On 9/22/12 my friend and I stayed at the Vagabond Inn Ventura. The next morning I kept complaining to my friend about bug bites that were appearing on my hand, wrist and arm. She said that they are probably mosquito bites, but throughout the day, more and more bites were showing all over my body from my neck to my toes. I started getting very upset because the bites became extremely itchy and uncomfortable. I called my friend who shared the hotel room with me and I asked her if she had any bites and she noticed that she did have bites starting to show up all over too. After researching to make sure that it was bed bug bites, I called the hotel and I told the front desk agent what had happened. She took my information down and said I would have to call again the next morning to talk to Amy, the manager. I called in the morning and I spoke with Amy. I told her what had happened and that I want a full refund. She was not friendly and did not apologize for what had happened. In fact, she sounded annoyed with me. She told me she would have the hotel refund me the money the next day, but she said it in a rude manner. She acted like she should be the one that is irritated. I am glad that they are giving me a refund, but as someone who has worked in the hotel industry, I do not appreciate the way the manager handled the situation.
- Official Description (provided by the hotel):
- Located in Historic Downtown Ventura, the Vagabond Inn is walking distance to the shops, restaurants, theaters and more. Just behind the Inn is a footbridge that takes you to the Ventura Pier and Promenade to the right and to San BuenaVentura State Beach to the left (where you will find the famous Jolly Oyster!) ... more less
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- Also Known As:
- Vagabond Inn Ventura Hotel Ventura
- Vagabond Hotel Ventura
- Ventura Vagabond Hotel