Our family was in town for a funeral. We grew up in Ventura but currently reside in Oregon. We had a LOT of people and thus a lot of rooms. For starters, they changed the price on my mom when she went to book 2 more rooms. We has made reservations for 5 days, 5 rooms. Ok, fine, pricing changes after reservations, blah blah. We were coming home and on the beach. The downstairs is lovely and you can tell they cater to people who uses those services. The second you are on the elevator, you feel like you are in a time warp back 20 years. Literally, you get off on your floor and you feel like its a different hotel. The rooms. Oh my the rooms were so small, you can barely open the door all the way! For the price we paid per room, It was a bit ridiculous, but then again, you are paying FOR THE VIEW. No fridge, no microwave, and the hardest bed I have ever slept on in my life! I'm too young to be waking up with back pain. The light on the bathroom was so poor, forget about caring how you look...I did my makeup by the window. I will say this. The restaurant is FANTASTIC! I will go back just for the restaurant! Too bad we couldn't take our leftovers...no fridge. I would have given it a better rating if it weren't for this... My mother had her watch stolen and my brother had money stolen!! Granted, I told them you never leave valuables laying around, but really?! Absolutely unbelievable! So much for a classy establishment! My entire family spent THOUSANDS in just hotel rooms, not to mention the restaurant. One meal for all of us was $300+. My mom spoke with management and he supposedly talked to the maid staff. Like they will admit to anything...right. So, we can't prove it since we weren't physically in the room. we are going with the theory that a seagull came in and picked it up. It has potential, but the maid staff beyond that incident was horrible and I had to call twice to see if they were bring room service. 1.5 hrs later, it came.
Room- mediocre but view and sounds of the ocean are amazing
Service- horrible and disgraceful
Restaurant- awesome, GO TO THE RESTAURANT
The sad thing, my mom and aunts went back a month later when visiting another family member with cancer. They miss the beach so much, they stayed there again just for that experience. Apparently, the service was still poor, the rooms still "suck" but the view and accessibility to the beach is worth it. NOT worth it for me. I'll stay somewhere else and walk to the beach.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 4, 2013
Dear Amber V,
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Thank you for your review regarding your recent stay. I am so sorry to hear about your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing from you and being of further assistance.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.