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“Continued quality from Courtyard” 4 of 5 stars
Review of Courtyard by Marriott Newport News Yorktown

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Courtyard by Marriott Newport News Yorktown
3.0 of 5 Hotel   |   105 Cybernetics Way, Yorktown, VA 23693   |  
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Ranked #1 of 8 hotels in Yorktown
Crestview, Florida
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“Continued quality from Courtyard”
4 of 5 stars Reviewed May 30, 2013

Again, Courtyard by Marriott lived up to my expectations. We were visiting relatives in the area and this was the closest Courtyard. The staff was friendly and helpful. The room was clean and comfortable. The property was convenient to the interstate and easy to find. Yes, I recommend this property!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, June 11, 2013
Thank you for choosing to stay with us at the Courtyard by Marriott Yorktown while you visited with you family. We are pleased to know that your accommodations met your expectations as we value your business. I have shared your review with the entire staff as we take pride in knowing that you and your family had an great experience while staying with us.

We look forward to having you stay with us again in the future.

At Your Service,

Tracey Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

108 people have reviewed this hotel

Traveler rating
    53
    39
    7
    6
    3
See reviews for
35
13
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Covington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

This by far was the cleanest and nicest hotel we have ever stayed in...
Staff was great from top to bottom....We will be sure to return....wonderful experience....
Exceptional !!!...and we have stayed in what was supposed to be high end scale and this Marriott I cannot say enough good about....customer service...delightful and you could tell these people work hard to make it what it is!!!!!....Hats off to each and everyone of them!...Thank You for making our family trip great and we so enjoyed staying with you...

Room Tip: we had a wonderful experience....nothing to add....
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, May 24, 2013
Thank you for choosing the Courtyard by Marriott Yorktown, Virginia for your lodging needs. I have shared your review with our entire staff. We take great satisfaction in knowing that your needs were met and that this was a great experience for you and your family.
We look forward to serving you again in the near future.

At Your Service,

Tracey Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pordenone
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 30, 2013

Great location, friendly staff, big and comfortable room. The hotel wasn't too noisy during the night time but I will suggest to choose a room at the second floor. It was clean enough but I would say not the best. The price was good and internet connection very fast!!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, May 2, 2013
Thank you for choosing the Courtyard by Marriott Yorktown, Virginia for your lodging needs. I have shared you review with our entire staff. We take great satisfaction in knowing that your needs were met and that this was a great experience for you.
We look forward to serving you again in the near future.

At Your Service,

Tracey Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 26, 2013 via mobile

Was visiting relatives for a birth in the family.

Stayed for 3 nights. First impression was 'beautiful area, safe'. Walked in and saw the other guests congregating in the lobby and thought 'kinda trashy' based on their appearance etc. The apparent manager wasn't exactly friendly, more aloof and she came off a bit 'tattooed rough type'.

Otherwise the folks running the cafe were fantastic and the other front desk clerks were very sweet.

The elevator was out of order one evening, but no big deal, we were only on 2nd floor.

Room was nice, smallish LCD tv and the bathroom floor was dirty.

Texas roadhouse was right next door as were other restaurants, shops. Stay away from 3 amigos; all 3 of us suffered from gastrointestinal side effects.

I got 3 nights at a nice travelers hotel for 165.00 from priceline...maybe would have paid a little more but not much based on entire impression.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, April 27, 2013
Thanks for taking the time to post a review about our hotel. I am sorry you had a bad impression during your recent visit with us.
Please be assured that all issues you've rasied have been addressed, and appropriate action
has been taken. Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction.
We would love the opportunity to have you as our guest once again. Please think about giving us another try on your next visit to Yorktown, Virginia. We'd like another chance to dazzle you!

At Your Service,

Tracey Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristow
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 21, 2013

Since our last visit, they remodeled the entire hotel, and they did a marvelous job. The rooms are perfectly done; everything is as you would expect from a Courtyard. The lobby area is vastly improved, including a coffee bar, grill, and ice cream stand. They have small circular booths with private TVs--a nice touch. The lady who checked us in took the time to step out from behind the check-in podium to gesture to where things were located. That was a nice touch that I had never experienced in any hotel--she really made me feel welcomed and valued as a customer. There is a nearby and bigger Courtyard, but this place is just as nice and usually has availability. I'll definitely stay there again.

