crowne Plaza Dayton Hotel Dayton
Crowne Plaza Dayton Hotel
Dayton Crowne Plaza
Crowne Plaza Dayton Ohio
Address: 33 East Fifth Street, Dayton, OH 45402-2485
Phone Number:
Region: United States > Ohio > Dayton
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Dayton
#10 Family Hotels in Dayton
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Whether for business or pleasure, choose the COMPLETELY RENOVATED and all new Crowne Plaza Dayton as your home away from home. We are in the heart of downtown Dayton's business district, connected to the Dayton Convention Center. We are 16 miles from Dayton International Airport and offer free airport transportation for our guests, schedule in advance. Visit Dayton's only rooftop restaurant and lounge featuring a 360 degree view of the Dayton skyline and fine American cuisine, or dine in the comfort of your room. For coffee and a light meal visit our all new lobby coffee shop, or pick up a snack to take to your room from our new guest pantry, located next to the front desk. Relax with Crowne Plaza's Sleep Advantage: luxurious bedding and services to guarantee a great night's sleep, such as a Guaranteed Wake-up Call, Quiet Zone, and sleep amenities. Our guests also enjoy free local calls and wireless internet access.If you are planning a meeting or social event, discover why Crowne Plaza is The Place to Meet with services including a dedicated Crowne Meetings Director, 2-Hour Response Time, and Daily Meeting Debrief. Nearby businesses: Gossiger, Care Source, Work Flow One, Standard Register, Miami Valley Hospital, and Wright-Patterson Air Force Base (WPAFB). If you are visiting area universities, we are a short drive to University of Dayton, Sinclair Community College, and Wright State University. We are within walking distance to the restaurants, bars, entertainment and shopping in the Historic Oregon District, and just minutes from many area attractions such as the Schuster Performing Arts Center, Dayton Dragons Arena, Packard Museum, National Museum of the United States Air Force, Dayton Art Institute, Riverscape and The Greene Towne Center. ... more   less 
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