We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“DO NOT STAY HERE!” 1 of 5 stars
Review of Cumberland Island Inn & Suites

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save Saved
You added Cumberland Island Inn & Suites to your Saves list
Cumberland Island Inn & Suites
3.0 of 5 Hotel   |   2710 Osborne Road, St. Marys, GA 31558   |  
Hotel amenities
Ranked #2 of 4 Hotels in St. Marys
Mississippi
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“DO NOT STAY HERE!”
1 of 5 stars Reviewed September 3, 2013

We got a "two night special with a $40 restaurant gift certificate and ferry ride to Cumberland Island. We checked out around 5:00 am the first morning. I was told we were still going to have to pay for the second night. After going around with the desk clerks - one at 11:00 pm the night before and again at 1:30 am. They ended up charging me $100 plus tax for the night. I did use the certificates, but they should have paid us to stay in those rooms. Yes, rooms - because we had to move at 1:30 in the morning due to the air conditions not working - neither one would cool! The shower knob didn't work and the placed smells like mold covered up with chemicals!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

104 reviews from our community

Traveler rating
    29
    35
    23
    9
    8
See reviews for
27
36
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Orange Park, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2013

A 4 building complex with 2 ice machines in one room in the back of building number 1, with 1 drink machine and a couple of washer's and dryers for the guest who don't happen to get a suite with all the amenities in a 2 room suite. We were moved after the first night, a room with 2 double beds.Our phone in the room did not work and we found a dying roach in the bathroom the next morning. The next 2 nights we had suite with a king and all the amenities of a small apartment.
2 flat screen TV's of which only 1 worked with the remote. Had to unplug to turn off. Bath towels were old and well used. Must admit that rooms where kept clean and beds where comfortable.
Would have to think real hard about staying again or recommending to friends. We were there for a fraternal family reunion of 6 rooms, made months earlier and were not even in the same building as requested. 1 room in bldg. #1, 2 rooms in bldg. #3 and 3 rooms in bld. # 2

Room Tip: Request a 2 room suite. Same price as 2 doubles
See more room tips
  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, Ohio, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2013

I have stayed at this hotel three times in as many years and find the staff helpful, the anemnities perfect (where do you get a washer and dryer in your room?) and the grounds beautiful. Thanks to the entire staff. I'll be back!

Room Tip: everything you need is here!
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, General Manager at Cumberland Island Inn & Suites, responded to this review, July 3, 2013
We are happy you were once again satisfied with your stay. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 17, 2013

We asked if they give military discount and the receptionist said that he will ask the manager in the morning. I went to check the status the following day and I was told NO they do not give discount not unless we're going to stay there for 7 days. If not only for the work that we did that second day we could have moved to another hotel. The suite that I had is kinda old the AC units were loud and kept me up most of the nights. The room need maintenance and their kitchen has barely stuff in there to cook. Their pool is closed since it need treatment, And their bar is also closed. I used the gym and grab their towel I almost threw up when I smelled it looks like it has been used and they just put it back - I tried two towels and both had the same smell.

To all my military and government coworkers try to get a hotel other than this it is not worth the $89+ tax that you are going to spend.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, General Manager at Cumberland Island Inn & Suites, responded to this review, June 19, 2013
I'm sorry you were less than satisfied with your stay. Being so close to Kings Bay Naval Base, we are proud to serve any and all military and government personnel.

We offer our standard rooms at less than the government per diem, an 11% discount. You, however, opted to stay in a two room suite which is obviously more expensive. For our guests staying seven nights or longer, we do extend the government rate for those occupying a suite. Your stay was only for four nights.

As for the kitchen supplies, all suites are equipped with a set of pots & pans, plates, glassware, utensils, toaster, coffee pot, microwave, full size stove, and refrigerator. We even have a washer/dryer in the suites. We try to offer all of the conveniences of home.

Once again, I apologize that you were disappointed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia MO
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 13, 2013

We stayed at the Cumberland Inn & Suites after arriving in St Marys with BRAG (Bicycle Ride Across Georgia). The hotel looks a little sketchy on the outside but rooms were comfortable and clean. The rooms had amenities of refrigerator, microwave and in room coffee. The breakfast was sufficient to get us on the road. It was conveniently located to the downtown area. If I am ever in St Marys again I would stay there.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, General Manager at Cumberland Island Inn & Suites, responded to this review, June 19, 2013
Thank you for your comments, we're glad you enjoyed your stay. We were very happy to have several BRAG participants stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 31, 2013

Quiet, clean, frig in room. Charming gazebo and pool in garden setting with barbeques. I was going to pay $260 to stay near the waterfront in a B&B or $190 for a moldy vacation rental. But then I realized there was no frig in my room and I don't like the lack of privacy and mildew in old homes turned into Bed & Breakfasts. For $200 in savings, I was willing to give up being a block from the ferry. AAA and military discounts. Walk to banks, movie theaters and drug stores. Plenty of parking in town so why not drive for $200 a night?

Room Tip: Second floor has no elevator, but no one walking over head. Rooms facing the pool have nice view.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, General Manager at Cumberland Island Inn & Suites, responded to this review, June 4, 2013
Thank you so much. We are thrilled your stay was a pleasant experience and that you had a wonderful time in St. Marys. We look forward to having you stay with us on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harwinton, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2013

I stayed here while visiting my daughter for 2 weeks, and stayed in a suite. My room was nice, clean, and quiet. Loved the wood floors, and having a kitchen and washer and dryer was convenient. The staff was really nice. No complaints... I will stay here next time.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, General Manager at Cumberland Island Inn & Suites, responded to this review, June 4, 2013
Thank you for your kind comments. We're glad you enjoyed your stay with us while visiting family and that you were happy with our suites.
We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Cumberland Island Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cumberland Island Inn & Suites

Address: 2710 Osborne Road, St. Marys, GA 31558
Location: United States > Georgia > Georgia Coast > St. Marys
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in St. Marys
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cumberland Island Inn & Suites 3*
Number of rooms: 80
Official Description (provided by the hotel):
Hotel has rooms with two Queen beds or one King bed. All rooms have micro/fridge, free WIFI,and 32" flat screen TVs. Two room suites are available with living room with sleeper sofa, full kitchen, washer/dryer, and separate bedroom with two Queens or one King bed. Complimentary deluxe continental breakfast is served daily. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Expedia, Priceline, Despegar.com and Tingo so you can book your Cumberland Island Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cumberland Island Inn And Suites
Cumberland Island Hotel St. Marys

Owners: What's your side of the story?

If you own or manage Cumberland Island Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.