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“Good service, poor room maintenance.” 3 of 5 stars
Review of Super 8 El paso Airport

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Super 8 El paso Airport
2.0 of 5 Hotel   |   7144 Gateway Boulevard East, El Paso, TX 79915   |  
Hotel website
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Hotel amenities
Special Deal
Free Wifi &Free Breakfast
Ranked #37 of 80 Hotels in El Paso
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224 reviews from our community

Traveler rating
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    51
    58
    29
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Clayton, Georgia
Top Contributor
244 reviews 244 reviews
37 hotel reviews
Reviews in 90 cities Reviews in 90 cities
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed February 9, 2013

stood in line with our reservation @ check in (after dark) while two local working girls negotiated their room stay with cash on Friday evening..smile. Hey everyone has to make a living...adult son was upset however I advised him to be more tolerant.

We asked for quiet side and we got it, room 140 facing inside toward courtyard, were able to park close enough, unloaded the car, car was safe, no problems, and learned very quickly that the bedside light was not working consistently and also the phone was dead...looked up their number up on the computer and called by cellular and in a matter of 15 minutes they were in our room, the light was fixed and the phone was somehow connected wrong by the maid? anyway we were golden then,

the room was very quiet and very comfortable, WIFI no problems, bed comfortable, clean, sheets and bedding, beautiful large flat screen TV, best we had on the trip so far, loved the TV. and Kicked back and watched TV. Slept well, Good water pressure, hot water, next morning..

Early, 645a or so, went for breakfast and was informed they serve breakfast @ 700am on weekends, but since it was close to that time he turned on the lights and let me in. As usual continental-- juice, rolls, cereal, milk, coffee, waffles etc. The cereal milk was going over and we informed desk and it was immediately corrected.

I stayed in a double queen room at Super 8, many years ago and was very satisfied, I have to say the same for this stay. For quick overnight, just passing through, stays this chain cannot be beat, for price, location and room.

Room Tip: inner rooms facing courtyard are very quiet even though hotel is near airport and highway...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8elpasoairport, Manager at Super 8 El paso Airport, responded to this review, March 21, 2013
Thank you for this valuable review!! Its great to hear about your experience with us and hope to hear again from you in the future!! :)
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Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 22, 2013

We arrived about 8:00 P.M. without a reservation. Front desk personnel we're very jovial. Sort of Comedy Club like. Offered me a Senior rate without validation of my age. No problem since I'm 69. Room appeared clean, but carpet was stained and well used. A good point was that my car was parked directly outside my room. However, the fence securing the parking area was knocked down or blown down providing easy access by transients or local law breakers. Room was spacious by Super 8 standards but bathroom facilities typically small and cramped. Bedroom was sparsely appointed and bedspread was not something you wanted to pull up around your neck at bedtime. Continental breakfast was minimal. Make your own waffles, one kind of cereal, coffee, juice and prepackaged rolls that were several days old. Eat someplace else.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8elpasoairport, Manager at Super 8 El paso Airport, responded to this review, January 25, 2013
Thank you for taking the time and letting us know how we are doing with our property. Hearing feedback from our guests is very important for us because it lets us know what we need to improve on. We are glad that you found a cheerful and happy staff at our hotel but we do apologize for the any other inconvenience you may have encountered. We are in the process of fixing the fence in the very back and in regards to the carpet; I will start inspecting each room to see which carpets will need replacement. Once again thank you for letting us know how we are doing and we hope that you give us another chance to provide you with the best customer service in El Paso.
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Additional Information about Super 8 El paso Airport

Address: 7144 Gateway Boulevard East, El Paso, TX 79915
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 El paso Airport 2*
Number of rooms: 165
Reservation Options:
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Also Known As:
Best Western Airport Hotel El Paso
Best Western El Paso
El Paso Best Western

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