Room Tip: The swimming pool is on the first floor to the right of check-in. In the hall, there is a smell of...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, April 22, 2013
Welcome back to our newly renovated hotel and thanks for taking the time to write a review about our hotel. We are happy that you enjoyed your stay with us. We take great satisfaction in knowing that your needs were met and that this was a great experience for you. Thank you for choosing our hotel. We look forward to seeing you again during your next visit to Yorktown, Virginia.


At Your Service,

Tracey Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 16, 2013

Everyone was friendly but they seemed slightly disorganized and somewhat confused when answering some questions. They had the latest technology for their guests in the room and Lobby. They quoted that there was free coffee 24/7 but I never saw it. Anything that you wanted needed to be purchased at a very extremely high cost. I paid $7 for 2 cans of pepsi and 2 candy bars. There was ice available but no vending machines at all. Our room wasn't cleaned til later in the afternoon and then they didn't replace the towels that were lying on the ground. Also, I loved the walk in shower but the water came out at the door so when you walked out onto the bath mat towel, it was soaked. I would recommend staying there but be aware to bring your own snacks and drinks. They did have a little fridge and small coffee machine in the room. Everything was clean and the room was comfortable. You could hear the noise when people entered their hotel room. I stuffed a towel under the door to muffle some of the noise. One last thing, if you plan on watching TV, they do not have an onscreen guide of what's playing so you just have to watch to find a show. They had free HBO and HBO2.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, April 22, 2013
Thank you for choosing the Courtyard by Marriott for your lodging needs. We appreciate your feedback as that serves as our measuring stick of how well we are meeting our guest needs. I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Please except my sincere apology for your inconveniences you experienced during your visit with us.
There's no excuse for anything less than complete satisfaction. We look forward to serving you again in the near future.

At Your Service,

Tracey Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 8, 2013

This hotel is a little older, but has been updated and looks very modern and clean. It is also very convenient to tons of shopping and restaurants and in, what appears to be, a nice, safe, mixed residential/commercial area. The staff was prompt and polite upon our arrival and greeted us almost every time we arrived and left the property. We stayed for two nights and housekeeping did a great job freshening up our room. Beware: do not leave one, single personal item on the bed or it will not get made (per hotel policy about not touching guests' personal items). We left a stuffed animal on one bed and a pair of pajamas on the other, and neither beds were made. This was not a huge deal to us, though. The room with two queens felt huge to us compared to other rooms we've stayed in. We had two adults, two children -- one of which was in a very nice Pack 'n' Play provided by the hotel -- and more than enough room for all of us. The shower had plenty of hot water and water pressure (always important!) There was a small, but nice, indoor pool which was obviously at a nice temperature because there were several people in it when we walked by! The beds were a little hard -- my husband and I both slept poorly and woke up with some back and neck pain.

The only downside is that, with this property being a Courtyard, there isn't a good breakfast option for children. As much as we hate fast food, that was pretty much our only option while we were there. There is a Hardees right across the street and a Burger King down the street. My husband had to go out both days and get french toast sticks from BK. Usually we try to bring a packet of oatmeal or our own cereal, etc. for our kids, but there didn't appear to be bowls and utensils at the little pantry/marketplace that we could have borrowed. They did serve Starbucks coffee, which was pretty good. Complimentary house coffee would have been even better!

Overall, a nice property and a nice stay for us and our two, small children. I would not hesitate to stay here again in the future.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review, April 22, 2013
Thank you for choosing the Courtyard by Marriott for your lodging needs. We appreciate your feedback as that serves as our measuring stick on how well we are meeting our guests needs. Please except my sincere apology for the inconvenience you experience during your stay with us. Again, I want to thank you for taking the time to share your recent visit with us. We look for forward to your next visit when you are in our area.

At Your Service,

Tracey Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Newport News Yorktown

Address: 105 Cybernetics Way, Yorktown, VA 23693
Phone Number:
Location: United States > Virginia > Yorktown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 hotels in Yorktown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Newport News Yorktown 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott Newport News Yorktown Hotel Yorktown
Courtyard Yorktown
Yorktown Courtyard
Yorktown Marriott
Courtyard Newport News Yorktown

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