If I had paid $50 for this room, I would probably have no complaints. However, I don't think we got our $120 worth - even at Labor Day Rates! We booked this hotel about a week ahead of time on Expedia. We were looking for a decent hotel at a decent rate within walking distance to Main Street and the Beach. That we got. However, I don't think I'd stay at the Clock Tower again.
We arrived at 4pm - an hour after check in time - and were checked into a dirty room. (To her "credit" the clerk warned us that she hoped the room would be clean, and why didn't we go up and check... A better quality hotel might have sent someone to check for us - or might have made sure they put us in a clean room, since the place was clearly not full...) I asked for an upgrade, since it was after check in time, and she gave us a room with a balcony - somewhat grudginly. I am quite sure that had I not asked, she would have suggested we wait for our room to be cleaned.
The "upgraded" room was TINY, and unimpressive, but clean. For one night, it would do. After spending the evening in Ventura, we returned to our room. We were surprised to receive a call from the front desk at 10:30 PM - we were already in bed - asking if we had booked our stay on Expedia. We said yes, and that was all they wanted to know. We're still not sure what that call was all about, or why it came so late in the evening.
After our late night call - we were awakened by a knock at the door at 6:30 in the morning by housekeeping. Granted, we failed to put the "do not disturb" sign on our door, but 6:30 am??? I'm not sure if they only have one cleaning person on staff, and it takes her from 6am until 4pm to clean all the rooms or what, but we were not thrilled by the early wake up.
The knock did give us an early start, and we stopped by the continental breakfast. Nothing impressive (cereal, pastry, breads, etc) - but I do have to say the coffee was great. Much better than your typical hotel cont breakfast coffee. Then we had one final laugh from the hotel front desk staff - when we checked out, the front desk person (different girl from day before) could find no record of us even being checked in. Too bad we paid in advance on Expedia... we might have gotten a free stay!
So, to summarize - staff are either not so bright, or could use a customer service training class. Hotel and rooms are clean, and you are withing walking distance to Main Street and the beach - but don't expect anything spectacular.
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