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“Comfortable, clean, and easy” 4 of 5 stars
Review of Courtyard by Marriott Newport News Yorktown

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Courtyard by Marriott Newport News Yorktown
3.0 of 5 Hotel   |   105 Cybernetics Way, Yorktown, VA 23693   |  
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Ranked #2 of 8 Hotels in Yorktown
Certificate of Excellence
Alexandria, Virginia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Comfortable, clean, and easy”
4 of 5 stars Reviewed May 14, 2014

I travelled to the Historic Triangle with another mom and our 7 kids, so hassle-free lodging was a must. We received a good rate for our rooms and check in was a breeze. The kids loved the pool, and the lady at the front desk was very helpful--even came to get us at the pool when the pizza delivery guy showed up earlier than expected! No breakfast included, but the a la carte cash items for sale in the lobby seemed reasonably priced and fresh. I really enjoyed the lobby decor and layout--modern and living-room style. The one drawback: There were no kid-type channels and no movies on demand. Not usually a big deal for me, but I had promised the kids pool, pizza, and a movie.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, May 28, 2014
Good day Kelly D,

Thank you for staying with us at the Courtyard by Marriott Yorktown with your family and friends!

I understand the importance of traveling with children that your accommodations be affordable, comfortable and offer certain amenities pleasing to the guests. I am glad that the children enjoyed the pool area, and that the Front Desk Ambassador was pleasant and helpful during your pizza delivery.

Our staff understands the importance of ensuring that each guest experience is a pleasant one and I'm glad to hear that we were able to meet and exceed your expectations of the check-in process and accommodations.

I also wanted to share with you know that we do offer kid type channels such as Nickelodeon, Disney Channel and the Cartoon Network as well as movies on demand in each room. I do apologize that you were unable to view them during your visit as I fully agree that it is important to have certain viewing options available to every age.

Again, thank you for staying with us at the Courtyard by Marriott Yorktown, and I personally welcome you back the next time you find yourself in the Hampton Roads area as we value your business.

At Your Service,

Tracey Spencer
General Manager
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139 reviews from our community

Traveler rating
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    8
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Tennessee
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 10, 2014

One of the nice things about staying at a Marriott, regardless of location is that you know the minimum levels of room, service, etc. before you even step foot on the property, and that so-called, minimum level gives any traveler piece of mind and no future worries.
The Yorktown property is another one of those Marriott hotels with solid front-desk and hospitality/room service.
I checked out at 4 in the morning, and the person working the front desk was wearing a suit, wide awake and presented high levels of customer service.
Some other hotels you can't find someone at 4 in the morning, and if you do, you feel as if the hotel guest is bothering the hotel employee.

Room Tip: Had difficulty with wi-fi access on the end room. Front desk computers are quite archaic.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, May 28, 2014
Good day ScoobyTennesse,

Thank you for your loyalty to the Marriott brand, and for choosing Courtyard by Marriott Yorktown for your recent stay!

Our staff strives to ensure that every guest that checks in, no matter what time of day or night has the same warm "welcome" feeling when they enter. I am glad to hear that our night auditor was pleasant and professional during your check-in process. I will be sure to share your review with her and the rest of my staff.

Again, thank you for choosing the Courtyard by Marriott Yorktown and we welcome you back the next time you find yourself in the Yorktown area as we value your business.

At Your Service,

Tracey Spencer
General Manager
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S Wales
Top Contributor
252 reviews 252 reviews
200 hotel reviews
Reviews in 139 cities Reviews in 139 cities
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed April 28, 2014

You know what you are getting with a Courtyard and this is a decent example. Stayed 3 nights at a rate of $109 reducing on the last night to $99 + tax booked off the Marriott website.

My only complaint is that that my room was 'accessible' (they didn't have none accessible room available) and this proved problematic in a couple of ways - the main one being that the ironing boards was a little 1/2 board designed for a surface. However, the hotel did manage to get me a full size one.

I eat in the bar my first night and had a pleasant salad at a reasonable price. However there are a couple of food outlets in walking distance and plenty just over the large road across from the hotel. I was unable to find a way to walk across this 6 lane highway - none of the traffic lights had pedestrian access/lights.

Small gym with 2 joggers and one x trainer and free weights. X trainer was in decent condition. Wifi worked fine.

