We had never been to the Camino Real before, but had heard so much about the beautiful Dome Bar and wanted to have a pre-party drink there on New Year's Eve. The hotel is within walking distance to the El Paso Club on the top floor of the Chase Building, where we had reservations for a dance/dinner party. I had read TripAdvisor reports that the rooms were a run down, but we booked anyway and were delighted that other critiques were not what we experienced.
The room was large and well-appointed with nice bed linens, plush pillows and comfy mattress. There was a little ante room before entering the bedroom, which made it feel even larger and special. The antique-looking amoire was a nice touch. The bathroom was also large and clean and well lit. The hallways were wide and well lit with attractive carpeting. It was a corner room with windows providing views of the architecturally sculptured art museum on one side, and the other window overlooked the broad expanse of El Paso.
What could have been better: 1) Our drink in the lovely, lovely, lovely Dome Bar was well-served, but the room was so cold that patrons, including us, were forced to wear coats. 2) Check-in was remiss - first, they didn't give us a parking pass and we had to wait in a long line to get one; second, they didn't give us a breakfast pass and we had to go to the desk the next morning to get it. The check-in line was long and the clerk was probably trying to be efficient, but it was inconvenient to go back and get the passes he should have taken care of at check in. 3) The room was under lit. There was one night stand with one lamp. There wasn't even a lamp by the side chair, nor a ceiling light. 4) There was only one facecloth in the bathroom. 5) There was a desk/table in the room, but no plug-in nearby. The only place to sit to put on makeup was at the ante room table where there was a plug-in for a makeup mirror. 5) Breakfast was only adequate: There were scrambled eggs and greasy meats, sugary danishes, and only one kind of juice - apple. The cut fruits were watery and tasteless, and we waited far too long for coffee (the morning after New Year's!!!). There were no English muffins, breads for toasting, bananas, yogurts, nor oatmeal.
Would we go back? Probably, because it's so conveniently located, and now we know what to expect.
Ask for a room with good lighting.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to review our hotel.
We concur that our Bar featuring a custom Tiffany dome are one of our most special highlights in our Hotel and I apologize that you weren't able to enjoy it because of the heating problem we were having at that time. Your feedback on the other points was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.
Always at your service.
Enrique De la Cueva
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.