The room was nice, quiet & clean. Unfortunately, the hotel seemed understaffed & people at the front desk didn't seem to communicate with each other.
I had certain incentives included in my rate & the hotel service was ignorant when I put in my request for the drinks & food. I called the front desk the 2nd night, made the request again, was told it would be right up and waited. They never called or even came up to my floor.
I spoke with other guests who said they had a similar issue. They had ordered room service, waited two hours, were then contacted by phone and asked if they still wanted their order. They said no.
When I checked out, I informed the front desk & all they said was, I appologize. These people need to go to professional hoteliers and learn the basics.
I'll make sure never to stay there again.
- Official Description (provided by the hotel):
- Located in the Hearth of El Paso, a Texas Landmark part of Historic Hotels of America, with Texas Sized rooms, and a distintion in service with 357 rooms and 19 meeting rooms. ... more less
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- Also Known As:
- Camino Real El Paso Hotel El Paso
- Camino Real Hotel El Paso
- El Paso Camino Real