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“Great downtown location” 4 of 5 stars
Review of Holiday Inn Express El Paso - Central

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Holiday Inn Express El Paso - Central
2.5 of 5 Hotel   |   409 E Missouri St, El Paso, TX 79901   |  
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Ranked #35 of 80 Hotels in El Paso
Top Contributor
76 reviews 76 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
“Great downtown location”
4 of 5 stars Reviewed June 13, 2014

Free parking, free internet, free breakfast and comfortable rooms. If you are looking to stay downtown, this hotel is a good value. Conveniently located off I10, this hotel has a mostly friendly staff and clean rooms. It is not a 4 or 5 star hotel, so don't expect one, but it will suffice and offer you a comfortable bed.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review, June 19, 2014
Thank you so much for providing us with such great comments regarding your stay with us at the Holiday Inn Express Central.
Our staff is very committed to provide the best of service and your comments mean a lot to us.

Thank you for choosing to stay with us!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Mesa, Arizona
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 2, 2014

Our family stayed here in May 2014. The hotel is right off the highway which was perfect for our 1 night stay. We were walking distance from downtown and had a few choices for dining close by.

The room was very clean and the staff was super friendly.

We didn't use the pool, but it looked great! It had a deep end of 8ft and a handicap chair device that could lower someone into the pool via chair lift. First time I'd seen anything like it at a hotel pool.

Breakfast is free, but served at 630 am. I mentioned to the front desk we would be leaving before breakfast and they offered to have a "to go" bag ready when we left the next morning. How cool is that?

It's not super fancy, and it shows signs of age. Besides that, it was a great value and I would highly recommend.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review, June 13, 2014
Thank you so much for taking time to provide feedback regarding your stay with us at the Holiday Inn Express Central, we are glad you found our rooms to be clean, and our staff to be friendly and attentive, your comments mean a lot to us as serving you and making you feel at home is our goal.
Should your travels bring you back to El Paso, we hope your will stay with us again.
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Austin
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 28, 2014

I work for a different hotel company and usually stay with them. We were unable to find rooms in the downtown area that would take us and our 2 dogs. The Holiday Inn was able to handle both issues. The hotel itself appears old from the outside, and I guess it is. However, the rooms appear to have been re-done and were really quite comfortable. The front desk staff was very friendly and accommodating. Breakfast in the Great Room was ok. It was clean, neat and the food was full even though we were up early and there was not many people there. The bottom line is, they made our short stay in El Paso very pleasant, hassle free and very accommodating. I would definitely stay there again, however unlikely, because of who I work for, I could have gotten a better rate, but was more concerned with location

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review, May 30, 2014
Thank you for taking the time to provide us with such great comments regarding your experience on your recent visit.
We are glad you've found our rooms to be clean, quite and comfortable. our staff is very much committed to make our guest feel welcomed and at home and glad that was your experience.
Recently we have added several "healthy options " to our breakfast and the guest feedback has been very positive.
Again, thank you for your comments.

Maria Herrera
General Manager
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Austin, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed May 19, 2014

I stayed at this hotel in april after booking it on Hotwire for an overnight work trip. Looked okay from the parking lot but it is clearly a very old hotel. Decor outdated. Rickety elevators, out of two, only one was working. Carpet on my way to my room was dirty and needed to be thoroughly and professionally cleaned. Arrived in my room and went to jump in the shower only to find black mold on the ceiling. The front desk happened to call and check on me at this point and I told them that I was allergic to black mold. They promptly told me to come back downstairs and they would gladly give me another room. I was sure they'd give me a nicer, cleaner room or an upgrade. No such luck. I got another room that didn't feel clean and this time the air conditioner didn't work well. So I spent a sleepless might in a room that was warm but I was too tired to move to another room. Also, I this hotel is right by the interstate so I would periodically be alarmed by the sound of motorcycles or sirens going by the room. Would not stay there again. Bed was comfortable and front desk staff were pleasant.

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review, May 22, 2014
Thank you for taking time to provide us with feedback regarding your stay, we are very sorry your stay was not a pleasant one.
We appreciate your comments regarding the comfortable beds and nice staff. We have forward your other comments to the responsible individuals for follow up.
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Kyle, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2014

Recently we stayed at this El Paso Holiday Inn. It was clean, bed was comfortable and breakfast was great. Only things I saw as downfalls were only one working elevator and the shower water was almost impossible to shut off.

Room Tip: You might ask for a room that doesn't face the highway. Was noisy until we both fell asleep.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review, May 22, 2014
Thank you for providing us with such great feedback regarding your stay, we are glad you've found our hotel clean with comfortable beds. We have upgraded our breakfast selections to include several healthy options and the feedback from our guests has been very positive.
We are upgrading our elevators and the project will be complete soon. We have forward your comment regarding the water in the shower to our Housekeeping Manager for follow up.

Thank you for staying with us, should your travels bring you back to El Paso, we hope you will stay with us again.

General Manager
Maria Herrera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 28, 2014

Short and sweet. 17 minute check in and I WAS THE ONLY ONE IN LINE. Been to front desk three times to get keys to work, and don't leave the room because apparently they are "one time only" cause if you leave, they don't work again. Cleaning crews are cleaning at 7 pm, sounds like they are throwing furniture against the wall. I call downstairs and ask if they could please cool it. The front desk lady tells me I am wrong, it's 640pm and then HANGS UP ON ME!!!!! Then they won't answer again, so I have to make my way downstairs of a 9 story hotel with ONE working elevator. To find no one at front desk, so I go back to room, guess what, keys don't work. Ask the cleaning(WWF WRESTLERS) ladies to unlock room, their key doesn't work either. I have stayed all over the United States, hundreds of nights, and while I can't definitely say this is the worst run Holiday Inn I've ever been in, it certainly is a championship contender. My opinion, this is normally the sort of thing you expect from Holiday Inn, not Express. Even worse, looking through the reviews, I see the same complaints repeatedly, which only serves to reinforce that this is a management problem. A bad manager can run the best businesses into the ground.

Room Tip: Pick a room in another hotel
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  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review, May 6, 2014
We are very sorry for all the problems experienced at our hotel and be assured we are following up on all items reported.
Again, please accept our apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinetop-Lakeside, Arizona
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 16, 2014

We have stayed here several times but this time they have new pillows a big improvement in room comfort. Bed is really nice, and staff is above average in training and curtsy. Still only one elevator working.

Room Tip: Rooms on the parking lot side are quieter
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review, May 1, 2014
Thank you so much for taking time to provide us with such great comments regarding our new queen size and king size new pillows and comfort of our beds. Our staff is great and very committed to provide the best of service.
Happy to report elevator upgrades will be complete very soon.

Maria Herrera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express El Paso - Central

Address: 409 E Missouri St, El Paso, TX 79901
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 80 Hotels in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express El Paso - Central 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
We are centrally located in the Downtown area right off of Interstate 10. We are a non-smoking hotel with 110 rooms, 9 floors. We offer free deluxe american breakfast which includes: cheese omelets, bacon, sausage, biscuits w/ gravy, cinnamon rolls, muffins, juice, coffee, cereals, and much more. We offer free internet wireless throughout the hotel and in each room. We offer free shuttle service to and from the airport and surrounding areas. We have a gift shop, cardio room, business center, and an outdoor seasonal pool. We also offer free complimentary newspaper. We have a Manager's Reception every Wednesday night from 5:30pm - 7:00pm where you can enjoy our dinner buffet with wine, beer, soft drinks, and water. ... more   less 
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Also Known As:
Holiday Inn Express El Paso - Central Hotel El Paso
Holiday Inn El Paso
El Paso Holiday Inn

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