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“Never again” 1 of 5 stars
Review of Cumberland Island Inn & Suites

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Cumberland Island Inn & Suites
3.0 of 5 Hotel   |   2710 Osborne Road, St. Marys, GA 31558   |  
Hotel amenities
Ranked #1 of 4 Hotels in St. Marys
Frankfurt, Germany
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
“Never again”
1 of 5 stars Reviewed February 3, 2014

Booked it via booking.com since I was looking for something nice and not too expensive but the 85 $ per night are just too much for this place.
Pictures at booking.com are almost to be called a fake.
Staff is not too friendly, pretty uninterested. Rooms are old and smelly, so is the bath room.
Coffee for coffee maker has not been refilled.
Breakfest is disgusting and under every standard, coffee too weak, donuts not good and also the rest of available food poor.
Located at a main road.

Never again.

Room Tip: Don't go there!
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  • Stayed February 2014, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Cumberland Island Inn & Suites, responded to this review, February 5, 2014
I am very disappointed that we failed to serve the comfort and service we strive for our valued guest. We take pride in serving our guest and your concerns are taken seriously. We have discuss your concerns and have addressed with our staff and measure has been taken to correct them right away.We promise to do everything to make your stay pleasant and most comfortable in future. I sincerely wish you have most wonderful tour of USA.
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123 reviews from our community

Traveler rating
    34
    47
    24
    9
    9
See reviews for
30
46
5
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Pittsburgh, Pa.
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 15, 2014

We stayed one night at the Cumberland Inn on our drive to Florida. We were very familiar with the area, because our daughter lived for several years in a nearby town. Our room was a standard King, which we found to be quiet, clean and comfortable, although a very basic budget style accommodation. The bed was comfortable, and there was an overstuffed chair, as well as a microwave, and a small refrigerator, which needs to be replaced. The room looked as if it had been recently painted, and the laminate flooring was much cleaner than the typically stained and dirty motel carpeting found in so many places. The bathroom/dressing room was typical of older motels, with the sink located separately from the toilet and tub/shower, which had really unattractive tiling. The towels were thin, but adequate. Upon entering the room, we noticed a heavy antiseptic smell, which perhaps should have been masked with a room deodorizer instead. There are many stores, restaurants, and a movie complex in short driving distance form the hotel. The breakfast offered was poor at best, with inexpensive packaged offerings. Because we were there for only one night, we didn't use any motel amenities that may have been available. This is an adequate motel for a short stay.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Cumberland Island Inn & Suites, responded to this review, January 17, 2014
Thank you for taking the time to write us a review. We try our best to provide clean and comfortable accommodations, and we apologize for not meeting your standards in a few areas. We have taken them into consideration and as we are constantly updating our rooms, will keep your suggestion in mind. Thanks again for staying with us and hope to see you again soon.
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Canton, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

We stayed in a suite for 6 days & nights and was very comfortable. Bed comfortable and had everything we needed with 2 TVs, washer/dryer, refrigerator, microwave, table & chairs. Walking distance to Harvey's grocery store and several fast food restaurants. Gift card to St. Mary's Seafood where food was delicious. Breakfast at hotel had a good variety of items and food fresh. General Manager and desk personnel very nice and accommodating. Everyone knowledgeable about the area attractions to visit. Outside pool clean and refreshing. Plenty of parking near your room. Would definitely stay there again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, General Manager at Cumberland Island Inn & Suites, responded to this review, September 24, 2013
Thank you for your comments. It sounds like you had a great time during your stay and we hope to see you the next time you're in the area.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

I have been staying at cumberland inn suites for about 2 months I travel every week for work this place is awesome very close to everything the staff from general manager front desk personal housekeeping to maint do a great job very nice rms the suites have washer dryers in rms flat screens tvs in living rm bedroom very clean and quiet I would definitely recomend this place to friends family

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anjna D, Manager at Cumberland Island Inn & Suites, responded to this review, September 18, 2013
Thank you for taking the time to write a great review. We are happy to know you enjoy your stay with us frequently. Thank you for your continuous patronage and look forward to seeing you again!
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2013

We have been staying here for several months now, place is updated, very clean, nice staff willing to help out at anytime, breakfast is great,I would recommend it to anyone, also a great location walking distance to shopping and food.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anjna D, Manager at Cumberland Island Inn & Suites, responded to this review, September 18, 2013
Thank you for your great review. We appreciate the information you provided us and the future guests. Thank you for recommending our hotel and hope to see you soon!
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Mississippi
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 3, 2013

We got a "two night special with a $40 restaurant gift certificate and ferry ride to Cumberland Island. We checked out around 5:00 am the first morning. I was told we were still going to have to pay for the second night. After going around with the desk clerks - one at 11:00 pm the night before and again at 1:30 am. They ended up charging me $100 plus tax for the night. I did use the certificates, but they should have paid us to stay in those rooms. Yes, rooms - because we had to move at 1:30 in the morning due to the air conditions not working - neither one would cool! The shower knob didn't work and the placed smells like mold covered up with chemicals!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange Park, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 2, 2013

A 4 building complex with 2 ice machines in one room in the back of building number 1, with 1 drink machine and a couple of washer's and dryers for the guest who don't happen to get a suite with all the amenities in a 2 room suite. We were moved after the first night, a room with 2 double beds.Our phone in the room did not work and we found a dying roach in the bathroom the next morning. The next 2 nights we had suite with a king and all the amenities of a small apartment.
2 flat screen TV's of which only 1 worked with the remote. Had to unplug to turn off. Bath towels were old and well used. Must admit that rooms where kept clean and beds where comfortable.
Would have to think real hard about staying again or recommending to friends. We were there for a fraternal family reunion of 6 rooms, made months earlier and were not even in the same building as requested. 1 room in bldg. #1, 2 rooms in bldg. #3 and 3 rooms in bld. # 2

Room Tip: Request a 2 room suite. Same price as 2 doubles
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cumberland Island Inn & Suites

Address: 2710 Osborne Road, St. Marys, GA 31558
Location: United States > Georgia > Georgia Coast > St. Marys
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in St. Marys
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cumberland Island Inn & Suites 3*
Number of rooms: 80
Official Description (provided by the hotel):
Hotel has rooms with two Queen beds or one King bed. All rooms have micro/fridge, free WIFI,and 32" flat screen TVs. Two room suites are available with living room with sleeper sofa, full kitchen, washer/dryer, and separate bedroom with two Queens or one King bed. Complimentary deluxe continental breakfast is served daily. ... more   less 
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Also Known As:
Cumberland Island Hotel St. Marys
Cumberland Island Inn And Suites

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