I am a SPG elite traveler, but realistically know not to expect anything from a property that I have never been to before and I am not a frequent guest. This was my first time here and the place is appealing enough. The marina setting is mostly insignificant, because it smells bad and there are major farm fields across the street with extreme fertilizer stench. That being said, I tried to check in in the morning and after asking was told by the front desk without looking up my reservation, "check in time isn't until 4:00". It would go without saying I would think, that if I stay at Starwood Hotels alot I would know that, and more ofter than not if a hotel is not sold out the night before (and they weren't) i usually can check in in the morning. So I couldn't check in and I had things to do and so I did them. Returning 8 hours later, my room was ready and I checked in. I don't think they have SPG floors at this location, because I didn't have one. But, it looked like it had been renovated in the previous year or so. I always plan on a bottle of water or two when checking into my room, in this case there was none. I called down to the front desk and asked if someone could bring me a water. The front desk agent said that they "don't do that anymore." I asked for clarification on that and he gave me to the manager on duty. The manager acknowledge my call and said he would bring some water up right away. Strange! On check out day, I asked for a late check out. Rarely do I get 4:00 as Starwood promotes, but I would take 2 or 3. I asked the morning desk agent and she responded without looking at my room or status, "we don't give late check outs." After I pushed and she actually looked at my room, she reluctantly gave me a 1:00 check out. You would think it came out of her salary because the desk agent was not happy to extend it to me. In the world of hotel nightmares, this ranks about a .5 on a scale of 1 to 100. But a hugely improved stay could have been received if the obnoxiously unhelpful front desk got over themselves and been a little more aggressively hospitable. They can see I'm a frequent Starwood guest and they should know that Starwood always sends an email survey after each stay to it's elite guests. I usually fill them out, and usually when I was less than pleased. In an era of 12-15% unemployment in California, is this what we are stuck with when it comes to service employees? I know there are people willing to work for $10-12 an hour and not be condescending, full of attitude and unhelpful to guests.
- Official Description (provided by the hotel):
- The only hotel on the Ventura Harbor, the Four Points by Sheraton Ventura Harbor is nestled on 17 acres of prime coastal land along California's Gold Coast. ... more less
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- Also Known As:
- Four Points By Sheraton Ventura Harbor Hotel Ventura
- 4 Points By Sheraton Ventura Harbor
- Four Points Ventura Harbor
- Ventura Four Points