Here is what happened to us Sat Dec. 6 2014.
They gave my room away before I got there even though we had a reservation for 3 weeks and were there on time . We drove 135 miles from Mission Viejo got there at 2:30 pm to check in and the guy at the desk informed us that another guest had their flight canceled and they gave them our room. He said we could check in at 7:00pm. We were there for a one night event that started at 4:00pm so checking in at 7:00pm was out of the question. They also made some reference to the company I booked thru that booking through a third party meant I was some sort of second class customer. Go down the street and stay at The Vagabond the lady there couldn't believe our story and got us a room right away.
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- Also Known As:
- Clocktower Hotel Ventura