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“Very Disappointing!” 2 of 5 stars
Review of Camino Real El Paso

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Camino Real El Paso
3.5 of 5 Hotel   |   101 South El Paso Street, El Paso, TX 79901   |  
Hotel amenities
Ranked #53 of 79 Hotels in El Paso
El Paso, Texas, United States
1 review
“Very Disappointing!”
2 of 5 stars Reviewed February 26, 2012

My husband and I spent last night at the Camino Real and have to say we were very disappointed and upset for wasting our money. The hotel itself is beautiful, lobby area, bar worth checking out. The rooms however are a different story. The decor is very dated and minimalist. The white curtains only accentuate how boring the whole decor is. It must also be the only hotel I have been in the last 5 years that doesn't have a flat screen! The thermostat must be from the 70s and it was coming off the wall. The plumbing was ancient. The bathroom door was broken on the bottom. The only redeeming quality is that both the room and the bathroom were quite spacious. After having to spend the night at this old ruin of a room, at the "bargain" price of $85 a night, the slap in the face came at checkout when we were charged $6 for parking. Apparently being guests at the Camino Real extends you no more courtesies than any other person who just wants to park there. I asked the front desk clerk when was the last time the rooms were renovated and he said the 80s. It's a real shame because it's a beautiful historical building that should be treated with more respect. Bottom line, we will NOT be going back any time soon, unless some serious renovations take place.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismael R, Manager at Camino Real El Paso, responded to this review, February 26, 2012
Thank you for taking the time to write comment about your stay. I'm sorry that we didn't quite met your expectations. We are in the process of making some changes in our rooms and upgrading to flat screen TV's. As well as general updates to the property. We hope you will give us another opportunity to show the changes we will be making in the near future. If you have any questions or concerns please contact me directly at jrrodriguez@crelpaso.com I will make certain your next stay is a memorable one
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267 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Yokohama
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 19, 2012

I stayed at this hotel because of Expedia's bargain deal (USD54+tax). I did not know which hotel I would stay until the booking became final. Usually, I try to avoid an old, historic hotel like Camino Real. I was not excited about going to the hotel at all. It turned out that the room was surprisingly clean, spacious and modern. The bed was comfy and the internet was free.

One thing I need to mention is that parking is not free (USD6).

As long as the price is right, I will definitely stay here again.

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Argyle, Texas
Top Contributor
293 reviews 293 reviews
78 hotel reviews
Reviews in 93 cities Reviews in 93 cities
265 helpful votes 265 helpful votes
2 of 5 stars Reviewed February 11, 2012

My husband recently returned from a business trip at this hotel. This is his review:

Camino Real is a classic, historic hotel. The lobby area and the magnificent, domed bar are beautiful. However, everything goes down hill from there.

The only things that are not painfully slow at this hotel are the elevator doors. You better be quick or they will close on you.

Restaurant service was awful. The restaurant has a buffet, so the wait staff should not have too much to do. I walked in and stood there for quite some time while the person behind the register worked out some problem with a customer. The manager walked up to me and asked if I had been helped, to which I replied “no.” He just stood there and looked annoyed. I finally said “one for dinner,” at which time he started looking around for a table. Most were vacant. He saw a small table, which needed cleaning, so he cleaned it up and directed me to it. I sat, and then sat some more. No wait staff approached me. Finally a woman with a plate of food approached the table and just stared at me. I realized that this was her table and she had gone to the buffet for a refill. I surrendered the table and just stood in the middle of the dining room, looking for help. I stopped a very harassed-looking waitress and asked for a table. She pointed in the general direction of a group of tables, so I walked over and selected one, and waited for some service. The harassed-looking waitress finally walked toward me with a glass of water. She looked at the glass suspiciously and then said that she would get me another one. When she came back, I told her I would get the buffet. I was afraid that ordering from the menu would be just too much for her. The buffet was OK…nothing special. It was clear that the bread and salad areas needed refilling, but nobody attended to them. Of course, the waitress never came back to check on me or bring me a bill. I saw that there was a long line at the register, so I walked over and found that none of these people had gotten a check. The young man at the register seemed baffled by it all and took forever. I tried to pay with cash, but he had no change. I used a credit card and escaped.

My room was on the seventh floor with a nice view of Juarez. It was spacious, clean and had nice-looking furniture. The bathroom looked a little beat, and there was no stopper in the sink, which was a problem for shaving in the morning. A colleague told me she did not have stopper either. The showerhead was one with variable spray, but it was stuck on a hard spray, which required me to duck about in the shower or suffer pain. Air temperature control in the room was bad. It was either too cold or too hot. I’m glad I was there in February, and not in the Texas summer.

The room-cleaning staff did not show up until almost 6 P.M. the first day, so I told them not to bother. I saw only one cleanup cart for the entire floor. No wonder it took them so long, and the staff looked exhausted.