Staff all very helpful and friendly. So a good experience.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, April 30, 2014
Thank you for taking the time to provide feedback on your stay here at Courtyard by Marriott Yorktown Virginia. Please except my sincere apology for the accessible room.
I want to personally "thank you" again for staying with us, as we value your business. I also welcome you back the next time you are in Yorktown Virginina.



Tracey Spencer
General Managert
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Washington DC, District of Columbia
Top Contributor
118 reviews 118 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed April 28, 2014

We were in town for what turned out to be an "event weekend" at the hotel, so it was a full house of athletic teams all over the building. Despite all the kids, our overall stay was still very comfortable, and noise was never an issue.

Check-in was prompt and friendly, and our room was clean and ready upon arrival. We stayed in a king bedroom with a pullout sofa for our daughter, and both beds were comfortable. The bathroom was a good size, though the sink area is a bit small - good for two people, cramped for three or more.

The room came with a microwave and refrigerator, and both worked well. We took advantage of these buy bringing our own cereal, milk, and oatmeal for breakfast, but if you don't bring your own, there is a grocery store nearly across the street from the hotel.

Overall, it was a good stay, and we would stay here again if we revisited the area.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, April 30, 2014
Thank you for taking the time to give us feedback on your recent stay at our hotel. We are delighted that your stay with the Courtyard Newport News Yorktown was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.


Sincerely,
TRACEY SPENCER
General Manager
Courtyard by Marriott
tspencer@cyyorktown.com
7578749000
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Fredericksburg, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2014

Had a very nice weekend stay at the Courtyard Newport News Yorktown. The room was very comfortable and the staff was very friendly and accommodating. Very convenient location, close to shopping and to a variety of good restaurants. This hotel is in my top three of places to stay in Newport News, along with the Marriott City Center and Courtyard Airport.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, April 18, 2014
Thank you for taking the time to give us feedback on your recent stay at our hotel. We are glad to hear that you enjoyed your stay with us here at the Courtyard Newport News Yorktown.
We take great satisfaction in knowing that your needs were met and that this was a great experience for you.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Tracey Spencer
General Manager
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Berryville, Virginia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 14, 2014 via mobile

We stayed here for 3 days and had a great time!

When we arrived to the room,
It had our requested crib already set up with a nice layout of towels and a small toy on the bed for our baby. The hotel staff was very friendly with the exception of two ladies working Starbucks on Sunday morning. We came as they were cleaning up and when we requested drinks they complained that they were trying to close (drinks are served all day). The other staff was exceptional! The rooms were very clean and anything we needed fixed they were very prompt to tend to it (our door handle fell off and air conditioner was a lil warm) but they fixed it immediately! Also, something we liked was that when we were still sleeping and they passed our room for room service, they left a note under our door to let us know that we could request towels or the room to be serviced at our convenience.

The toiletries they provide are great, the only change I would say is more drawer space in a room with 2 queens. They also provide microwaves and a fridge. Great stay!!!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, April 18, 2014
Thank you for taking the time to give us feedback on your recent stay with us. We are delighted that your stay with the Courtyard Newport News Yorktown was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Tracey Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kernersville, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 17, 2014

We visited relatives during this trip and found this particular Courtyard/Marriott to be a very wise choice as our place to stay for a few days.
Our room, itself, was clean, comfortable and there were good restaurants right next to the facility.
In fact, the entire establishment was very clean and very comfortable.
Also, this Courtyard/Marriott is located close to Williamsburg where were going to
The entire staff was very friendly and very helpful during our entire stay.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher P, Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, January 21, 2014
Thank you so much for your kind and memorable feedback from your recent stay with us! I'm so delighted that you found everything you needed during your stay. Our staff, our guests, and our Courtyard family are honored that we could be at your service, and we are eager to provide you with service so memorable on your next visit to the area. I have spread the word to everyone as it's so nice to hear that our team is taking care of or guests.

Please don't hesitate to make our home your home on your next visit to Yorktown or the surrounding area.
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Additional Information about Courtyard by Marriott Newport News Yorktown

Address: 105 Cybernetics Way, Yorktown, VA 23693
Location: United States > Virginia > Yorktown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Yorktown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Newport News Yorktown 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Courtyard By Marriott Newport News Yorktown Hotel Yorktown
Courtyard Yorktown
Yorktown Courtyard
Yorktown Marriott
Courtyard Newport News Yorktown

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