I would have given this hotel a 1, but the room itself was actually pretty comfortable. The bed had a nice selection of pillows, and the free wireless was nice. Those are the only positives.
We were given a room overlooking the interior pool atrium (even number). There was a strong chemical odor in the room because they had been working on the coating of the pool, but we were in a big hurry to get to a wake, so we dropped off our luggage and left.
When we got back to the hotel, my in-laws, who were staying in the room next door, discovered that they were inxeplicably locked out of their room, so they came into our room. The fumes had gotten much worse, and the air was no doubt unhealthy to breathe, so we asked to switch both rooms. Our requests were accommodated courteously; however, I question why they would have put anyone in those rooms in the first place, knowing that the work with smelly chemicals was being done on the pool.
Maintenance came up and determined that there was a problem with the lock on my in-laws' room, so we waited with them for the lock to be popped open (surprisingly and unsettlingly easy to do) so they could get their belongings and move to a non-toxic room.
After settling into the new, odd-numbered room with a window to the outside, I decided to fill out the breakfast order slip and place it on the doorknob so it would be dropped off in the morning. When I placed it on the doorknob, I had the feeling that it wasn't going to be picked up- and sure enough, when I checked the following morning, it was still hanging there! Interestingly, someone had dropped off a copy of USA Today and slid the bill under the door, but they had ignored the room service order! We called and placed the room service order, and received an apology.
In the meantime, while the breakfast drama was going on, I had jumped in the shower and realized that there was no shampoo or conditioner in the bathroom. I sent my spouse down to the front desk to get some, and she came back with only shampoo. The hotel did not have conditioner.
Our breakfast order was brought up promptly and apologetically; however they were out of both bananas and cranberry juice (how is this possible?), so we wound up with things other than what we had ordered. The food wasn't very good, either... and they brought us only one set of utensils for two breakfasts! Just the icing on the cake to top off my worst hotel stay in recent memory.
In summary, the room was comfortable- but the bad service and lack of attention by the hotel staff greatly inconvenienced these guests. If you must stay at this hotel, be sure to stay in an odd-numbered room, call in your breakfast order, and pack shampoo and conditioner. If you do these things, you should have an OK stay.
- Official Description (provided by the hotel):
- Moraine Suites and Conference Center is just 5 minutes south of downtown Dayton, and 16 miles south of Dayton International Airport. The University of Dayton is a short 2 miles from the Moraine Suites. Business and leisure travelers will appreciate all the Moraine Suites has to offer, including a FREE continental breakfast, FREE high speed internet access and FREE parking. This pet friendly hotel also features a business center, fitness center, indoor pool and hot tub. Relax with your favorite beverage at the on site Moraine Lounge, open nightly from 5pm to 10pm. This hotel boasts 5 conference rooms, to accommodate groups up to 500. Catering and AV equipment is available. You will find our 177 guest rooms to be spacious, quiet and ready to relax in. Standard amenities found in all rooms are hair dryer, iron and board, free local calls, free high speed wireless internet access, individually controlled heat and air conditioning, and electronic door locks. ... more less
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- Also Known As:
- Days Inn Hotel Dayton
- Holiday Inn Dayton
- Dayton Holiday Inn
- Moraine Suites And Conference Center Dayton, Ohio