For me, the most annoying thing about the hotel was the free, but lousy wireless service. There was no Ethernet in the rooms. There was open wireless, and a number of secure wireless options, for which they would give you the password. It didn’t make any difference whether it was open, secured, or in the meeting rooms. It was s-l-o-w, just like dial-up used to be. Essentially, it was useless. This surprises me because this is billed as a convention hotel, and it is across the street from the El Paso Convention Center. It is a hotel for business people, and today’s business people need a reasonable Internet connection. The front desk folks seemed surprised that I was not happy with the wireless, but there have been a number of negative reviews on that topic, among others.

The food service in the meeting area was good. A particular treat, however, was the practice fire alarm in the middle of a presentation by a speaker flown in from Washington, D.C. Wonderful staff communication.

I cannot recommend this hotel. It is very clearly understaffed, and at least the restaurant staff is poorly trained. It is worth a look on the first floor, since it is a beautiful historic hotel. Don’t miss the impressive domed bar. Stay somewhere else.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruidoso
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed February 9, 2012

This hotel is a great old building (formerly the Paso Del Norte in the old days), the Westin chain remodeled the place about 20 years ago and made this gem gorgeous. The Camino Real chain bought the hotel from the Westin Chain and has let the hotel deteriorate over the past 10 years. It is unfortunate because the rooms are big but the Camino Real chain has spent zero money on upkeep. The furniture and rooms are very dated, the plumbing fixtures look old and our room heat did not work at all. When I checked in, other guests were complaining about service and problems. The Camino Real was once a great hotel chain, but the Mexican owners take zero pride in keeping things up. We stayed here only due to location but I doubt I will stay again. Location for the Plaza theater is good but other than that, this place is living off of past glory. The owners obviously just do not care what anyone thinks. It is a pity the buffoons who own this place dont take more pride in the place!

Room Tip: If you travel in the winter....take a plug in heater with you, the heat in the rooms just sucks.
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  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismael R, Manager at Camino Real El Paso, responded to this review, February 10, 2012
We strive to provide great service to all our guests, and are currently working on updates and renovations. This will take some time and I hope you will give us another opportunity in the future. Thank you for writing this review.
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Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2012

First, the hotel was in the perfect location for us because we were going to eat dinner downtown and go to the Plaza Theatre (directly across the street) for a show Saturday Night. At check in the lady at the front desk, while very pleasant, was all alone and not very efficient. We had a minor issue with the rate and reservation but it was resolved. The room (King bed) was large and the furniture was a bit above average. Interestingly, not a single piece of art on the wall. Yes, the TV was very old but did not matter as we were not there to watch TV. The bathroom was below average and definitely could be updated but everything worked. The main restaurant and bar area were popular. All in all, for the rate we paid and the fact all of our activities were downtown, I would stay there again if we need to be downtown.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismael R, Manager at Camino Real El Paso, responded to this review, February 10, 2012
Thank you for taking the time to review our Hotel. We have already updated some rooms and will continue to do so in the future, ask for one on your next stay with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2012

The service was wonderful, the rooms spacious, beautiful carpeting in hallways, elegant armoire inside, soft lighting was a plus. Certainly, the bathroom remodeled in 2012, but clean and large! Beautiful historic detailing, comfortable bed and bedding! What a great view and perfect experience!

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minot, North Dakota
Top Contributor
79 reviews 79 reviews
46 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 20, 2011

Despite reading all the reviews, I was excited about staying at the Camino Real. It used to be where the celebrities stayed when they came to town. Imagine my dismay when all the reviews were right: run down, old faded-color television, uninspired employees, poor bathrooms, lack of attention to detail. On top of all that, I was being charged $6.00/day for parking that, basically, everyone could be/was getting for free. And the hotel allows anyone downtown to park there, so I was, at times, paying to park without an available parking spot. The sign said the manager on duty was a lady named Ada. She wasn't around when I was told to go up to her office. Then I was directed to Ismael (JR) Rodriquez.

It appears that Mr. Rodriquez cares about this property and the guests who come. He refunded my parking fees, and was very willing to do whatever he could to make me happy. Hopefully the management and owners of the Camino Real - El Paso will hire more personnel like Mr. Rodriquez.

My recommendation: book directly with the hotel or separately on Priceline or Travelocity (not in a package vacation deal where you don't know what you are paying for which part of your vacation) so you know what you are paying. Tell the management when something isn't right. Hopefully Mr. Rodriquez or someone similar with make it right, like he did for me.

Room Tip: Check your room before you accept it. I didn't really get what I had asked for on Orbitz.
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  • Stayed December 2011, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Camino Real El Paso

Address: 101 South El Paso Street, El Paso, TX 79901
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #53 of 79 Hotels in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Camino Real El Paso 3.5*
Number of rooms: 357
Official Description (provided by the hotel):
Located in the Hearth of El Paso, a Texas Landmark part of Historic Hotels of America, with Texas Sized rooms, and a distintion in service with 357 rooms and 19 meeting rooms. ... more   less 
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Also Known As:
Camino Real El Paso Hotel El Paso
Camino Real Hotel El Paso
El Paso Camino Real

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