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“Best location, beautiful lobby and setting, that's all.” 4 of 5 stars
Review of Crater Lake Lodge

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Crater Lake Lodge
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2.5 of 5 Inn   |   Rim Drive, Crater Lake, OR 97604   |  
Hotel amenities
Ranked #1 of 1 Crater Lake B&B and Inns
Largo, FL
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Best location, beautiful lobby and setting, that's all.”
4 of 5 stars Reviewed August 4, 2009

We stay in the Crater Lake Lodge for one night. The location is unbeatable; you are right at the rim of the Crater. The lobby and public areas were very nice "lodge mountain style". The restaurant service was a mess. Food was ok but very pricey. There were not many options and do to the remote location I guess is ok if you can afford it. The cleanliness of the place was not up to my standard. There was an awful smell in the room when we arrived, couple of small bugs and it resembled not having been thoroughly clean.
It was ok for one night. Still is the best option in the area.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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569 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Chicago, Illinois
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 4, 2009

This is one of the most beautiful spots on the continent. The lodge (run by Xanterra) offers nice amenities and very helpful staff. As we were here for a wedding, we got to see a range of rooms. All are nice, though some are laid out better than others - most do not appear to have closets or drawers for clothes?
A few notes:
* You're in a remote location so cellphone service is intermittent and there is no internet.
* Rooms do not have TV, and families congregate in lodge common area for board games and conversation.
* The chef is amazing, food is expensive but very generous. Dinner reservations highly recommended (there are few other options nearby).
* No A/C in the rooms, but nights are cool.
* Right from the lodge is a great hike up Garfield Peak. Do it.
* Bring bug spray, as the mosquitoes are vicious after dusk. Seriously.
* Go for the lake view rooms if you can afford it, but the other side is nice too.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington state
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2009

Contrary to some reviews of Crater Lake Lodge, we loved our room and stay. We had a standard double room with a valley view that was outstanding. The windows were good sized. We had a nice rotating fan for a constant breeze. The room was much larger than the average hotel room today and we had plenty of space. The lodge was very nice and is was refreshing to see people out of their rooms in the lobby and lounge area, playing games, talking and enjoying the incredible scenery. No televisions here to distract and keep everyone inside. The restaurant was also excellent for both breakfast and dinner. Staff was pleasant and helpful. Our children asked for a board game and they supplied us with the National Parks version of Monopoly. It was a refreshing break from television.

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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california
1 review
2 of 5 stars Reviewed July 30, 2009

We stayed at the lodge and had reservations for a special occasion at the restaurant. The reservations included specific food orders which we phoned in well in advance of arrival. The management assured us they would be ready to prepare certain foods for our party. When we arrived at the appointed time, they were completely unprepared, and did not even have the food we ordered on hand. Be careful if you are planning an event here! These people will ruin your special occasion!

Who are these people?

The management at the Crater Lake Lodge Restaurant includes Matt Marchand, mgr, James Miraglia, assist. mgr, and Martin MacClaren, the "big manager" according to a member of the service staff I interviewed. These managers appear to have deployed the strategy of inadequately staffing the restaurant while continuing to charge premium prices.

As I walked past the lodge on my way to several hikes during the course of my stay, I got the impression that the management spends most of their time sitting outside the building chatting and smoking.

They made no effort to improve our issues after botching our party. The wait staff is troubled, but I do not blame them, because there simply are not enough of them to do the job of serving the busy restaurant.

By contrast, the chef and kitchen staff are superior. They produce excellent food. However, they must suffer perpetually as a result of the inferior service and delivery of their product.

In conclusion, I suggest that if you have any special requirements, make all the arrangements yourself. Do not leave anything to these buffoons! They can barely serve the foods listed on their menu.

  • Stayed July 2009, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Napa, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 20, 2009

We made our reservations in May of 2009 for a July visit. The website says the Crater Lake Lodge went through a major renovation and the rooms provide "Expected hotel standards of comfort". We arrived at the Lodge and when we exited our car, we were attacked by mosquitoes. We escaped into the lobby and the lobby had mosquitoes too. After we checked in, we went to our room which was the size of a postage stamp and was stifling hot. We looked for the air conditioner, and there was none. We went to call the front desk and there was no phone in the room. (There are no TV's either but I'm not complaining about that)

We immediately took our luggage and went down to the lobby and told the Manager. He was very professional and canceled our second nights reservation. He said if he could fill the room that night, he would credit it back to us. We never received the credit which I am disputing.

My husband and I travel a lot. We have never left a hotel because of it's condition before. I feel the website is not accurate and others should know this.

The Crater Lake Lodge is beautiful and it is actually too bad that the Park Service runs it. This Lodge would benefit if a chain such as "Four Seasons" purchased it and could renovate it to a high end hotel. After all, they are charging what a high end hotel would charge.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire UK
Top Contributor
91 reviews 91 reviews
52 hotel reviews
Reviews in 64 cities Reviews in 64 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed July 17, 2009

We were slightly worried about staying here, having read some of the reviews. We booked this ages ago and were lucky enough to have a room with the most fantastic views - we were on the corner and had 3 windows.

Our room was large and nicely furnished. Some of the furnishings could do with sorting out, ie need replacing - but the whole room was very nice. Comfy bed and pillows.

Staff were very helpful - breakfast was reasonable - dinner was excellent. It does get busy in the dining room - but we got a table straight away with our 8pm booking and the waiters were excellent.

All in all one of our best stays during our trip

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novato, CA
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed July 16, 2009

Beautiful setting with adequate rooms. Nothing fancy, but it's what I expected. Food in lodge was very good....here's a tip: All portions are huge and expensive, especially at dinner. My wife and I had salads, then she had the mussels appetizer and I had the clam chowder....plenty of food and it was great without paying $30+ for fish or chicken. Cell phone worked great for us.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crater Lake Lodge

Address: Rim Drive, Crater Lake, OR 97604
Location: United States > Oregon > Crater Lake
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Crater Lake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crater Lake Lodge 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Located on the rim of Crater Lake caldera, the Crater Lake Lodge is a romantic accommodation. ... more   less 
Also Known As:
Crater Lake Hotel Crater Lake
Crater Lake Lodge Crater Lake

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