I called to see if they had a room available the weekend I would be in the area. The man who answered the phone said "Let me look." Five minutes later he still had not come back to the phone. How long does it take to say yes or no? Or at least come back and say why it is taking so long?

It is not the only place as the owner just opened a "Sleep Inn". But is a good location and a decent hotel. Like just about any other Hoilday Inn Express except not updates. Very friendly staff. Refrigerators and microwaves available, but you have to ask. We were told the owner put both in the new hotel but won't spend the money to put them in all of the rooms at the HI Express. They need to upgrade the TVs from the 15 year old tube type they have currently.
Could use some new mattresses too.

This is a pretty standard Holiday Inn Express. It sits right outside the entrance to Cumberland Gap National Historical Park, so its location is ideal. A couple of things stand out. One is how incredibly noisy our room was. It faced the main drag in a coal mining town which means that we listened to heavy coal transport trucks booming and lumbering in front of our room at all hours of the night. The second item isn't a direct reflection on the hotel, but an important observation for any visitor. This is a dry town which means more than you can't get a glass of wine. It means that there are no recognizable fast casual dining spots in town. Applebee's, etc. rely on liquor sales to make their locations profitable so there're not here. Your choices are nothing but fast food.

Older hotel for sure, but comfortable and immaculately clean. Furniture could use updating, but everything was perfectly functional. Would absolutely stay here again next time. Friendly, helpful staff, excellent breakfast. The pool is outdoor, and was closed during our trip (early April..not open for the season yet). Didn't find a fitness center.