1. The location of this property is excellent. The grounds are also quite beautiful so my wife and I enjoyed several long walks during our stay which we enjoyed tremendously.

2. Our experience at the restaurant was awful. I stopped by and looked at the menu and found only 1 vegetarian option (a pizza.) I asked if they had any other options and the guy didn't even look me in the eye while he said no. It was weird. He looked off into the distance and said they didn't have anything else they could make for us. I stay at a lot of hotels (+/-50 nights/year) and they always, always offer to make something. This place didn't even pretend to care or try.

3. Put this one in the "wah" category, but I'm SPG Platinum and supposed to get upgrades to suites when available. Well they were available (I checked the booking engine) and we didn't get a suite or even an upgraded room. This is one of my biggest peeves about some SPG properties and I do not go back to the ones who do this.

4. Staff was OK. They were willing to help when asked, but did not seem eager to be friendly or helpful.

5. The A/C in our room was awful. It would run for 30 seconds (no exaggeration) and then turn off for perhaps 30-60 minutes before coming on again for another 30 seconds. It was hot when we were there and my wife, daughter and I were all quite hot. We did not sleep well. When we checked out they apologized and removed the parking charges from our bill because of the A/C problem.

6. The continental breakfast they served us was sad. The pastries/croissants were stale. They seemed to be frozen and thawed out....maybe more than once? My wife is easy going and will eat pretty much anything if she's hungry, and even she pushed the plate away. The fruit was fresh at least.

Between the restaurant caring 0% about accommodating a very common request, the lack of upgrades when they were available, and the lackluster attitude of the desk staff, I will probably not return.

When we checked in to the hotel the manager went out of his way to assist us in securing another room and another night on a crowded week-end. Complete patience on his part and no amount of time to spend with us on the phone with SPG was a problem for him.
Top notch customer service, thank you!
In gratitude,
Sarah

We stumbled into the Four Points by Sheraton Ventura Harbour after driving down from Monterey Bay earlier that day. We were hoping to make it into LA, but it was getting late and we decided to pull off the 101 and find somewhere to stay instead, rather than press on.

As we just turned up we were unsure of availability, so checked at the front desk where we were given a choice of rooms and floors. We ended going for the 3rd floor to have a bit of a better view over the harbour, not that we could see much in the dark and fog. The room itself was clean spacious and is what you expect from a Four points. The bathroom was spotless. We only stayed for one night as we were heading onto Vegas the next day, so can’t comment about any of the facilities as we didn’t use them, due to an late night and early start.

The Hotel staff were friendly and gave us a couple of recommendations of where to go for dinner, which was good, as we had no idea of the area. They even printed off a map for us, so we had a better understanding of where we were.

The only downside is that you are charged $10.00 per day for your car, we couldn’t quite understand this, as the car park was fairly big and not even a quarter full, and couldn’t really see any other way to get to the hotel.

All in all though it is what you expect from a Four Points, clean and large rooms.

Traveled to Ventura, CA in July. Made reservations at the Sheraton 4 Points Ventura, had a great stay. The staff was wonderful and could not have done any more for me and my family. At one point 22 of us met in the lobby, and they offered more chairs and drinks service. The pool is lovely in a beautiful garden setting. The view of the marina each morning was breath taking as well as the strawberry fields all around. We walked to the shops and restaurants on the waterfront and we could have rented bikes at the hotel also. Our room was spacious, there were 4 of us in the room and we were comfortable in the two queen beds. The room was clean and we would stay there again anytime.