“Please find another place in Yorktown to stay that is worth the money you will pay for poor service”
This was the fourth year we have stayed at this Motel in an attempt to be responsible adults and not driving after attending the Wine Festival Yorktown River Walk sponsors every year. The Motel is right on the beach and works great as far as having somewhere to stay after spending the day at the Wine Fest. Unfortunately we truly stay here out of necessity and if I ever need a place to stay for business or pleasure it will not be at the Duke of York Motel. Every year they tell us how they "cannot" give more than one parking pass regardless of how many times we have stayed at their hotel. When we asked for a late check out we were told, "we are NOT giving any late check outs this weekend." With an emphasis on NOT. They truly go out of their way to let you know what they will and will not do. In past years we have been told they don't give extra towels or pillows either. Very, very unaccomodating if these folks are in the business of providing overnight stays to tourists and the like. As I knew it was pointless to complain to the front desk clerk I asked for a business card for the General Manager as I was going to write a letter. I was told, "we don't have that." When I asked for the General Manager's name I was told, "her name is Ruth." I then asked for a last name and phone number and was told "by law" they don't give her last name. Suprisingly enough about two minutes later, Ruth emerged from her office in the back after overhearing this conversation. I told her how unaccomodating her staff was the weekend we stayed as well as past stays. She started with an attitude by telling us straight out of the gate they teach their staff not to give out last names because it is against the law. I have never heard of such a thing and let her know the attitudes of her staff clearlt emulate her attitude. She quickly responded that she felt she did not have the attitude. Not that you need to tell a customer how you feel when a customer is illiciting feedback to your establishment. I have NEVER in all my years of traveling heard it is against the law to give the last name of a General Manager??? When you stay at a reputable establishment such as a Marriott or Hampton Inn, there are business cards of upper management available at the front desk as they encourage feedback about your stay. I also learned from the front desk clerk that there is no public property available for purchase around the beach area for another hotel to be built so obviously the Duke of York Motel has the monopoly in this area if you desire a stay close to the beach. I did see a lovely B & B up the street and in future years I will certainly make the walk as to not give these folks another dime of my money. I will say the Restaraunt located on the bottom floor is delightful and I highly recommend a visit to this Restaraunt. The food is unbelievable!! I need to remember the name of this Restaraunt so I can give my positive feedback in a separate Trip Advisor Review in order to be completely fair. I do wish they would disassociate themselves with the hotel because the food and attitudes of their staff are completely opposite. I did learn the Restaraunt is not owned by the same Company that owns the hotel which is clearly obvious. Certainly if you want to spend money spend your money at the restaraunt. However if you decide to spend $130 a night for the hotel expect poor service, outdated furniture, lumpy bedding and poorly serviced ammenities. I would recommend trying other local B & B's or go up the road a few miles and find a nice Hampton Inn, Marriott property or even a Holiday Inn Express far exceeds service standards at the Duke of York.
Rooms overlooking the water are nice as long as you stay on the balcony and don't look at your r...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 10, 2012
We truly apologize you felt that the staff was not very accommodating to your needs. Unfortunately , there are only enough parking spaces to...
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