Up front, I stayed at the Camino Real in El Paso, Texas for a week in November of 2013. The reason for my stay is due to the fact that my husband, being in the national guard, had been in El Paso for months and was given a pass to stay with family within a twenty mile radius of his base. Including myself and my husband, my party included four guests who did stay at this hotel for a week.
On the upside, check-in was not terrible; however I would chalk that up to the fact that a person in my party could not be with us. I booked two rooms (one a single bed. the other having two beds) and the hotel was booked when I came to check-in, but had two rooms, just both with one bed. One room was located on the ninth floor, the other was on floor twelve.
The bathroom was terrible. The water was either way to hot or way too cold and took a long time to adjust to a reasonable temperature. The tile and facilities were out of date and needed a serious scrubbing. In addition, on our last night, the toilet in one of my rooms broke, and spilled water all over the floor.
Most of the lights around the room and the bathroom flickered frequently. During my stay the hotel lost power in the rooms on several floors for most of the day, causing inconveniences to many guests. No manager or anyone ever gave mention of how long power would be lost or how affected guests would be compensated. Also during my stay, in the morning (9 a.m.) the fire alarms screech to life and send me into a panic, so instantly I got up to evacuate, but the alarm stopped and I felt confused. After another alarm, my husband called the front desk and was informed the hotel was testing their alarm system. I seriously recommend letting guests know a test on the alarm system will be happening and when, to avoid upsetting guests who wanted to sleep in.
by the way, I like to take the stairs instead of an elevator and the stairs at this hotel are 1. creepy, 2. hazardous, and 3. sweltering. The stairs are all concrete, no carpeting or nice paint, and no safe no-slip strips. Electrical wiring was exposed on several levels. windows are not found in the stair wells and the lighting was rather dim or out on some levels as well.
As far as the actual room goes, the bed was nice. The T.V. was a tube television. The entertainment center was quite old and one door kept shutting over the T.V. Really, I have stayed at nicer hotels for less money that included refrigerators, microwaves, laundry facilities for guests, etc. By the way, the pool is outside on the tenth floor with no view other than four bland concrete walls.
Lastly, the bar is okay. The service was mediocre and the drinks were not consistent. We sat at the bar on two nights; ordered the same drinks on both nights (one drink per person in our party), and neither night was very similar to each other.
Honestly, I just want to let potential guests to know what they might be in for. I understand the hotel is quite old and historical; however, there is no acceptable excuse in my opinion for so many short comings for a hotel of such a caliber.
- Official Description (provided by the hotel):
- Located in the Hearth of El Paso, a Texas Landmark part of Historic Hotels of America, with Texas Sized rooms, and a distintion in service with 357 rooms and 19 meeting rooms. ... more less
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- Also Known As:
- Camino Real El Paso Hotel El Paso
- Camino Real Hotel El Paso
- El Paso Camino Real